This customer was building a new home on their own property in a rural area They ordered the door from us in February and the door was ordered There is a certain time during construction that a beautiful, Mahogany front door can be installed so that it does not get ruined while the home is being finished The house was not ready for the door to be put in until May The home was located in an area outside our usual working area The area around the home was a construction zone and extremely muddy due to all the rain we have had this year The job was estimated as a one day job due to the travel time involved The door was delivered and then installed The holes were not cut for the door hardware because the customer did not have the hardware available to measure so we could cut and install The door was fit to the opening and the exterior trim was installed to perfection The customer was asked to inspect the door and approve the work that had been done, which they did The job could not be completed because the sheetrock had not been installed in the interior to complete the trimworkThe crew even waited for an hour and a half for the sheetrock team to show up to possibly finish the workThe job would have been completed that day if the sheetrock had been thereIt is not Triple R Doors & Windows' fault that the customer was not ready for the complete installation So, the door had to be removed and carried out and stored in a warehouse on the property and we had to install a piece of plywood over the opening until the sheetrock could be finished The customer was told that we would be back out to complete the work once the sheetrock was finished, but later asked for an additional cost to cover the additional day and the travel expenses due to their contractors' delay The customer did continually ask for pictures of the door and repeated, repeated requests that the door be installed way before it was time for it to be done Triple R Doors & Windows installs hundreds of doors and has a 99% approval rating from customers Our quality and workmanship are excellent We give a good product and excellent workmanship for a minimal price Our prices are such that we cannot do extra, unexpected work without additional cost because our margins are so low already We regret that these customers cannot appreciate the discount they got on their beautiful new door and refuse to pay just a little additional money so that we could have finished the workThey would have been very happy with the outcome It is a sad day that because our company cannot provide free labor and travel time due to a customer's untimely situation, we have to suffer slanderous remarks on a public forum for itRespectfully,Jack R***, Triple R Doors & Windows
This complaint is based on a misunderstanding between Triple R Doors & Windows and the customer We were unaware that the customer wanted to obtain a WPI-certificate at the time of the sale We became aware of it after the windows were purchased and installed, when the customer started asking about an inspector The windows they purchased were windstorm approved for Harris County, but not for Brazoria County, where impact DP-rated windows are required to obtain a windstorm certificate and receive an insurance discount for sameThe customer did not specify they needed impact windows and in fact, stated they they didn't want that because of the costThey had already had a complete presentation from [redacted] and they determined the cost was too highTherefore, under the assumption that they wanted "standard" windows, the windows were ordered and installed as "standard" windows We were then called back because the windows did not, of course, pass the windstorm inspection It is customary for homeowners to contact their insurance company before they purchase windows to determine the type of windows they need to order for certification and set up the inspection for after the windows are installed This customer did not do that and therefore, the windows did not passThey became angry and wanted to blame us for their mishandling of the situation So, in an attempt to help them, we returned to the screw pattern on the windows to attempt to pass the inspection The windows failed once again We feel the customer, in an effort to save money, tried to go around the system by purchasing cheaper windows and then attempted to get their insurance discount after-the-fact If we had been aware that impact windows were desired, we would have ordered and installed impact windows to accommodate the windstorm certificate, as we have done many times before with other customers It was not our intention to mislead them or rip them off in any wayWe would have been happy to sell them the correct windows had we known Customers in Brazoria County may purchase any type of windows they wish We have since learned that the customer has obtained their WPI-certificate with the same windows we installed for them
This customer was building a new home on their own property in a rural area They ordered the door from us in February and the door was ordered There is a certain time during construction that a beautiful, Mahogany front door can be installed so that it does not get ruined while the home is being finished The house was not ready for the door to be put in until May The home was located in an area outside our usual working area The area around the home was a construction zone and extremely muddy due to all the rain we have had this year The job was estimated as a one day job due to the travel time involved The door was delivered and then installed The holes were not cut for the door hardware because the customer did not have the hardware available to measure so we could cut and install The door was fit to the opening and the exterior trim was installed to perfection The customer was asked to inspect the door and approve the work that had been done, which they did The job could not be completed because the sheetrock had not been installed in the interior to complete the trimworkThe crew even waited for an hour and a half for the sheetrock team to show up to possibly finish the workThe job would have been completed that day if the sheetrock had been thereIt is not Triple R Doors & Windows' fault that the customer was not ready for the complete installation So, the door had to be removed and carried out and stored in a warehouse on the property and we had to install a piece of plywood over the opening until the sheetrock could be finished The customer was told that we would be back out to complete the work once the sheetrock was finished, but later asked for an additional cost to cover the additional day and the travel expenses due to their contractors' delay The customer did continually ask for pictures of the door and repeated, repeated requests that the door be installed way before it was time for it to be done Triple R Doors & Windows installs hundreds of doors and has a 99% approval rating from customers Our quality and workmanship are excellent We give a good product and excellent workmanship for a minimal price Our prices are such that we cannot do extra, unexpected work without additional cost because our margins are so low already We regret that these customers cannot appreciate the discount they got on their beautiful new door and refuse to pay just a little additional money so that we could have finished the workThey would have been very happy with the outcome It is a sad day that because our company cannot provide free labor and travel time due to a customer's untimely situation, we have to suffer slanderous remarks on a public forum for itRespectfully,Jack R***, Triple R Doors & Windows
This complaint is based on a misunderstanding between Triple R Doors & Windows and the customer We were unaware that the customer wanted to obtain a WPI-certificate at the time of the sale We became aware of it after the windows were purchased and installed, when the customer started asking about an inspector The windows they purchased were windstorm approved for Harris County, but not for Brazoria County, where impact DP-rated windows are required to obtain a windstorm certificate and receive an insurance discount for sameThe customer did not specify they needed impact windows and in fact, stated they they didn't want that because of the costThey had already had a complete presentation from [redacted] and they determined the cost was too highTherefore, under the assumption that they wanted "standard" windows, the windows were ordered and installed as "standard" windows We were then called back because the windows did not, of course, pass the windstorm inspection It is customary for homeowners to contact their insurance company before they purchase windows to determine the type of windows they need to order for certification and set up the inspection for after the windows are installed This customer did not do that and therefore, the windows did not passThey became angry and wanted to blame us for their mishandling of the situation So, in an attempt to help them, we returned to the screw pattern on the windows to attempt to pass the inspection The windows failed once again We feel the customer, in an effort to save money, tried to go around the system by purchasing cheaper windows and then attempted to get their insurance discount after-the-fact If we had been aware that impact windows were desired, we would have ordered and installed impact windows to accommodate the windstorm certificate, as we have done many times before with other customers It was not our intention to mislead them or rip them off in any wayWe would have been happy to sell them the correct windows had we known Customers in Brazoria County may purchase any type of windows they wish We have since learned that the customer has obtained their WPI-certificate with the same windows we installed for them