Business Response to a Complaint Complaint ID#: [redacted] Company Name: Brummett Pools Inc Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Mrs [redacted] sent us a letter stating that she had an issue with her retaining wall that we installed in We had done a repair to that wall without charging her for it in The wall was not under warranty at that time but Mr Brummett performed the repair at no charge to satisfy the customerThe contract that was signed by Mrs [redacted] clearly states that there is only a one year warranty on workmanshipAfter receiving her letter stating that she was going to hire someone to repair the wall and send us the bill, our attorney responded with a letter stating again that the wall was not under warranty and that we would not be paying someone else to do any work on the wall for them Sent on: 7/1/12:14:PM
Response:When our technician went to service Mr [redacted] s pump the cover was not on the pool and when the valve on the filter was turned to backwash sand came out at that timeIf the cover had been on the pool then the return lines and skimmer would have been plugged therefore no water could get through the line to the pumpNeither Brummett Pools or any of our service techs ever took his filter apart and glued it nor did we vacuum anything through his filtration systemWhen we closed his pool after [redacted] poured the concrete, we vacuumed the pool through a separate pump that discharged the water & debris into the yard, not through the systemIt is possible that from and that the lateral simply broke, they are only plastic and don't last foreverBy no means is Brummett Pools responsible for Mr [redacted] s pump, filter, chlorinator and heaterAs in the first response, it is possible that the company or person that opened and closed the pool or serviced the equipment prior to Brummett Pools doing service could have glued the lateral assembly and damaged the lateral causing the damage to his entire system
Response:Mr [redacted] contacted us about removing and replacing his concrete in 2015, we referred him to [redacted] but Mr [redacted] does not work for us and cannot say what we will do to a swimming pool after he pours concreteWhen we winterized Mr [redacted] s pool in the fall of we did not take his sand filter apart and glue the manifold inside nor had we ever taken his sand filter apartI am not sure how long Mr [redacted] has had his pool but he apparently has had other pool companies service it prior to him calling us, we did not take his filter apart and glue anythingWe winterized the lines, the pool equipment and put his cover on just like we do every pool we closeWhen Mr [redacted] opened his pool in the Spring he vacuumed all the debris through his pump into his filter causing a lateral in the bottom of the filter to break which lead to the sand caked in the heater and pipingWhen we open a pool we vacuum all the debris to waste so it doesn't go into the customers pump & filterMr [redacted] s issues were either caused by the age of the filter (laterals do break over time) or what he vacuumed up in the Spring, not from our company closing the pool
Business Response to a Complaint Complaint ID#: [redacted] Company Name: Brummett Pools Inc Company Contact: [redacted] Company Phone: [redacted] Company Email: [redacted] Person Who Sent the Complaint: [redacted] Staff Member: Response: Mrs [redacted] sent us a letter stating that she had an issue with her retaining wall that we installed in We had done a repair to that wall without charging her for it in The wall was not under warranty at that time but Mr Brummett performed the repair at no charge to satisfy the customerThe contract that was signed by Mrs [redacted] clearly states that there is only a one year warranty on workmanshipAfter receiving her letter stating that she was going to hire someone to repair the wall and send us the bill, our attorney responded with a letter stating again that the wall was not under warranty and that we would not be paying someone else to do any work on the wall for them Sent on: 7/1/12:14:PM
Response:When our technician went to service Mr [redacted] s pump the cover was not on the pool and when the valve on the filter was turned to backwash sand came out at that timeIf the cover had been on the pool then the return lines and skimmer would have been plugged therefore no water could get through the line to the pumpNeither Brummett Pools or any of our service techs ever took his filter apart and glued it nor did we vacuum anything through his filtration systemWhen we closed his pool after [redacted] poured the concrete, we vacuumed the pool through a separate pump that discharged the water & debris into the yard, not through the systemIt is possible that from and that the lateral simply broke, they are only plastic and don't last foreverBy no means is Brummett Pools responsible for Mr [redacted] s pump, filter, chlorinator and heaterAs in the first response, it is possible that the company or person that opened and closed the pool or serviced the equipment prior to Brummett Pools doing service could have glued the lateral assembly and damaged the lateral causing the damage to his entire system
Response:Mr [redacted] contacted us about removing and replacing his concrete in 2015, we referred him to [redacted] but Mr [redacted] does not work for us and cannot say what we will do to a swimming pool after he pours concreteWhen we winterized Mr [redacted] s pool in the fall of we did not take his sand filter apart and glue the manifold inside nor had we ever taken his sand filter apartI am not sure how long Mr [redacted] has had his pool but he apparently has had other pool companies service it prior to him calling us, we did not take his filter apart and glue anythingWe winterized the lines, the pool equipment and put his cover on just like we do every pool we closeWhen Mr [redacted] opened his pool in the Spring he vacuumed all the debris through his pump into his filter causing a lateral in the bottom of the filter to break which lead to the sand caked in the heater and pipingWhen we open a pool we vacuum all the debris to waste so it doesn't go into the customers pump & filterMr [redacted] s issues were either caused by the age of the filter (laterals do break over time) or what he vacuumed up in the Spring, not from our company closing the pool