Bruce's Body Shop

Awesome shop to take your vehicle too. The customer service is exceptional, the work is quality, and its an all around pleasant situation. Ask for Bryan he is wonderful!

Review: Here is what happened when I took my car to be repaired at “Bruce’s Body Shop” for a crash that was not my fault.

1. The first time I was in the office, they were talking about another customer in my presence.

2. When I picked up my car, I noticed one of my custom floor mats was missing. The man that was checking my car out said he would replace it initially but before I left he said he would not¬ replace it.

3. These are the things he said to me:

a. He angrily asked me to stop leaning up against a pole that was near my car (it was warm and I have a bad knee so I was using it for support while speaking to “state farm” about what had happened regarding my floor mat.)

b. He looked at me and said “something was wrong with me”

c. He said “he wished I had never bought my car to his shop”.

4. All this came about because I simply asked them to put it in writing that they would replace my floor mat. I did this because they had been untruthful about matters pertaining to my car and I was not going to spend my money based on a verbal agreement from them.Desired Settlement: 5. This establishment is very non business like and unprofessional and don’t do what they tell you they are going to do.

6. No one should have to go thru what I did at this establishment. It was a very degrading nightmarish experience. I would never mention or recommend to anyone.

Very upset

Business

Response:

Dear [redacted] - In response to the complaint made by Ms. [redacted] that we spoke about on the phone, I forgot to tell you how it all started with the customer being upset with us. When she came in for her estimate she asked if we could change the bulb on her headlamp, which we told her we could try. When my tech tried he said that the whole bumper had to removed in order to get to the headlamp to change the bulb. We told her that we could not just replace it, that it could take a couple hours to do and she did not want to pay to do that. We told her if she decided to have us do it later then to let us know when she came back in for repairs. So when she came in at a later time to have the repairs done she called while the vehicle was here being repaired and asked to see if we could try and change the bulb. We told her again that we would have to charge her some labor time to do it. The repairs she was here to have done were on the rear of the vehicle, not in the front. She was mad and called her [redacted] Ins. broker and complained to them, which they then called us to understand what was going on. They understood after we explained it to them. Her vehicle was completed and ready to pick up on 10/15 @ 3:00. She told us she would not be able to pick It up till Friday 10/16 @ 3:00. She ended up not showing up to pick up her vehicle till Tuesday 10/20/15 and she was still not happy that we did not change the bulb for free. She then went out to her vehicle and looked around in it and said that we took one of her floral floor mat from the rear seat of her car. We told her that nobody would take one floor mat. She said that she had special ordered them. I told her that if she felt we were at fault then she could order them herself and bring us the receipt and we would reimburse her for it. She then said she was going to call [redacted] because she was not happy. She was on the phone leaning up against our flag pole, which is not cemented in place, and I asked her not to do that because it moves and she just ignored me. She ended up stayed in our lot for over an hour on the phone. When the guys tried to talk to her she would just ignore them. Finally our guys were trying to load up the cars for the night, and so we told her she was going to have to move her vehicle out of the lot or she would not be able to get out. She then said she wanted something in writing that she would be reimbursed and by that time after her being so rude to all of us here I told her that I would not put it in writing and I would like for her to leave because we were trying to close for the night.If there are any questions you may have in regards to my response please feel free to call me.Thank you,

Consumer

Response:

I am rejecting this response because:First of all, I think it is a low down dirty shame that people have to resort to lies andomissions in order to make themselves look good or innocent. I will now comment on there lies & omissions.I never told them I would pick the car up on the 16th because their fixing my headlight, which they told me they would do initially was still in question, when they finally told me they were not going to keep their word, I picked up the car. I had a family funeral the day before pick up. Also, I just asked them to fix it because it was working fine before the accident. (Lightbulb) I did not know what was wrong with it but they said they would fix it for me initially.They omitted the fact that he looked at me and said “something was wrong with me”. I did nothing to deserve that. They also forgot to mention that it was only when I asked them to “put it in writing that” they would reimburse me if I ordered the mat”, that they started mistreating me. I felt I had a right to do that since they re on their word regarding the headlight.They said nothing about a “moveing pole”, they just asked me to stop leaning on it in a very nasty tone. As soon as they asked me I sat in my car.When the man told me they needed to lock up, I left. I was trying not to leave til my “mat” issue had been resolved but it never was. All my mats were in place when I took my car to the lot to be fixed.Thank you,[redacted]