Brunel's Photography

Over the past two weeks, our office has communicated with *** *** regarding her concerns and I am pleased that a mutually agreeable settlement has been arranged *** *** has agreed to repay a portion of the benefits she received and Five Star has agreed to write off the
balance of her account upon receipt We thank the Revdex.com for its assistance in resolving this concern. Thank you for your assistance, *** I never received a “third notice” as I expected Because this customer was very hard to reach, I tried to keep you updated on our progress and I just want to be sure that our rating will not be negatively impacted by the amount of time it took for us to reach and resolve this customer’s concern Could you please confirm this is correct? Many thanks,Bruce Bruce H***Five Star Home Foods, Inc.Vice President - Finance

I spoke to *** *** on 12/15/15. We discussed his concerns and came to a mutually agreeable settlement of his account. *** *** confirmed that he was very satisfied with the resolution

On 1/28/16, *** *** returned my call and we came to a mutually agreed resolution to his concernsI shared that we want him to be 100% satisfied and hope that he will allow us to serve his family for many years