Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] There is no attachment I'm rejecting it without knowing what is in the "new settlement" If the settlement document even mentions anything about non-diclosure it will not be signed Please do not waste our time with that What you sent [redacted] had a non-disclosure agreement (NDA) Terms that must be included with anything that has an NDA are as follows: If [redacted] wants a non-disclosure, they will post the contents of their email expressing regret, siting the contract and offering money to shut us up to their website and will stay at the top of their website on the front page, it will remain for days If it is removed before that time is up, they will owe us a 100% refund and the NDA will be terminated Then and only then will they get a non-disclosure Back to the matter of the DVD Our address is [redacted] *** That is where the DVD can be mailed As far as legal agreements with [redacted] , we already have a legal agreement with them stating we will be receiving a DVD We would just like to apply that one if that's okay with Revdex.com (Revdex.com) If the Revdex.com thinks that we need a new legal agreement when we already have one stating we will receive a High Resolution DVD, they are more than welcome to let me know that Until that point, lets forget about a new legal agreement It's a waste of everyones time If the first one isn't good enough, then what makes you think we will believe what's in the second one? So unless [redacted] wants to draft up an NDA with the above terms, I see no need for any legal agreements to be signed until the previous ones are full filled Though I do have one more question, why is [redacted] refusing to fulfill the original contract? I do ask that all sentences with "?" at the end be answered, as those are actually questions In the past you have had a real hard time understanding that Regards, [redacted] ***
Please be advised that this office
represents Jon Brewer Photography (TV") with respect to matters concerning the *** Wedding and related events which occurred in or around *** **,
From the outset, I'd like to address the human side of this matter before discussing any legal points and/or the allegations and inaccurate statements asserted by Mr***My client and I, understand and sympathize at the core issue of missing photos not captured at a wedding (birthdays and family celebratory events etc.), as we have experienced weddings as either a guest, family and/or participant
Most would agree that, with all their preparation and rehearsal, weddings typically have a beautifully frenetic energy surrounding the event that makes them nearly impossible to compartmentalize into a schedule or pull off without a hitch of some sort
JBP expressed (to the ***s) its regret and acknowledged that it did not capture the or so images due to time constraints and circumstance beyond its control(a copy of the email is attached hereto as exhibit A)
In effort to make amends, JBP offered upgrades to the ***s at no additional charge, by delivering the 500+ final images on a custom packaged USB thumb drive instead of the optical discs (DVDs) and a refund of $The thinking behind the custom thumb drive was that JBP was able to include the ***s engagement photos due to greater capacity and it would provide better storage and protection of the images as the DVDs are susceptible to scratchesIt bears noting that the ***s never responded to this offer
From the legal standpoint, contractually JBP satisfied the contract when it delivered the final wedding images to the ***sAs the ***s were aware JBP could not guarantee every possible image would be captured and that JBP's performance was contingent upon conditions beyond it control Furthermore, as the ***s were aware and subsequently advised, JBP had no control over the timing and/or schedule of the events on the wedding day
The ***'s subsequently demanded that they receive the images on the optical discsOn behalf of JBP I held multiple terse phone conversations with Mr*** who refused to agree to an exchange of optical disc for the custom thumb drive whereby he insisted that his interpretation of contract law required him to do nothing until he received the optical discs
Although it was short-lived, I was happy the ***s retained an attorney, whom I believed would be able to get this matter resolvedWithin one day of discussing the manner of resolution with the ***'s attorney my office forwarded her an agreement to resolve this matter altogetherShortly, after I submitted the agreement to their attorney and her presumably to the ***s, she informed me that the ***s terminated her
In all, JBP still is willing and agrees to provide the optical discs in exchange for the return of the custom thumb drive and a signed agreement resolving this matter
If you need additional information please do not hesitate to call meThank you
Respectfully Submitted
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
John Brewer Photography had a minute window after the ceremony that they did not use It was on the schedule we sent them and the schedule the attorney sent us We asked them multiple time if they needed to take more photos The statement that time was not allowed is a bold face lie Furthermore, JBP did not off dollar refund, they offered dollars and required us to sign a confidentiality agreement It was not a refund, it was a settlement proposition to shut us up The attorney they use will leave out facts He doesn't answer questions fully, or even at all most of the time At this time, we are willing to accept the DVD that is in the contract Any "settlement" with a confidentiality agreement will also include a 100% refund or will be dead on arrival We are missing pieced of the contract and pieces of our memories that they were paid to capture We will not sign any document, nor "exchange" anything until we have received, inspected, and approved the DVD They claim it was a USB stick because the images wouldn't fit on a DVD I pose two questions that will completely disprove this statement
Q) What is the capacity of the images that were put on the USB stick?
