Bruner Plumbing and Heating

Thank you for your valuable feedback We are still researching the issue It appears that the original trip was booked through Go Airport Shuttle and later changed during a conversation between the client and Delaware Express Shuttle Afterwards, for some unknown reason the reservation reverted back losing the changes We have a ticket into GO Airport Shuttle and we are still waiting for answers Today, we escalated our request to their customer service manager for resolution In the meantime, our manager has extended a free trip in December.We look forward to an amicable resolution Thank you for your patience while we continue to research the reservation details with the national reservation centerBest regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [redacted] Based on the disgraceful treatment I've thus far received from'managenent', I'm not comfortable taking anything on faith with this companyWhen I have received a refund for the services never rendered I will be satisfiedThe one and only conversation I had with the management in looking for resolution was very nasty - I was blamed for the incidentAnd since then there has been zero follow up until I contacted the Revdex.com Regards, [redacted]

Once GO National (company that the customer actually booked the ride with) responded, *** ***, (Operations Manager Delaware Express) spoke with the customer. The customer accepted the proposed resolution (full refund by GO Airport Shuttle and a complimentary ride provided by Delaware Express Shuttle. Please note that these are two separate companies which probably added to some of the confusion and delayed response.Further details below:On Oct 27th Mr*** contracted with GO Airport Shuttle, Inc. (GO) for roundtrip service to/from Philadelphia International Airport GO referred the trip to Delaware Express (DES). The trip to the airport was fulfilled without incident. On Nov 3rd Mr*** contacted Delaware Express about changing pickup to BWI from PHL, the change also involved a pitime change. Unfortunately, later that day the GO computer network automatically reset the pitime to the original schedule, with no human involvement. The dispatcher on duty was unaware of this activity and dispatched a vehicle at the original time, which was then marked as a “no show.” Mr*** showed up the time he had confirmed with DES (but had been overwritten in the system) and no one was there. DES has met with GO about this computer issue and they are taken measure to prevent a repeat of this type incident. Further we extended our sincere regrets to Mr*** and offered him a complimentary future trip. GO, who had been the company to charge his credit card, has agreed to full refund his fare. *** ***
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[redacted] Based on the disgraceful treatment I've thus far received from'managenent', I'm not comfortable taking anything on faith with this company. When I have received a refund for the services never rendered I will be satisfied. The one and only conversation I had with the management in looking for resolution was very nasty - I was blamed for the incident. And since then there has been zero follow up until I contacted the Revdex.com. 
Regards,
[redacted]

Thank you for your valuable feedback.  We are still researching the issue.  It appears that the original trip was booked through Go Airport Shuttle and later changed during a conversation between the client and Delaware Express Shuttle.  Afterwards, for some unknown reason the...

reservation reverted back losing the changes.  We have a ticket into GO Airport Shuttle and we are still waiting for answers.  Today, we escalated our request to their customer service manager for resolution.  In the meantime, our manager has extended a free trip in December.We look forward to an amicable resolution.  Thank you for your patience while we continue to research the reservation details with the national reservation center. Best regards, [redacted]