I appreciate you sending me concern of Shirley BHarris and Lonnie HarrisThey brought their Chevrolet Equinox with 122,miles into our Service Department on 4-28- A General Motors history was checked on the vehicle which indicated the vehicle was out of warrantyThe vehicle had warranty item filed on 10-2-on a fuel tank pump replaced Records indicate thru Carfax that the vehicle was purchased from Lynn Smith Chevrolet and serviced there from Oil changes to Nitrogen in the tires for a total of times the last being on 4-28- with the miles of 122,On the same day they did they performed a maintenance inspection and oil change from Lynn Smith Chevrolet they brought the vehicle to our shop with more miles The Service writer was told that a coolant smell and fluid from the heater core was leaking Also the engine light was onWe then had our certified General Motors Technician [redacted] and our Service Shop Manager [redacted] a World Class General Motors Technician inspect the vehicleA pressure test was performed on the vehicleIt was found that the heater core was not leakingIt was observed and noted on the Repair Order that the coolant level was low and a visible leak to the ground was coming from the water pumpThe system was retested and no leaks foundThe check engine light gave a code indicating the EGR Valve was sticking Before repairs of the vehicle the customer was contacted and told of the findings and to get an authorization to repair vehicleThe authorization was given and noted on the ticketThe repairs were made and the codes were clearedA quality control inspection was made on the vehicle by MrDearingThe customer picked up the vehicle and paid for the service on 5-4- On 5-19-the vehicle was returned and the customer stated the check engine light was back on and it had been here two weeks ago for that Also stated was a coolant smell was back Another pressure test was performed on the vehicleThe customer was advised that the heater core needed to be replaced because it was showing a leakAlso, the Emission’s Vapor Canister needed replaced from the engine light now onThe Canister was replaced free for the customer for customer satisfactionThe heater core repair was over $957.00, but was quoted to the customer at a discount of $for customer satisfaction again The failure of the water pump was visible and a minute pressure test was performed with no leaksThere was no misdiagnosis on the repairThe heater core failure or smell was not brought back to the dealer for two weeksIndicating there was not a known problem I could wonder if the heater core didn’t expand or had some foreign particles in a pin hole of a leak of the first pressure testIt’s possibleThe fact remains that no leak was foundIf a leak had been found then, there still would have been the same charge for the visible leaking water pump and a leaking heater coreSince no leak was found no charge or replacement was charged to the customer As a reputable dealership family owned and operated since 1922, we felt a need to help customer and gave a discount on the repair of the heater coreThe customer received a free Emissions Vapor CanisterThere was no charge for the second engine light code I will ask that the integrity, history, and the attempts of customer satisfaction not be questioned from the Certified General Motors Mechanics and Bruce Lowrie ChevroletFor any inconvenience or customer satisfaction the free parts and discounts applyWe will still honor the discounted price to repair The Harris’s car and will be happy to assist them in any way possible we are allowed to have a happy customer
RevDex.com Dispute Resolution, Arbitration/Auto Line Phone: 512-445-Attn: [redacted] Dear Ms [redacted] , I appreciate you sending me concern of [redacted] ***, Mr [redacted] came to the dealership on 12/29/with a complaint under Repair Order [redacted] on the tire sensor and motor mount brokenThe department that handles the tire monitor pulled the parts and during this time Mr [redacted] stated he could not wait any longer that he would come backA labor operation had already been set up and charged to the Repair order and to his credit cardof $ Since he decided to reset the appointment a credit was made the same day to his credit card $(Please see attached Repair Order Credit and Charge Card Credit Receipt)on 12-29-An appointment was set up on 01-02-and he returned and all work was preformed that Mr [redacted] desiredand he paid his bill of $On the appointment Jan 2, he did decline the tire monitor repairMr*** was charged $and credited $the same day on 12-29-We did advise Mr [redacted] it could take up to days for the charges and credit to show up on his VisaMr [redacted] our Service Manager has tried to reach out to Mr [redacted] to explain again he has already received the credit Sincerely, [redacted] General Manager Attachments
Thank you for your responseA copy of the credit was placed with the Revdex.com correspondencePlease contact your holder of your Visa CardAlso check the receipt that the last numbers match your card, because we don't not have the card to verifyMr [redacted] will call you today for any clarificationThe charge and credit was made the same dayThank you, [redacted] General Manager