A) Just over GB
Q) What is the capacity of a DVD
A) Just over GB
Some simple math will show that what was on the flash drive will fit on a DVD And, since what we received would have fit on a DVD, and they claimed the DVD wouldn't hold what they wanted to put on it We must not have receive 100% of what they were going to put on the DVD I have a message from them stating it would have taken multiple DVD's We are more than welcome to accept the multiple DVD's at this time They have also claimed it's a "better technology" I've tried to put my USB stick in my DVD player but it won't fit So I'm unable to use the slide show option on my DVD player to play the Videos for my family? As for better technology, if someone were to spend 60K on a corvette but received a Mini-van because it held more people, would it be better technology? It's different technology, it's better for somethings, and worse for others We purchased a specific technology, and didn't receive that technology We are asking to receive what we purchased
Regards,
*** ***
We are in possession of the High Resolution DVD of Wedding Images You were provided a Settlement and Release by attorney *** *** I have attached an updated copy of the settlement and release for your review My client has advised that the offer of $and the High Resolution DVD in the exchange for the thumb drive and the executed Settlement and Release remains open
Please advise at your earliest convenience Thank you
Respectfully submitted,
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
There is no attachment I'm rejecting it without knowing what is in the "new settlement" If the settlement document even mentions anything about non-diclosure it will not be signed Please do not waste our time with that What you sent *** had a non-disclosure agreement (NDA) Terms that must be included with anything that has an NDA are as follows:
If *** *** wants a non-disclosure, they will post the contents of their email expressing regret, siting the contract and offering money to shut us up to their website and will stay at the top of their website on the front page, it will remain for days If it is removed before that time is up, they will owe us a 100% refund and the NDA will be terminated Then and only then will they get a non-disclosure
Back to the matter of the DVD Our address is *** *** *** *** ** *** That is where the DVD can be mailed As far as legal agreements with *** ***, we already have a legal agreement with them stating we will be receiving a DVD We would just like to apply that one if that's okay with Revdex.com (Revdex.com) If the Revdex.com thinks that we need a new legal agreement when we already have one stating we will receive a High Resolution DVD, they are more than welcome to let me know that Until that point, lets forget about a new legal agreement It's a waste of everyones time If the first one isn't good enough, then what makes you think we will believe what's in the second one?
So unless *** *** wants to draft up an NDA with the above terms, I see no need for any legal agreements to be signed until the previous ones are full filled Though I do have one more question, why is *** *** refusing to fulfill the original contract?
I do ask that all sentences with "?" at the end be answered, as those are actually questions In the past you have had a real hard time understanding that
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] There is no attachment I'm rejecting it without knowing what is in the "new settlement" If the settlement document even mentions anything about non-diclosure it will not be signed Please do not waste our time with that What you sent [redacted] had a non-disclosure agreement (NDA) Terms that must be included with anything that has an NDA are as follows: If [redacted] wants a non-disclosure, they will post the contents of their email expressing regret, siting the contract and offering money to shut us up to their website and will stay at the top of their website on the front page, it will remain for days If it is removed before that time is up, they will owe us a 100% refund and the NDA will be terminated Then and only then will they get a non-disclosure Back to the matter of the DVD Our address is [redacted] *** That is where the DVD can be mailed As far as legal agreements with [redacted] , we already have a legal agreement with them stating we will be receiving a DVD We would just like to apply that one if that's okay with Revdex.com (Revdex.com) If the Revdex.com thinks that we need a new legal agreement when we already have one stating we will receive a High Resolution DVD, they are more than welcome to let me know that Until that point, lets forget about a new legal agreement It's a waste of everyones time If the first one isn't good enough, then what makes you think we will believe what's in the second one? So unless [redacted] wants to draft up an NDA with the above terms, I see no need for any legal agreements to be signed until the previous ones are full filled Though I do have one more question, why is [redacted] refusing to fulfill the original contract? I do ask that all sentences with "?" at the end be answered, as those are actually questions In the past you have had a real hard time understanding that Regards, [redacted] ***
Please be advised that this office
represents Jon Brewer Photography (TV") with respect to matters concerning the *** Wedding and related events which occurred in or around *** **,
From the outset, I'd like to address the human side of this matter before discussing any legal points and/or the allegations and inaccurate statements asserted by Mr***My client and I, understand and sympathize at the core issue of missing photos not captured at a wedding (birthdays and family celebratory events etc.), as we have experienced weddings as either a guest, family and/or participant
Most would agree that, with all their preparation and rehearsal, weddings typically have a beautifully frenetic energy surrounding the event that makes them nearly impossible to compartmentalize into a schedule or pull off without a hitch of some sort
JBP expressed (to the ***s) its regret and acknowledged that it did not capture the or so images due to time constraints and circumstance beyond its control(a copy of the email is attached hereto as exhibit A)
