Bruce Motor

To whom it may concern: Upon each and every repossession that occurs we notify the Police or Sheriff Dept All you had to do was call them to obtain our information, or call your finance company The address on [redacted] is a new address unknown by the finance company nor our repossession agency We had no knowledge this debtor ( [redacted] ) was residing at this address as she never notified the finance company Also we do not have her phone number The inventory form was mailed to the last known address the finance company had of her If she moved to [redacted] and had put in the proper mail forwarding with the post office she should have received the inventory form mailed to that last known address (do not want to disclose address due to privacy concerns) Furthermore we have no notes in our system of her ever calling our office to retrieve her personal belongings None We certainly would not suggest to her to have her dog take an aspirin as we are not veterinarians If her dog was in health crisis, why not just go back to the veterinarian that made the prescription and get a refill if you couldn't make it to our facility, if the situation was time sensitive (urgent), or if you couldn't pay the fees quoted to you? This debtor is trying to relay the responsibilities in caring for her dog on to our Agency The dog is not our responsibility it's hers We refuse to be delegated that dutyIt is not our responsibility to notify this debtor when a repossessed car is sold We don't have that information nor do we track thatIn closing the personal effects were stored for a period of days and have been disposed of, as the law allows Respectfully submitted,-Accurate Adjustments, Inc.-

Debtor's are required to pick up ALL their personal effects removed from repossessed collateral, not some items.  Concessions were made to release some items out of the repossessed vehicle to Mrs [redacted].  This is not a requirement.  Due to situations such as this, it will be our...

policy moving forward to not make any concessions.    After we released Mrs [redacted]'s purse to her, she complained about $50 missing. Now it's $59.00 (??).  She filed a complaint with our Agency.  We've taken the time to review these allegations and we've concluded that there was not $50 in the purse at the time this vehicle came into our possession.  She refused to answer any questions when we ask them such as "where did the $50 come from" and "could you produce a debit receipt from a bank" showing where you received the $50, etc., and instead she proceeded to shout at us that it’s none of our business.  We are left to assume these monies must have already been spent, lost somehow (fell out of your purse), someone in your presence borrowed it, etc.? We haven’t a clue.  We hope you figure it out and either remember how it was spent, or have locate it elsewhere.To try and assist under the circumstances, and without admitting any guilt what so ever, we will deduct $50 from the inventory fee of her remaining personal effects still needing to be picked up at our facility.  This has been noted in our system.  Please call our office to schedule an appointment and retrieve the rest of your belongings.  Thank you,-Accurate Adjustments, Inc.--------------------------------7/2/2015 12:14:06 PM - shane:  called [redacted] back, she prefers to be called "[redacted]" and was clear if we call her [redacted] it'll set her off (I assume as it sounds like it upsets her).  She reiterated her complaint to me, and I advised her I have an offering to her to lay this to rest.  She refused to listen and constantly patronized me stating we stole her money, and threatened to go get an attorney.  She refused to answer questions as to "where the money came from", and "how long ago did she put it in her purse", etc.  She said "that's none of your business" (or something very similar, while shouting it to me).  I advised her I already offered to reimburse her, but as well stated the money was not in her purse, I don't know where it came from, or how long ago it was placed there, and advised her maybe she already spent it, or maybe while she was shuffling thru her purse to pull out her $1500 cosmetics bag (she said her make-up was valued at $1500), the money fell out of her purse?  I don't know because she refused to answer any questions, another one being where was the $50 stored at in her purse? Was it laying loosely in her purse? easily falling out?  She did ask us to search the floor of the car we repossessed, leading me to believe perhaps the money wasn't secured in a wallet or something else in her purse?  and could easily fall out (??).  Anyway I advised her she would have to answer these questions if she gets an attorney and this goes to court, and I reiterated our offering to reimburse her the $50 or reduce the fees owing here by the $50, and terminated the call as she refused to stop shouting and yelling at me.  There was no talking rationally to her and it was useless to proceed.

I am rejecting this response because:Its not what happened.  He is rude and it was HE who spoke out of turn and if you read his response its clears as day. He began the conversation with an attitude talking about what his people make and how hes known them forever.  How about he listen to what happened first?  I went to pick up my property, the money was missing. I told them immediately it was a 50 dollar bill. That's what happened.  I was happy my makeup was still intact it was over 100 degrees.  They did not do me a favor they did what they are legally obligated to do.  I had to contact the lienholder to make that happen.  My money was taken and no matter how many different situations he wants to create, thats what happened. This is Stockton its not the best area, perhaps they are accustomed to dealing with a certain type of person in their line of work.  I dont do business like that. I dont accuse people of theft randomly. I am very unfamiliar with the customer service here. However the girl in the front is very nice.  Its 50 dollars I wont die over it however it did happen and his tone was not welcome or appreciated.  I still have to pick up the rest of my items, please do not send him any communications until after that.  Hes quite a bully I don't want any problems when I get there. I also dont want anything else to come up missing.  Its very unfortunate that a man has to be so aggressive without cause.

To whom it may concern: Upon each and every repossession that occurs we notify the Police or Sheriff Dept.  All you had to do was call them to obtain our information, or call your finance company.  The address on [redacted] is a new address unknown by the finance company nor our...

repossession agency.  We had no knowledge this debtor ([redacted]) was residing at this address as she never notified the finance company.  Also we do not have her phone number.  The inventory form was mailed to the last known address the finance company had of her.  If she moved to [redacted] and had put in the proper mail forwarding with the post office she should have received the inventory form mailed to that last known address (do not want to disclose address due to privacy concerns).  Furthermore we have no notes in our system of her ever calling our office to retrieve her personal belongings.  None.  We certainly would not suggest to her to have her dog take an aspirin as we are not veterinarians.  If her dog was in health crisis, why not just go back to the veterinarian that made the prescription and get a refill if you couldn't make it to our facility, if the situation was time sensitive (urgent), or if you couldn't pay the fees quoted to you?  This debtor is trying to relay the responsibilities in caring for her dog on to our Agency.  The dog is not our responsibility it's hers.  We refuse to be delegated that duty. It is not our responsibility to notify this debtor when a repossessed car is sold.  We don't have that information nor do we track that. In closing the personal effects were stored for a period of 60 days and have been disposed of, as the law allows.  Respectfully submitted,-Accurate Adjustments, Inc.-