Knowledgeable and professional, they took time to answer all my questions and concerns They were informative, and explained the entire process They have been keeping my old unit running for a few extra years, which was no small feat, and never pushed a sale The old unit lived longer than it should of, but it was time for a new one Staff are all nice, phone always answered when it rings and service prompt Superstition cooling also listened to my concerns about less airflow to the master bedroom and came up with a simple and cost-effective solution Pricing was better than competitors for install and service was higher Not sure what more I could expect from a company Good people and they know what they are doing I hope your AZ summer will be as cool and refreshing indoors as mine will be
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
There are several apartments advertised online. Each advertisement shows pictures of the condo that is for rent. Each pictured condo was different. All of them were for UNDER $1200. There was not just ONE ad for ONE apartment. The gentleman I spoke to also did not explain any of the things he listed in his response. The only thing he said was "that one is not longer available, the one we have is $1400" If they accepted a lease agreement for ONE of the several advertised condos, what happened to the other 3-they had listed? The advertisements are still listed online for the prices below $even today
Wonderful service and fair pricing in an emergency with our air conditioning unit Kraig was absolutely the best repairman we could have asked for! Thank you for cooling us down so quickly!
Knowledgeable and professional, they took time to answer all my questions and concerns They were informative, and explained the entire process They have been keeping my old unit running for a few extra years, which was no small feat, and never pushed a sale The old unit lived longer than it should of, but it was time for a new one Staff are all nice, phone always answered when it rings and service prompt
Superstition cooling also listened to my concerns about less airflow to the master bedroom and came up with a simple and cost-effective solution Pricing was better than competitors for install and service was higher Not sure what more I could expect from a company Good people and they know what they are doing
I hope your AZ summer will be as cool and refreshing indoors as mine will be
I received your second letter due to my response not resolving her complaintShe needs to provide me with more information on what units she sees advertisedHere are our current listings on our website:
***
We manage multiple complexes in Madison and MiddletonShe was looking at Harbor House Condominiums, as I recall, in which we had units for $1,100, $1,050.00, $1,200.00, but those have all been leasedWe have one available now for $1,that was just reduced from $1,There are no advertisements, at Harbor House, that are listed through our office under $1,There are other owners in the complex that don’t use us as their management companyThe owners, since these are condos, are allowed to use any management company they choose and even some prefer to self-manage their unitsThere certainly could be condos for rent at Harbor House less than $1,200.00, but not through usAll prices are determined by the owner and if not by the owner then by current market valueTherefore we have a wide range of list prices for rentals even at each complexThere is not much more I can explain about thisWe advertise through a few different websites and are they are updated as quickly as possibleIf she’s referring to a different property, then we have some available in her range that she can contact me with questions onIf she has any other issues regarding something she feels is unfair, please have you contact me directlyI have not met her and do not recall any conversations I have had with this woman, but would be happy to discuss other options we have available at other properties, as long as they are still available.
Sincerely,
*** ***
Sales Associate-Property Manager
Bruner Realty & Management, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The following ads are currently on craigslist. All offer different pictures of different rental units. None of which state a $1400\month rent. The rental units are advertised between $and $***
***
***
***
WOW KRAIG YOU WERE AWESOME YOU CAN AT THE FIRST OF THE HOUR WINDOW OF THE APPOINTMENT THAT I HAD CALLED IN WHEN YOU FIRST OPENED I AM GIVING YOU A POSITIVE EXPERIENCE YOUR PRICING WAS VERY REASONABLE I WANT YOU TO SERVICE MY A/C WHEN IT IS SPRING TIME VERY PERSONABLE, WELL EDUCATED AND EXPERIENCE THANKS FOR THE PENS AND MAGNET CARD GOD BLESS YOU
I received you letter regarding a complaint you received from [redacted] regarding advertising on rental units. She is correct when saying we had units for...
$1,200.00, but that unit had an approved application in which we were signing a lease on it. I didn’t take down the ad until the lease was sign in case it were to fall through. I explained this to Faith and also explained that we manage around 100 condominium units in which the owners of the individual units determine price with our recommendation and not every unit in our condo complex is rented for the same amount. Not every unit is the same as well. Some have laminate flooring throughout, some have carpet, some have stainless steel appliances, 1 or 2 underground parking stalls, 1 or 2 bedrooms, etc.. One so happened to be $1,200 and the other was $1,400 both owned by different condo owners. The $1,200 was no longer available as mentioned above, so I told her that we have the $1,400 one available. We, in no way, try to false advertise rentals and we update advertisements as soon as possible through our small company that has been in business over 25 years. Thank you for reviewing this email and this concern. Please let me know if you need anything else from me.
Sincerely,
[redacted]
Sales Associate-Property Manager
Bruner Realty & Management, Inc.
