***1/8/2016Dear ***,
I received and reviewed the complaint from *** ***After processing all of the information that we have on this issue, do have to agree with her on one thingThis is an issue fraud, deception and very unethical practices, except that they apply to
herWe went out to service this client with the intent to resolve her issues and leave there with that portion of her electrical system as safe as we can make itMy tech went to the job, explained to her what he had to do and gave her a price up front as to what those charge would beUpon receiving this explanation she then signed the hand written invoice accepting the conditions as we stated to herSo the statement that she made about not being told about the price is a blatant lie, I have attached the invoice for your reviewShe also stated that she was not told about the dispatch fee, which we waive anyway, so I'm not sure why she stated that in this complaint except for dramatic effectAttached is page from the script that we use in our office to ensure that we are properly communicating the facts to our clients so that there are no surprises when we get out to their homeAs you will read, the dispatch fee is mentioned as we go through the booking process, Again, since it was waived without issue, I'm really not sure why she would even make an issue of itWhen Tom looked at the problem, he remade the connections in the outlet that was giving her problemsAfter he put the wires together properly, he found that the outlet was wired backwards, so it was at that point he needed to go through the other outlets on the circuit to remedy that dangerous situationUpon opening up the other outlets, he found poor connections and incorrect wiring so he repaired them to make them safeThis is common practice as well as necessary, since when we leave we are responsible for the safety of the work that we performAs you will note on the attached pricing sheet, Level diagnosis, we charged her to find the problem and make minor repairs, not to go through the whole or most of the circuit and rewire the connectionsIf we would have charged her appropriately, this would have cost an additional $700, but our tech did this extra work just to be sure that she was safeAs for the work being fixed in five minutes, that's completely impossibleThe tech has to get his tools, make sure the area is cleared and safe, remove the device and all the wires, then splice each hot wire together and leave a tail, then splice the neutral wires together and leave a tail for that alsoThen he proceeds to reconnect the ground to the outlet, then connect the neutral wire to the outlet and then the hot wireAfterwards he puts the outlet back into the wall being careful as to not pinch any wires and then finally testing the outletThis is at minimum minutes eachOur tech, as you will see in the attached copy of our GPS monitoring system was at the home for about an hour and a halfI'm sorry" that people like her, who just want something for nothing Waste your time when you have true complaints to respond toBruder Electric has always been in great standings with the Revdex.com only because our policies and values dictate that the clients are always treated honestly and provided with valueWe never claim to be "cheap charlies" and that is why we give our clients the pricing up frontAs you mill also note, ** *** also signed the invoice stating that she was completely satisfiedI don't understand why someone would sign off on something if they weren't happySomething is very wrong with this complaint and hope that we can resolve this appropriately.Thank you for your time and effort in this situationHave a blessed day,
Rick B
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Dear [redacted],
I am following up on the response I received from Bruder
Electric regarding complaint ID 11015382.
I am very offended by Mr. Bruder’s response. I find this business person to be very
offensive and disagree with everything he stated. He questions why I
signed the invoice and that’s because I was not going to argue with the
technician (for safety reasons, being a woman with kids alone with a stranger). Instead, I felt I should deal with the office
regarding this and had tried contacting him immediately after the event, even
sending a letter to him, and he did not have the courtesy to respond which shows
the type of person he is. It took filing a complaint against his business
to get a response. He obviously has no
care or concern about his customers.
With the tone of his response, and accusations against me, I
wonder how he is still in business! I
will be sure to let everyone I know – friends, family, neighbors, co-workers
and the like – that Bruder Electric should be avoided at all cost. To
prove that my intentions are not as he says and I’m not looking for “something
for nothing”, I am no longer seeking a refund or credit from him. I have been very disturbed by the type of
business he conducts and felt obligated to bring it to his attention.
He claims that I was informed of the price up front, which
is completely false. As previously
stated, I was NOT told in advance what the cost of diagnosing the problem would
be, not by the operator during the initial phone call to schedule the service
nor by the on-site technician. Mr.
