Debtor's are required to pick up ALL their personal effects removed from repossessed collateral, not some items Concessions were made to release some items out of the repossessed vehicle to Mrs [redacted] This is not a requirement Due to situations such as this, it will be our policy moving forward to not make any concessions After we released Mrs [redacted] 's purse to her, she complained about $missingNow it's $(??) She filed a complaint with our Agency We've taken the time to review these allegations and we've concluded that there was not $in the purse at the time this vehicle came into our possession She refused to answer any questions when we ask them such as "where did the $come from" and "could you produce a debit receipt from a bank" showing where you received the $50, etc., and instead she proceeded to shout at us that it’s none of our business We are left to assume these monies must have already been spent, lost somehow (fell out of your purse), someone in your presence borrowed it, etc.? We haven’t a clue We hope you figure it out and either remember how it was spent, or have locate it elsewhere.To try and assist under the circumstances, and without admitting any guilt what so ever, we will deduct $from the inventory fee of her remaining personal effects still needing to be picked up at our facility This has been noted in our system Please call our office to schedule an appointment and retrieve the rest of your belongings Thank you,-Accurate Adjustments, Inc.--------------------------------7/2/12:14:PM - shane: called [redacted] back, she prefers to be called " [redacted] " and was clear if we call her [redacted] it'll set her off (I assume as it sounds like it upsets her) She reiterated her complaint to me, and I advised her I have an offering to her to lay this to rest She refused to listen and constantly patronized me stating we stole her money, and threatened to go get an attorney She refused to answer questions as to "where the money came from", and "how long ago did she put it in her purse", etc She said "that's none of your business" (or something very similar, while shouting it to me) I advised her I already offered to reimburse her, but as well stated the money was not in her purse, I don't know where it came from, or how long ago it was placed there, and advised her maybe she already spent it, or maybe while she was shuffling thru her purse to pull out her $cosmetics bag (she said her mawas valued at $1500), the money fell out of her purse? I don't know because she refused to answer any questions, another one being where was the $stored at in her purse? Was it laying loosely in her purse? easily falling out? She did ask us to search the floor of the car we repossessed, leading me to believe perhaps the money wasn't secured in a wallet or something else in her purse? and could easily fall out (??) Anyway I advised her she would have to answer these questions if she gets an attorney and this goes to court, and I reiterated our offering to reimburse her the $or reduce the fees owing here by the $50, and terminated the call as she refused to stop shouting and yelling at me There was no talking rationally to her and it was useless to proceed
Debtor's are required to pick up ALL their personal effects removed from repossessed collateral, not some items Concessions were made to release some items out of the repossessed vehicle to Mrs [redacted] This is not a requirement Due to situations such as this, it will be our policy moving forward to not make any concessions After we released Mrs [redacted] 's purse to her, she complained about $missingNow it's $(??) She filed a complaint with our Agency We've taken the time to review these allegations and we've concluded that there was not $in the purse at the time this vehicle came into our possession She refused to answer any questions when we ask them such as "where did the $come from" and "could you produce a debit receipt from a bank" showing where you received the $50, etc., and instead she proceeded to shout at us that it’s none of our business We are left to assume these monies must have already been spent, lost somehow (fell out of your purse), someone in your presence borrowed it, etc.? We haven’t a clue We hope you figure it out and either remember how it was spent, or have locate it elsewhere.To try and assist under the circumstances, and without admitting any guilt what so ever, we will deduct $from the inventory fee of her remaining personal effects still needing to be picked up at our facility This has been noted in our system Please call our office to schedule an appointment and retrieve the rest of your belongings Thank you,-Accurate Adjustments, Inc.--------------------------------7/2/12:14:PM - shane: called [redacted] back, she prefers to be called " [redacted] " and was clear if we call her [redacted] it'll set her off (I assume as it sounds like it upsets her) She reiterated her complaint to me, and I advised her I have an offering to her to lay this to rest She refused to listen and constantly patronized me stating we stole her money, and threatened to go get an attorney She refused to answer questions as to "where the money came from", and "how long ago did she put it in her purse", etc She said "that's none of your business" (or something very similar, while shouting it to me) I advised her I already offered to reimburse her, but as well stated the money was not in her purse, I don't know where it came from, or how long ago it was placed there, and advised her maybe she already spent it, or maybe while she was shuffling thru her purse to pull out her $cosmetics bag (she said her mawas valued at $1500), the money fell out of her purse? I don't know because she refused to answer any questions, another one being where was the $stored at in her purse? Was it laying loosely in her purse? easily falling out? She did ask us to search the floor of the car we repossessed, leading me to believe perhaps the money wasn't secured in a wallet or something else in her purse? and could easily fall out (??) Anyway I advised her she would have to answer these questions if she gets an attorney and this goes to court, and I reiterated our offering to reimburse her the $or reduce the fees owing here by the $50, and terminated the call as she refused to stop shouting and yelling at me There was no talking rationally to her and it was useless to proceed