Knowledgeable and professional, they took time to answer all my questions and concerns They were informative, and explained the entire process They have been keeping my old unit running for a few extra years, which was no small feat, and never pushed a sale The old unit lived longer than it should of, but it was time for a new one Staff are all nice, phone always answered when it rings and service prompt Superstition cooling also listened to my concerns about less airflow to the master bedroom and came up with a simple and cost-effective solution Pricing was better than competitors for install and service was higher Not sure what more I could expect from a company Good people and they know what they are doing I hope your AZ summer will be as cool and refreshing indoors as mine will be
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
There are several apartments advertised online. Each advertisement shows pictures of the condo that is for rent. Each pictured condo was different. All of them were for UNDER $1200. There was not just ONE ad for ONE apartment. The gentleman I spoke to also did not explain any of the things he listed in his response. The only thing he said was "that one is not longer available, the one we have is $1400" If they accepted a lease agreement for ONE of the several advertised condos, what happened to the other 3-they had listed? The advertisements are still listed online for the prices below $even today
Wonderful service and fair pricing in an emergency with our air conditioning unit Kraig was absolutely the best repairman we could have asked for! Thank you for cooling us down so quickly!
Very pleased with the service Kraig gave us System is working good again! And he come at the precise appointment time! :)
Knowledgeable and professional, they took time to answer all my questions and concerns They were informative, and explained the entire process They have been keeping my old unit running for a few extra years, which was no small feat, and never pushed a sale The old unit lived longer than it should of, but it was time for a new one Staff are all nice, phone always answered when it rings and service prompt
Superstition cooling also listened to my concerns about less airflow to the master bedroom and came up with a simple and cost-effective solution Pricing was better than competitors for install and service was higher Not sure what more I could expect from a company Good people and they know what they are doing
I hope your AZ summer will be as cool and refreshing indoors as mine will be
I received your second letter due to my response not resolving her complaintShe needs to provide me with more information on what units she sees advertisedHere are our current listings on our website:
***
We manage multiple complexes in Madison and MiddletonShe was looking at Harbor House Condominiums, as I recall, in which we had units for $1,100, $1,050.00, $1,200.00, but those have all been leasedWe have one available now for $1,that was just reduced from $1,There are no advertisements, at Harbor House, that are listed through our office under $1,There are other owners in the complex that don’t use us as their management companyThe owners, since these are condos, are allowed to use any management company they choose and even some prefer to self-manage their unitsThere certainly could be condos for rent at Harbor House less than $1,200.00, but not through usAll prices are determined by the owner and if not by the owner then by current market valueTherefore we have a wide range of list prices for rentals even at each complexThere is not much more I can explain about thisWe advertise through a few different websites and are they are updated as quickly as possibleIf she’s referring to a different property, then we have some available in her range that she can contact me with questions onIf she has any other issues regarding something she feels is unfair, please have you contact me directlyI have not met her and do not recall any conversations I have had with this woman, but would be happy to discuss other options we have available at other properties, as long as they are still available.
Sincerely,
*** ***
Sales Associate-Property Manager
Bruner Realty & Management, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
The following ads are currently on craigslist. All offer different pictures of different rental units. None of which state a $1400\month rent. The rental units are advertised between $and $***
***
***
***
WOW KRAIG YOU WERE AWESOME YOU CAN AT THE FIRST OF THE HOUR WINDOW OF THE APPOINTMENT THAT I HAD CALLED IN WHEN YOU FIRST OPENED I AM GIVING YOU A POSITIVE EXPERIENCE YOUR PRICING WAS VERY REASONABLE I WANT YOU TO SERVICE MY A/C WHEN IT IS SPRING TIME VERY PERSONABLE, WELL EDUCATED AND EXPERIENCE THANKS FOR THE PENS AND MAGNET CARD GOD BLESS YOU
I received you letter regarding a complaint you received from [redacted] regarding advertising on rental units. She is correct when saying we had units for...
$1,200.00, but that unit had an approved application in which we were signing a lease on it. I didn’t take down the ad until the lease was sign in case it were to fall through. I explained this to Faith and also explained that we manage around 100 condominium units in which the owners of the individual units determine price with our recommendation and not every unit in our condo complex is rented for the same amount. Not every unit is the same as well. Some have laminate flooring throughout, some have carpet, some have stainless steel appliances, 1 or 2 underground parking stalls, 1 or 2 bedrooms, etc.. One so happened to be $1,200 and the other was $1,400 both owned by different condo owners. The $1,200 was no longer available as mentioned above, so I told her that we have the $1,400 one available. We, in no way, try to false advertise rentals and we update advertisements as soon as possible through our small company that has been in business over 25 years. Thank you for reviewing this email and this concern. Please let me know if you need anything else from me.
Sincerely,
[redacted]
Sales Associate-Property Manager
Bruner Realty & Management, Inc.