Bruder states that the tech explained “what he had to do and gave a price up
front” which again is completely false.
Had I been informed UP FRONT, I would have said something and declined
the service, at which point I would have been happy to pay the $69 dispatch
fee. Mr. Bruder is simply trying to cover the mistakes of his employees who
obviously were not following protocol.
Ultimately, this comes down to the fact that Mr. Bruder’s
employees, both on the phone and in-person, were not honest, open or clear
about his pricing strategies. The only
pricing discussed up front was the $69 dispatch fee, which I was told would be
waived if I proceed with the work. That
was it. If his employees are supposed to
explain the diagnostic fees that he charges, I suggest he needs to do better coaching
or training in this area.
If Mr., Bruder had better, more professional, customer
service skills, he would understand my concern and make an effort to resolve instead
of accusing me, his customer, of being fraudulent, deceptive and
unethical.
As such, I am no longer seeking any refund or price
adjustment and would like this case to stand against his business as unresolved. I would be happy if these letters and
information were posted to your web site and made public so other consumers can
see what type of business this man conducts and how he treats his customers. I find him to be very offensive and standoffish,
and will never do business with him or his company again.
Thank you very much for your time and assistance. I hope you have a safe, healthy and happy new
year!
Best Regards,
[redacted]
[redacted]1/8/2016Dear [redacted],I received and reviewed the complaint from [redacted]. After processing all of the information that we have on this issue, do have to agree with her on one thing. This is an issue fraud, deception and very unethical practices, except that they apply to her. We went out...
to service this client with the intent to resolve her issues and leave there with that portion of her electrical system as safe as we can make it. My tech went to the job, explained to her what he had to do and gave her a price up front as to what those charge would be. Upon receiving this explanation she then signed the hand written invoice accepting the conditions as we stated to her. So the statement that she made about not being told about the price is a blatant lie, I have attached the invoice for your review. She also stated that she was not told about the dispatch fee, which we waive anyway, so I'm not sure why she stated that in this complaint except for dramatic effect. Attached is page 4 from the script that we use in our office to ensure that we are properly communicating the facts to our clients so that there are no surprises when we get out to their home. As you will read, the dispatch fee is mentioned as we go through the booking process, Again, since it was waived without issue, I'm really not sure why she would even make an issue of it. When Tom looked at the problem, he remade the connections in the outlet that was giving her problems. After he put the wires together properly, he found that the outlet was wired backwards, so it was at that point he needed to go through the other outlets on the circuit to remedy that dangerous situation. Upon opening up the other outlets, he found poor connections and incorrect wiring so he repaired them to make them safe. This is common practice as well as necessary, since when we leave we are responsible for the safety of the work that we perform. As you will note on the attached pricing sheet, Level 2 diagnosis, we charged her to find the problem and make minor repairs, not to go through the whole or most of the circuit and rewire the connections. If we would have charged her appropriately, this would have cost an additional $700, but our tech did this extra work just to be sure that she was safe. As for the work being fixed in five minutes, that's completely impossible. The tech has to get his tools, make sure the area is cleared and safe, remove the device and all the wires, then splice each hot wire together and leave a tail, then splice the neutral wires together and leave a tail for that also. Then he proceeds to reconnect the ground to the outlet, then connect the neutral wire to the outlet and then the hot wire. Afterwards he puts the outlet back into the wall being careful as to not pinch any wires and then finally testing the outlet. This is at minimum 15 minutes each. Our tech, as you will see in the attached copy of our GPS monitoring system was at the home for about an hour and a half. I'm sorry" that people like her, who just want something for nothing Waste your time when you have true complaints to respond to. Bruder Electric has always been in great standings with the Revdex.com only because our policies and values dictate that the clients are always treated honestly and provided with value. We never claim to be "cheap charlies" and that is why we give our clients the pricing up front. As you mill also note, [redacted] also signed the invoice stating that she was completely satisfied. I don't understand why someone would sign off on something if they weren't happy. Something is very wrong with this complaint and hope that we can resolve this appropriately.Thank you for your time and effort in this situation.Have a blessed day, Rick B
