Brunette Marketing

Anyone that gets set with us has their DOMAIN, URL and hosting for a minimum of daysAnd they are assigned a direct InstructorAnd they can call in and speak to any of our Instructors almost hours a day nowBut for sure as listed in the http://roryricord.com/contactus I do not see who this is or I would call them directly They didn't list their assigned domainnor did they list the name of their assigned MentorMakes it hard for me to know who to helpOut office number is 877-310-

Complaint: ***
I am rejecting this response because:I have open disputes at PayPalThey told me they will refund me and ask me to cancel. what if I not cancel the dispute, the PayPal should refund me on my favor. I need my money back.I don’t want to work with them.one if the mentor said she will give me refund if I cancel the charge back That is all lies
Sincerely,
*** ***

*** and ***, I have located your Hosting Account with usYou did not Cancel it until the 3/13/date as noted by PayPalThis is a hosting agreement that runs every daysYou can cancel it at anytime, however for the pricing and discounts it runs in day cyclesTERMS that you
Enrolled Under Spell this out Completely:After your initial days, your web hosting will continue on a monthly subscription, to be billed every days for $28.95. This includes all hosting with supported Site Programming, and approved and provided Plug-Ins Ongoing Hosting is Month-To-Month No partial refunds available, and no term-agreement Payments will show as Staggs Loan Processing, Inc.I have however seen to a full refund of your $and have verified that you will no longer be billed for any of our servicesWe openly will continue your membership (with is for the life of our company) and you are welcome back at anytimeThis refund is not as outlined in the Agreement, and we are sorry that you felt a Revdex.com Complaint was an option to go against the very agreement that allows us to service at the lowest costs we couldWe honor our Terms, and I am allowing this exception in hopes that when you are ready to take advantage of what we offer our students that you will come back.So sorry for your cancellation, and while Donna is amazing, she gave your proper information based upon the policies of the Company, and you unfortunately didn't complete the training and necessary steps to have this working for youWhen you are ready to give it a solid go - we will be here to support you. Thank you.Tanya and Rory

*** has had full access to the training and details of our program He has been unavailable to the assigned Mentor (that is working for no additional fees) to support *** We are and have been attempting to follow up and to guide him on what he needs to do.He has gone past his days
money back guarantee and has been attempted contact from our offices several times.We are working to get with him, to close out the account or to get him on the path of success should he follow it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your service, I can't tell you how much it means to me to have an organization that speaks for the consumerYou guys rock!
Sincerely,
*** ***

Customer could not be refunded as they had notified their bank prior to request It resulted in a Chargeback We have followed through with the Chargeback details with the Bank There is absolutely no record of a refund request, to which we do honor 100%.We have the utmost care in
handling our clients, and do not ever want chargebacks They are protected through their Credit Card - but we honor any request There is nothing more to handle this with, refund and processes will be according to the bank and policy

We are unable to refund because of the terms, and because the client did not honor the agreement as offered by our support rep. Now we have offered a way to move forward. The dispute is over with PayPal. We had full contract as to the services. We fully explain and in LARGE FONT cover that we have incurred hard costs with the Domain Fee, and the Hosting Costs and that the activation is NON - REFUNDABLE.We have offered above and beyond to work with this client... and at the end of the day, they want to have it work, or they are cancelling out and quitting on themselves. We offer this program at a low cost, and therefore do not offer Refunds. When a Client attempts to charge it back, and further costs are created for us. We are at a larger loss. Refunding was offered when they first put in the claim.. and against company policy. The Client refused... and the opportunity for that lapsed. We have done and continue to offer solutions, but the Refund is not possible.We need to stand behind this, and it was more than Fully Disclosed and agreed to on multiple occasions by the client at the time of the order.Further, the client destroyed their site's set up by doing exactly what we instruct in writing and verbally not to do. We continue to offer support and have always carried a 14 hour support day. We have exhausted the process, and will close out the offer to continue with no costs since the client is unhappy with that direction. If this is a bad review on us, then so be it. We have hours of time to help this person, and they have done the opposite of everything. They got in at our lowest costs with out the ability to Refund and yet they attempted a Chargeback.  This is not a Client is Right situation. They need to own up to their decisions, work with us, or evaluate their ability to not follow instructions.

To Whom It May Concern:Attached is proof of the refunds being issued. I assure you she received every single penny back.Further we are a PCI Compliant Ecommerce Business and do not STORE or make Any Client Credit Card available to anyone (even myself). It is securely tokenized within the processing...

Gateway.It has been completely removed from any database we have access too, and is unavailable for removal from the Banking System.  Not sure what else she needs.I am sending the following email, so that she knows it has never been available to our Staff in any way.SUBJECT:  Regarding Revdex.com Complaint #[redacted]Dear [redacted],I apologize for the complete delay in getting back to your complaint. We are working hard to chase anything that fell into the cracks. This is in regards to follow up from your 8/19/2017 Revdex.com Complaint.I can personally assure you (and have it attached in a screenshot) that your Refunds were issued on the day you requested them. I have further validated with our Merchant Processor that they were indeed completed. If for any reason you feel you did not receive the refunds, please email me back so we can get connected to review with the bank.Further on your request for your Credit Card data to be erased, that happens automatically and we never store or make any client's Credit Card details available, even to the owners. We are fully pci Compliant, and process through PCI Compliant Gateways. We process refunds through their process and never have access to your Number.Again, I apologize for the delay, we are now able to address these issues and have an open door should you ever want to see what we are doing with our Students.Sincerely,Rory R[redacted]Brunette Marketing

Complaint: [redacted]
I am rejecting this response because I simply do not understand it.  I never received a refund or chargeback of any kind.  The only response provided to my credit card company was that I never contacted them for a refund which I did (I have the email to prove the refund request).  So, I'm not sure how to proceed with this.
Sincerely,
[redacted]

Anyone that gets set with us has their DOMAIN, URL and hosting for a minimum of 90 days. And they are assigned a direct Instructor. And they can call in and speak to any of our Instructors almost 24 hours a day now. But for sure as listed in the http://roryricord.com/contactus I do not see who this...

is or I would call them directly.  They didn't list their assigned domain... nor did they list the name of their assigned Mentor. Makes it hard for me to know who to help. Out office number is 877-310-5353.