Tried to return a $140 purchase from a month ago. It was a Hayward Aquabug pool cleaner that would not work in my pool. They put it in their little 12' wide pool and it would only do the half of the pool that wasn't being affected by the output jet. They told me that I needed to take the direction off....it didn't say that anywhere in the instructions. I explained to them that this thing would not work after trying ALL the variations that I could. I was willing to accept a credit...but both managers would not even talk to me...they were busy. Very very bad service. And this after I bought a $3k+ pool from them 2 years ago. TERRIBLE...I'd rather shop at Wal-Mart/Meijers or get supplies on-line. Corporate Hayward and Corporate Great Escape will also be hearing from me.
Tried to return a $140 purchase from a month ago. It was a Hayward Aquabug pool cleaner that would not work in my pool. They put it in their little 12' wide pool and it would only do the half of the pool that wasn't being affected by the output jet. They told me that I needed to take the direction off....it didn't say that anywhere in the instructions. I explained to them that this thing would not work after trying ALL the variations that I could. I was willing to accept a credit...but both managers would not even talk to me...they were busy. Very very bad service. And this after I bought a $3k+ pool from them 2 years ago. TERRIBLE...I'd rather shop at Wal-Mart/Meijers or get supplies on-line. Corporate Hayward and Corporate Great Escape will also be hearing from me.