***1/8/2016Dear ***,
I received and reviewed the complaint from *** ***After processing all of the information that we have on this issue, do have to agree with her on one thingThis is an issue fraud, deception and very unethical practices, except that they apply to
herWe went out to service this client with the intent to resolve her issues and leave there with that portion of her electrical system as safe as we can make itMy tech went to the job, explained to her what he had to do and gave her a price up front as to what those charge would beUpon receiving this explanation she then signed the hand written invoice accepting the conditions as we stated to herSo the statement that she made about not being told about the price is a blatant lie, I have attached the invoice for your reviewShe also stated that she was not told about the dispatch fee, which we waive anyway, so I'm not sure why she stated that in this complaint except for dramatic effectAttached is page from the script that we use in our office to ensure that we are properly communicating the facts to our clients so that there are no surprises when we get out to their homeAs you will read, the dispatch fee is mentioned as we go through the booking process, Again, since it was waived without issue, I'm really not sure why she would even make an issue of itWhen Tom looked at the problem, he remade the connections in the outlet that was giving her problemsAfter he put the wires together properly, he found that the outlet was wired backwards, so it was at that point he needed to go through the other outlets on the circuit to remedy that dangerous situationUpon opening up the other outlets, he found poor connections and incorrect wiring so he repaired them to make them safeThis is common practice as well as necessary, since when we leave we are responsible for the safety of the work that we performAs you will note on the attached pricing sheet, Level diagnosis, we charged her to find the problem and make minor repairs, not to go through the whole or most of the circuit and rewire the connectionsIf we would have charged her appropriately, this would have cost an additional $700, but our tech did this extra work just to be sure that she was safeAs for the work being fixed in five minutes, that's completely impossibleThe tech has to get his tools, make sure the area is cleared and safe, remove the device and all the wires, then splice each hot wire together and leave a tail, then splice the neutral wires together and leave a tail for that alsoThen he proceeds to reconnect the ground to the outlet, then connect the neutral wire to the outlet and then the hot wireAfterwards he puts the outlet back into the wall being careful as to not pinch any wires and then finally testing the outletThis is at minimum minutes eachOur tech, as you will see in the attached copy of our GPS monitoring system was at the home for about an hour and a halfI'm sorry" that people like her, who just want something for nothing Waste your time when you have true complaints to respond toBruder Electric has always been in great standings with the Revdex.com only because our policies and values dictate that the clients are always treated honestly and provided with valueWe never claim to be "cheap charlies" and that is why we give our clients the pricing up frontAs you mill also note, ** *** also signed the invoice stating that she was completely satisfiedI don't understand why someone would sign off on something if they weren't happySomething is very wrong with this complaint and hope that we can resolve this appropriately.Thank you for your time and effort in this situationHave a blessed day,
Rick B
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Dear [redacted],
I am following up on the response I received from Bruder
Electric regarding complaint ID 11015382.
I am very offended by Mr. Bruder’s response. I find this business person to be very
offensive and disagree with everything he stated. He questions why I
signed the invoice and that’s because I was not going to argue with the
technician (for safety reasons, being a woman with kids alone with a stranger). Instead, I felt I should deal with the office
regarding this and had tried contacting him immediately after the event, even
sending a letter to him, and he did not have the courtesy to respond which shows
the type of person he is. It took filing a complaint against his business
to get a response. He obviously has no
care or concern about his customers.
With the tone of his response, and accusations against me, I
wonder how he is still in business! I
will be sure to let everyone I know – friends, family, neighbors, co-workers
and the like – that Bruder Electric should be avoided at all cost. To
prove that my intentions are not as he says and I’m not looking for “something
for nothing”, I am no longer seeking a refund or credit from him. I have been very disturbed by the type of
business he conducts and felt obligated to bring it to his attention.
He claims that I was informed of the price up front, which
is completely false. As previously
stated, I was NOT told in advance what the cost of diagnosing the problem would
be, not by the operator during the initial phone call to schedule the service
nor by the on-site technician. Mr.
