[redacted] 1/8/2016Dear [redacted] ,I received and reviewed the complaint from [redacted] After processing all of the information that we have on this issue, do have to agree with her on one thingThis is an issue fraud, deception and very unethical practices, except that they apply to herWe went out to service this client with the intent to resolve her issues and leave there with that portion of her electrical system as safe as we can make itMy tech went to the job, explained to her what he had to do and gave her a price up front as to what those charge would beUpon receiving this explanation she then signed the hand written invoice accepting the conditions as we stated to herSo the statement that she made about not being told about the price is a blatant lie, I have attached the invoice for your reviewShe also stated that she was not told about the dispatch fee, which we waive anyway, so I'm not sure why she stated that in this complaint except for dramatic effectAttached is page from the script that we use in our office to ensure that we are properly communicating the facts to our clients so that there are no surprises when we get out to their homeAs you will read, the dispatch fee is mentioned as we go through the booking process, Again, since it was waived without issue, I'm really not sure why she would even make an issue of itWhen Tom looked at the problem, he remade the connections in the outlet that was giving her problemsAfter he put the wires together properly, he found that the outlet was wired backwards, so it was at that point he needed to go through the other outlets on the circuit to remedy that dangerous situationUpon opening up the other outlets, he found poor connections and incorrect wiring so he repaired them to make them safeThis is common practice as well as necessary, since when we leave we are responsible for the safety of the work that we performAs you will note on the attached pricing sheet, Level diagnosis, we charged her to find the problem and make minor repairs, not to go through the whole or most of the circuit and rewire the connectionsIf we would have charged her appropriately, this would have cost an additional $700, but our tech did this extra work just to be sure that she was safeAs for the work being fixed in five minutes, that's completely impossibleThe tech has to get his tools, make sure the area is cleared and safe, remove the device and all the wires, then splice each hot wire together and leave a tail, then splice the neutral wires together and leave a tail for that alsoThen he proceeds to reconnect the ground to the outlet, then connect the neutral wire to the outlet and then the hot wireAfterwards he puts the outlet back into the wall being careful as to not pinch any wires and then finally testing the outletThis is at minimum minutes eachOur tech, as you will see in the attached copy of our GPS monitoring system was at the home for about an hour and a halfI'm sorry" that people like her, who just want something for nothing Waste your time when you have true complaints to respond toBruder Electric has always been in great standings with the Revdex.com only because our policies and values dictate that the clients are always treated honestly and provided with valueWe never claim to be "cheap charlies" and that is why we give our clients the pricing up frontAs you mill also note, [redacted] also signed the invoice stating that she was completely satisfiedI don't understand why someone would sign off on something if they weren't happySomething is very wrong with this complaint and hope that we can resolve this appropriately.Thank you for your time and effort in this situation.Have a blessed day, Rick B
[redacted] 1/8/2016Dear [redacted] ,I received and reviewed the complaint from [redacted] After processing all of the information that we have on this issue, do have to agree with her on one thingThis is an issue fraud, deception and very unethical practices, except that they apply to herWe went out to service this client with the intent to resolve her issues and leave there with that portion of her electrical system as safe as we can make itMy tech went to the job, explained to her what he had to do and gave her a price up front as to what those charge would beUpon receiving this explanation she then signed the hand written invoice accepting the conditions as we stated to herSo the statement that she made about not being told about the price is a blatant lie, I have attached the invoice for your reviewShe also stated that she was not told about the dispatch fee, which we waive anyway, so I'm not sure why she stated that in this complaint except for dramatic effectAttached is page from the script that we use in our office to ensure that we are properly communicating the facts to our clients so that there are no surprises when we get out to their homeAs you will read, the dispatch fee is mentioned as we go through the booking process, Again, since it was waived without issue, I'm really not sure why she would even make an issue of itWhen Tom looked at the problem, he remade the connections in the outlet that was giving her problemsAfter he put the wires together properly, he found that the outlet was wired backwards, so it was at that point he needed to go through the other outlets on the circuit to remedy that dangerous situationUpon opening up the other outlets, he found poor connections and incorrect wiring so he repaired them to make them safeThis is common practice as well as necessary, since when we leave we are responsible for the safety of the work that we performAs you will note on the attached pricing sheet, Level diagnosis, we charged her to find the problem and make minor repairs, not to go through the whole or most of the circuit and rewire the connectionsIf we would have charged her appropriately, this would have cost an additional $700, but our tech did this extra work just to be sure that she was safeAs for the work being fixed in five minutes, that's completely impossibleThe tech has to get his tools, make sure the area is cleared and safe, remove the device and all the wires, then splice each hot wire together and leave a tail, then splice the neutral wires together and leave a tail for that alsoThen he proceeds to reconnect the ground to the outlet, then connect the neutral wire to the outlet and then the hot wireAfterwards he puts the outlet back into the wall being careful as to not pinch any wires and then finally testing the outletThis is at minimum minutes eachOur tech, as you will see in the attached copy of our GPS monitoring system was at the home for about an hour and a halfI'm sorry" that people like her, who just want something for nothing Waste your time when you have true complaints to respond toBruder Electric has always been in great standings with the Revdex.com only because our policies and values dictate that the clients are always treated honestly and provided with valueWe never claim to be "cheap charlies" and that is why we give our clients the pricing up frontAs you mill also note, [redacted] also signed the invoice stating that she was completely satisfiedI don't understand why someone would sign off on something if they weren't happySomething is very wrong with this complaint and hope that we can resolve this appropriately.Thank you for your time and effort in this situation.Have a blessed day, Rick B