In effort to make amends, JBP offered upgrades to the ***s at no additional charge, by delivering the 500+ final images on a custom packaged USB thumb drive instead of the optical discs (DVDs) and a refund of $The thinking behind the custom thumb drive was that JBP was able to include the ***s engagement photos due to greater capacity and it would provide better storage and protection of the images as the DVDs are susceptible to scratchesIt bears noting that the ***s never responded to this offer
From the legal standpoint, contractually JBP satisfied the contract when it delivered the final wedding images to the ***sAs the ***s were aware JBP could not guarantee every possible image would be captured and that JBP's performance was contingent upon conditions beyond it control Furthermore, as the ***s were aware and subsequently advised, JBP had no control over the timing and/or schedule of the events on the wedding day
The ***'s subsequently demanded that they receive the images on the optical discsOn behalf of JBP I held multiple terse phone conversations with Mr*** who refused to agree to an exchange of optical disc for the custom thumb drive whereby he insisted that his interpretation of contract law required him to do nothing until he received the optical discs
Although it was short-lived, I was happy the ***s retained an attorney, whom I believed would be able to get this matter resolvedWithin one day of discussing the manner of resolution with the ***'s attorney my office forwarded her an agreement to resolve this matter altogetherShortly, after I submitted the agreement to their attorney and her presumably to the ***s, she informed me that the ***s terminated her
In all, JBP still is willing and agrees to provide the optical discs in exchange for the return of the custom thumb drive and a signed agreement resolving this matter
If you need additional information please do not hesitate to call meThank you
Respectfully Submitted
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
John Brewer Photography had a minute window after the ceremony that they did not use It was on the schedule we sent them and the schedule the attorney sent us We asked them multiple time if they needed to take more photos The statement that time was not allowed is a bold face lie Furthermore, JBP did not off dollar refund, they offered dollars and required us to sign a confidentiality agreement It was not a refund, it was a settlement proposition to shut us up The attorney they use will leave out facts He doesn't answer questions fully, or even at all most of the time At this time, we are willing to accept the DVD that is in the contract Any "settlement" with a confidentiality agreement will also include a 100% refund or will be dead on arrival We are missing pieced of the contract and pieces of our memories that they were paid to capture We will not sign any document, nor "exchange" anything until we have received, inspected, and approved the DVD They claim it was a USB stick because the images wouldn't fit on a DVD I pose two questions that will completely disprove this statement
Q) What is the capacity of the images that were put on the USB stick?
A) Just over GB
Q) What is the capacity of a DVD
A) Just over GB
Some simple math will show that what was on the flash drive will fit on a DVD And, since what we received would have fit on a DVD, and they claimed the DVD wouldn't hold what they wanted to put on it We must not have receive 100% of what they were going to put on the DVD I have a message from them stating it would have taken multiple DVD's We are more than welcome to accept the multiple DVD's at this time They have also claimed it's a "better technology" I've tried to put my USB stick in my DVD player but it won't fit So I'm unable to use the slide show option on my DVD player to play the Videos for my family? As for better technology, if someone were to spend 60K on a corvette but received a Mini-van because it held more people, would it be better technology? It's different technology, it's better for somethings, and worse for others We purchased a specific technology, and didn't receive that technology We are asking to receive what we purchased
Regards,
*** ***
We are in possession of the High Resolution DVD of Wedding Images You were provided a Settlement and Release by attorney *** *** I have attached an updated copy of the settlement and release for your review My client has advised that the offer of $and the High Resolution DVD in the exchange for the thumb drive and the executed Settlement and Release remains open
Please advise at your earliest convenience Thank you
Respectfully submitted,
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
There is no attachment I'm rejecting it without knowing what is in the "new settlement" If the settlement document even mentions anything about non-diclosure it will not be signed Please do not waste our time with that What you sent *** had a non-disclosure agreement (NDA) Terms that must be included with anything that has an NDA are as follows:
If *** *** wants a non-disclosure, they will post the contents of their email expressing regret, siting the contract and offering money to shut us up to their website and will stay at the top of their website on the front page, it will remain for days If it is removed before that time is up, they will owe us a 100% refund and the NDA will be terminated Then and only then will they get a non-disclosure
Back to the matter of the DVD Our address is *** *** *** *** ** *** That is where the DVD can be mailed As far as legal agreements with *** ***, we already have a legal agreement with them stating we will be receiving a DVD We would just like to apply that one if that's okay with Revdex.com (Revdex.com) If the Revdex.com thinks that we need a new legal agreement when we already have one stating we will receive a High Resolution DVD, they are more than welcome to let me know that Until that point, lets forget about a new legal agreement It's a waste of everyones time If the first one isn't good enough, then what makes you think we will believe what's in the second one?
So unless *** *** wants to draft up an NDA with the above terms, I see no need for any legal agreements to be signed until the previous ones are full filled Though I do have one more question, why is *** *** refusing to fulfill the original contract?
I do ask that all sentences with "?" at the end be answered, as those are actually questions In the past you have had a real hard time understanding that
Regards,
*** ***