Bruder states that the tech explained “what he had to do and gave a price up
front” which again is completely false.
Had I been informed UP FRONT, I would have said something and declined
the service, at which point I would have been happy to pay the $69 dispatch
fee. Mr. Bruder is simply trying to cover the mistakes of his employees who
obviously were not following protocol.
Ultimately, this comes down to the fact that Mr. Bruder’s
employees, both on the phone and in-person, were not honest, open or clear
about his pricing strategies. The only
pricing discussed up front was the $69 dispatch fee, which I was told would be
waived if I proceed with the work. That
was it. If his employees are supposed to
explain the diagnostic fees that he charges, I suggest he needs to do better coaching
or training in this area.
If Mr., Bruder had better, more professional, customer
service skills, he would understand my concern and make an effort to resolve instead
of accusing me, his customer, of being fraudulent, deceptive and
unethical.
As such, I am no longer seeking any refund or price
adjustment and would like this case to stand against his business as unresolved. I would be happy if these letters and
information were posted to your web site and made public so other consumers can
see what type of business this man conducts and how he treats his customers. I find him to be very offensive and standoffish,
and will never do business with him or his company again.
Thank you very much for your time and assistance. I hope you have a safe, healthy and happy new
year!
Best Regards,
[redacted]
[redacted]1/8/2016Dear [redacted],I received and reviewed the complaint from [redacted]. After processing all of the information that we have on this issue, do have to agree with her on one thing. This is an issue fraud, deception and very unethical practices, except that they apply to her. We went out...
to service this client with the intent to resolve her issues and leave there with that portion of her electrical system as safe as we can make it. My tech went to the job, explained to her what he had to do and gave her a price up front as to what those charge would be. Upon receiving this explanation she then signed the hand written invoice accepting the conditions as we stated to her. So the statement that she made about not being told about the price is a blatant lie, I have attached the invoice for your review. She also stated that she was not told about the dispatch fee, which we waive anyway, so I'm not sure why she stated that in this complaint except for dramatic effect. Attached is page 4 from the script that we use in our office to ensure that we are properly communicating the facts to our clients so that there are no surprises when we get out to their home. As you will read, the dispatch fee is mentioned as we go through the booking process, Again, since it was waived without issue, I'm really not sure why she would even make an issue of it. When Tom looked at the problem, he remade the connections in the outlet that was giving her problems. After he put the wires together properly, he found that the outlet was wired backwards, so it was at that point he needed to go through the other outlets on the circuit to remedy that dangerous situation. Upon opening up the other outlets, he found poor connections and incorrect wiring so he repaired them to make them safe. This is common practice as well as necessary, since when we leave we are responsible for the safety of the work that we perform. As you will note on the attached pricing sheet, Level 2 diagnosis, we charged her to find the problem and make minor repairs, not to go through the whole or most of the circuit and rewire the connections. If we would have charged her appropriately, this would have cost an additional $700, but our tech did this extra work just to be sure that she was safe. As for the work being fixed in five minutes, that's completely impossible. The tech has to get his tools, make sure the area is cleared and safe, remove the device and all the wires, then splice each hot wire together and leave a tail, then splice the neutral wires together and leave a tail for that also. Then he proceeds to reconnect the ground to the outlet, then connect the neutral wire to the outlet and then the hot wire. Afterwards he puts the outlet back into the wall being careful as to not pinch any wires and then finally testing the outlet. This is at minimum 15 minutes each. Our tech, as you will see in the attached copy of our GPS monitoring system was at the home for about an hour and a half. I'm sorry" that people like her, who just want something for nothing Waste your time when you have true complaints to respond to. Bruder Electric has always been in great standings with the Revdex.com only because our policies and values dictate that the clients are always treated honestly and provided with value. We never claim to be "cheap charlies" and that is why we give our clients the pricing up front. As you mill also note, [redacted] also signed the invoice stating that she was completely satisfied. I don't understand why someone would sign off on something if they weren't happy. Something is very wrong with this complaint and hope that we can resolve this appropriately.Thank you for your time and effort in this situation.Have a blessed day, Rick B