Five Star takes great pride in providing excellent service. Most of our new customers are directly referred to us by our existing customers; they refer us to their friends, family, neighbors, etc. When we call a referral, we introduce our service and offer a free sample package so...
they can taste the all natural quality difference of our meats. If there is interest, we coordinate delivery of their free sample package. If there is no interested, we don't continue calling. We take great pride in our company and appreciate our valued customer referrals, and last thing we'd want to do is to irritate a potential customer or our existing customer who gave the referrals. Furthermore, there is absolutely no reason for us to continue calling anyone who doesn't want to be called and for this reason, we also maintain an internal Do Not Call List. I've added Mr. [redacted]'s number to our internal DNC list so he is not called again in the future. We are a very customer focused organization and I only wish Mr. [redacted] would have called us directly and made his request. We could have resolved his request easily and promptly as there was no need whatsover to file this complaint.
On 5/23/16, I spoke to Mrs. [redacted] and agreed to cancel her Full Service Protection Plan account so long as she continued payments on a separate purchase for cutlery. She agreed and this has been done for Mrs. [redacted].I apologize to Mrs. [redacted] that her concerns were not addressed...
earlier. I had last talked with her on 4/28/16. She advised that she would speak with her husband and contact me back. Unfortunately, I did not hear back until this complaint was filed. Nonetheless, I am pleased that this matter has been resolved for Mrs. [redacted].
Over the past two weeks, our office has communicated with [redacted] regarding her concerns and I am pleased that a mutually agreeable settlement has been arranged. [redacted] has agreed to repay a portion of the benefits she received and Five Star has agreed to write off the...
balance of her account upon receipt. We thank the Revdex.com for its assistance in resolving this concern. Thank you for your assistance, [redacted]. I never received a “third notice” as I expected. Because this customer was very hard to reach, I tried to keep you updated on our progress and I just want to be sure that our rating will not be negatively impacted by the amount of time it took for us to reach and resolve this customer’s concern. Could you please confirm this is correct? Many thanks,Bruce Bruce H[redacted]Five Star Home Foods, Inc.Vice President - Finance
I spoke to [redacted] on 12/15/15. We discussed his concerns and came to a mutually agreeable settlement of his account. [redacted] confirmed that he was very satisfied with the resolution.
On 1/28/16, [redacted] returned my call and we came to a mutually agreed resolution to his concerns. I shared that we want him to be 100% satisfied and hope that he will allow us to serve his family for many years.
I have had several productive telephone conversations with both Mr. and Mrs. [redacted] since receiving their complaint. We discussed options to address their concerns and we had hoped to have this matter resolved by today. However, Mr. [redacted] called me this evening to...
advise that his grandmother was extremely ill and he would understandably need to give his family his full attention over the next few days. He promised to get back to me as soon as possible (hopefully by 12/9/16) so that we could finalize the best way to address their concerns going forward.
Status update. I have talked with [redacted] a number of times, the latest on 9/25, since receiving her complaint. I have offered to settle her account under the following terms. If she agreed to repay $201.68 representing just half of the $403.35 discount she received as a...
benefit of her Full Service Protection Plan purchase, Five Star would agree to cancel all remaining payments on her account with neither party having any further obligation to the other. She asked for a few days to discuss this settlement with her husband. I am now waiting to hear from her.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I spoke to the Customer Service manager he was very polite & he apologized for their lack of response to the my calls. He also apologized for the misunderstanding as to my knowledge of the commitment required for the warranty for the freezer. I am now out of contract & he said I will no longer have fees taken out of my account for this. All is fixed and well now.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Five Star takes great pride in providing excellent service. Most of our new customers are directly referred to us by our existing customers; they refer us to their friends, family, neighbors, etc. When we call a referral, we introduce our service and offer a free sample package so...
they can taste the all natural quality difference of our meats. If there is interest, we coordinate delivery of their free sample package. If there is no interested, we don't continue calling. We take great pride in our company and appreciate our valued customer referrals, and last thing we'd want to do is to irritate a potential customer or our existing customer who gave the referrals. Furthermore, there is absolutely no reason for us to continue calling anyone who doesn't want to be called and for this reason, we also maintain an internal Do Not Call List. I've added Mr. [redacted]'s number to our internal DNC list so he is not called again in the future. We are a very customer focused organization and I only wish Mr. [redacted] would have called us directly and made his request. We could have resolved his request easily and promptly as there was no need whatsover to file this complaint.
On 5/23/16, I spoke to Mrs. [redacted] and agreed to cancel her Full Service Protection Plan account so long as she continued payments on a separate purchase for cutlery. She agreed and this has been done for Mrs. [redacted].I apologize to Mrs. [redacted] that her concerns were not addressed...
earlier. I had last talked with her on 4/28/16. She advised that she would speak with her husband and contact me back. Unfortunately, I did not hear back until this complaint was filed. Nonetheless, I am pleased that this matter has been resolved for Mrs. [redacted].
Over the past two weeks, our office has communicated with [redacted] regarding her concerns and I am pleased that a mutually agreeable settlement has been arranged. [redacted] has agreed to repay a portion of the benefits she received and Five Star has agreed to write off the...
balance of her account upon receipt. We thank the Revdex.com for its assistance in resolving this concern. Thank you for your assistance, [redacted]. I never received a “third notice” as I expected. Because this customer was very hard to reach, I tried to keep you updated on our progress and I just want to be sure that our rating will not be negatively impacted by the amount of time it took for us to reach and resolve this customer’s concern. Could you please confirm this is correct? Many thanks,Bruce Bruce H[redacted]Five Star Home Foods, Inc.Vice President - Finance
I spoke to [redacted] on 12/15/15. We discussed his concerns and came to a mutually agreeable settlement of his account. [redacted] confirmed that he was very satisfied with the resolution.
On 1/28/16, [redacted] returned my call and we came to a mutually agreed resolution to his concerns. I shared that we want him to be 100% satisfied and hope that he will allow us to serve his family for many years.
I have had several productive telephone conversations with both Mr. and Mrs. [redacted] since receiving their complaint. We discussed options to address their concerns and we had hoped to have this matter resolved by today. However, Mr. [redacted] called me this evening to...
advise that his grandmother was extremely ill and he would understandably need to give his family his full attention over the next few days. He promised to get back to me as soon as possible (hopefully by 12/9/16) so that we could finalize the best way to address their concerns going forward.
Status update. I have talked with [redacted] a number of times, the latest on 9/25, since receiving her complaint. I have offered to settle her account under the following terms. If she agreed to repay $201.68 representing just half of the $403.35 discount she received as a...
benefit of her Full Service Protection Plan purchase, Five Star would agree to cancel all remaining payments on her account with neither party having any further obligation to the other. She asked for a few days to discuss this settlement with her husband. I am now waiting to hear from her.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is...
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I spoke to the Customer Service manager he was very polite & he apologized for their lack of response to the my calls. He also apologized for the misunderstanding as to my knowledge of the commitment required for the warranty for the freezer. I am now out of contract & he said I will no longer have fees taken out of my account for this. All is fixed and well now.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]