I appreciate you sending me concern of Shirley BHarris and Lonnie HarrisThey brought their Chevrolet Equinox with 122,miles into our Service Department on 4-28- A General Motors history was checked on the vehicle which indicated the vehicle was out of warrantyThe vehicle had warranty item filed on 10-2-on a fuel tank pump replaced Records indicate thru Carfax that the vehicle was purchased from Lynn Smith Chevrolet and serviced there from Oil changes to Nitrogen in the tires for a total of times the last being on 4-28- with the miles of 122,On the same day they did they performed a maintenance inspection and oil change from Lynn Smith Chevrolet they brought the vehicle to our shop with more miles The Service writer was told that a coolant smell and fluid from the heater core was leaking Also the engine light was onWe then had our certified General Motors Technician [redacted] and our Service Shop Manager [redacted] a World Class General Motors Technician inspect the vehicleA pressure test was performed on the vehicleIt was found that the heater core was not leakingIt was observed and noted on the Repair Order that the coolant level was low and a visible leak to the ground was coming from the water pumpThe system was retested and no leaks foundThe check engine light gave a code indicating the EGR Valve was sticking Before repairs of the vehicle the customer was contacted and told of the findings and to get an authorization to repair vehicleThe authorization was given and noted on the ticketThe repairs were made and the codes were clearedA quality control inspection was made on the vehicle by MrDearingThe customer picked up the vehicle and paid for the service on 5-4- On 5-19-the vehicle was returned and the customer stated the check engine light was back on and it had been here two weeks ago for that Also stated was a coolant smell was back Another pressure test was performed on the vehicleThe customer was advised that the heater core needed to be replaced because it was showing a leakAlso, the Emission’s Vapor Canister needed replaced from the engine light now onThe Canister was replaced free for the customer for customer satisfactionThe heater core repair was over $957.00, but was quoted to the customer at a discount of $for customer satisfaction again The failure of the water pump was visible and a minute pressure test was performed with no leaksThere was no misdiagnosis on the repairThe heater core failure or smell was not brought back to the dealer for two weeksIndicating there was not a known problem I could wonder if the heater core didn’t expand or had some foreign particles in a pin hole of a leak of the first pressure testIt’s possibleThe fact remains that no leak was foundIf a leak had been found then, there still would have been the same charge for the visible leaking water pump and a leaking heater coreSince no leak was found no charge or replacement was charged to the customer As a reputable dealership family owned and operated since 1922, we felt a need to help customer and gave a discount on the repair of the heater coreThe customer received a free Emissions Vapor CanisterThere was no charge for the second engine light code I will ask that the integrity, history, and the attempts of customer satisfaction not be questioned from the Certified General Motors Mechanics and Bruce Lowrie ChevroletFor any inconvenience or customer satisfaction the free parts and discounts applyWe will still honor the discounted price to repair The Harris’s car and will be happy to assist them in any way possible we are allowed to have a happy customer
RevDex.com Dispute Resolution, Arbitration/Auto Line Phone: 512-445-Attn: [redacted] Dear Ms [redacted] , I appreciate you sending me concern of [redacted] ***, Mr [redacted] came to the dealership on 12/29/with a complaint under Repair Order [redacted] on the tire sensor and motor mount brokenThe department that handles the tire monitor pulled the parts and during this time Mr [redacted] stated he could not wait any longer that he would come backA labor operation had already been set up and charged to the Repair order and to his credit cardof $ Since he decided to reset the appointment a credit was made the same day to his credit card $(Please see attached Repair Order Credit and Charge Card Credit Receipt)on 12-29-An appointment was set up on 01-02-and he returned and all work was preformed that Mr [redacted] desiredand he paid his bill of $On the appointment Jan 2, he did decline the tire monitor repairMr*** was charged $and credited $the same day on 12-29-We did advise Mr [redacted] it could take up to days for the charges and credit to show up on his VisaMr [redacted] our Service Manager has tried to reach out to Mr [redacted] to explain again he has already received the credit Sincerely, [redacted] General Manager Attachments
Thank you for your responseA copy of the credit was placed with the Revdex.com correspondencePlease contact your holder of your Visa CardAlso check the receipt that the last numbers match your card, because we don't not have the card to verifyMr [redacted] will call you today for any clarificationThe charge and credit was made the same dayThank you, [redacted] General Manager