Dear MrH***,
Per our nice phone conversation we have gone
ahead and refunded you those two charges of $to resolve your
concerns. As we discussed, we apologize
that the terms and conditions of our service were confusing to you. We go to great lengths to ensure that
they
are presented multiple times very clearly prior to you submitting your credit
card for payment and also in a follow up reiterated welcome email that we can
see in our system that you had opened.
Regardless, we want to make sure you are satisfied and we have honored
your request. If you have any additional
needs or questions don’t hesitate to contact me back at ###-###-####. Happy holidays,
Tom Adams
Dear V***,
Based on our phone conversation today and the fact that the
representative you spoke to earlier this morning had already refunded the
$charge you received based on a misunderstanding, it is clear that your
issue is resolved. Again, we apologize
for the confusion
regarding our billing terms, as discussed we try to make
those terms as clear as possible in our sign up process to avoid this exact
situation from happening. If you need
any additional assistance don’t hesitate to contact me on my direct line,
###-###-####. Thanks,
T** ***
Dear W*** ***, First off, we apologize for the inconvenience that your complaint with the Revdex.com documentsWe contacted you a left you a message about this situation. We’re saddened that you believe our intentions are anything less than genuine in our pursuit to arm
American families with information and tools to prevent tragedies associated with sex offenders. The conversation of “sex offender” is a very sensitive one, and we agree that the marketing language about sex offenders in your area can be troubling and concerning to see. Please be aware that we do not do any in-house marketing of our products and that we have marketing relationships with affiliate partners who have been given very specific approved, complaint email language to send out. Our marketing partners comply with all Can-Spam compliance laws and are not able to send out emails to people who have not legally opted in to receive them. Our product unfortunately does cost us money to provide the tools and information that we offer to our members. We do not “demand” anything from potential customers, we simply require certain information to provide the benefits that we offer (email address, zip code, and credit card are some of those pieces of information). We also go to great lengths to ensure that our members understand our terms and conditions so that there is absolutely no confusion about what we are offering and how much it costs, we do not want to deal with or cause customer confusion related to our membership termsPlease understand, we hear success stories all day long of people who have used our products to find and stop abuse, or avoid abuse altogether by getting educated about high risk people interacting with their children in their daily lives or online. Although the conversation isn’t fun, unfortunately in today’s world it is now a necessity to be informed and aware so that parents and loved ones can make a difference and stop abuse. We have blacklisted your email from our marketing partners. Please allow up to days for your information to be removed entirely. We are willing to give you free access to our service so that you can get the information you would like. Go to www.kidslivesafe.com and use test@kidslivesafe as your username and ***as your password. If you have any questions regarding how to access the data, don’t hesitate to contact our helpful member support team at ###-###-####. Again, we sincerely apologize if our marketing email has caused any emotional stress for your family, our intentions are exactly the opposite. Please let us know if you experience any other emails after the day period. Thanks for your understanding on this matter, Member Support
Dear J***,
We sincerely apologize for the obvious
misunderstanding that has occurred I
attempted to contact you and left you a voicemail explaining that we have
refunded you all charges except for the $fee. Please be aware that when you signed up for
our service by
putting your credit card in our system, we make our terms and
conditions very clear so that there are no surprises like this. We followed up your membership activation
with a welcome email that reiterates all of our terms and conditions, and that
was emailed to you at ***@gmail.com
on the day that you signed upRegardless, again, we apologize that this caused
you any issues and we will assume that by following your request for full
refunds that this complaint is resolved.
If you have any additional concerns, please don’t hesitate to reach me
at ###-###-####. Thanks,
T** ***
Dear J*** *** Per my voicemail message, we are in receipt of your complaint about emails and we sincerely apologize for any role our company has in this. Our company doesn’t do any email marketing in house, we hire 3rd party publishers to market our offers for us. These publishers
(mailers) are all required to follow email marketing laws which include unsubscribing customers who no longer want to receive emails. We have gone ahead and blacklisted all of the email addresses that you provided us with. Please understand it can take up to business days for a publisher to make sure your email address is removed (scrubbed) from their files. If you receive any emails about our products after this period, please forward me the email at ***@kidslivesafe.com. If you would like to discuss this matter further, please contact me directly at ###-###-####. Thanks for your patience regarding this issue. Sincerely, T** ***
Dear R***, Per our conversation today we have refunded your account the $that you requested. As we explained, we had no idea that you couldn’t access our site because our member support department did not hear from you. After talking with you, we did figure out one issue which
was that the password that you had saved was one digit different from what you had thought. However, the reset password feature which didn’t work for you, was indeed broken so we very much appreciate you alerting us to that issue. Our IT team is in the process of fixing that now. We assume that your issue is resolved based on our discussion but please don’t hesitate to contact me back at ###-###-#### if you have any additional issues. Thanks, Tom
Dear MrR***,
We sincerely apologize for the inconvenience you
are describing in your complaintWe attempted to contact you to explain the
problem but didn’t reach you so we left you a message. Per our voicemail, we had a database issue
that kept your email in one of our partner lists
and that is what created the
problem here. We have ensured as of
today that your email has been removed from all of our marketing partners,
please give this process about business days while they all scrub you from
their lists. Again, we are sorry and appreciate
your patience on this matter as we pride ourselves on being very diligent about
the unsubscribe process. If you have any
other questions or needs don’t hesitate to contact me directly at
###-###-####. Sincerely,
T** ***
Dear *** ***, We sincerely apologize for the inconvenience that you reported to Revdex.com. We contacted you to discuss this matter with you and left you a voicemailWe work with many affiliate marketers that have customers in their databases who they frequently market to; it is
clear that at least one of our partners has you in their database. We only work with reputable marketers who follow all marketing laws and require “customers” to opt in to receive email offersWe have verified that your email address, ***@aol.com has been unsubscribed and is now on the suppression file which means that the affiliate partner who has your email address will be taking you off their list shortly; please be patient as it is possible that it can take up to business days for the marketer to "scrub" you from their list. Please let us know if you have any other email addresses where you are receiving our offer so that we can ensure those get removed alsoWe are sincerely saddened that you believe our intentions are anything but genuineWe are very proud of the service that we offer and are helping thousands of parents and grandparents all over the country take a more proactive role in helping their families stay safe Our service offers far more than some of the sites offering free information, although we refer customers who can't pay to them all the time I wanted to take a minute to highlight some of the services we provide to our membersOne of the key features of our membership is our ability to create a mile protection zone around a member’s home addressThis allows us to monitor new sex offender activity and send immediate email alerts when a new sex offender registers within this monitoring areaNot only are our members able to monitor their own home, but can set up additional monitoring areasOur members are also able to set up Emergency Response Profiles for each one of their childrenThese digital profiles contain a child’s picture, personal information, physical description, medical information as well as guardian contact informationThese profiles can instantly be emailed to friends, family or the police in case a child goes missing or is abducted; this assists parents and law enforcement in the recovery of the child. Since sexual predators are gaining access to our children via the internet our members are able to utilize our award winning internet filterThis internet filter allows parents to monitor their child’s online activities to ensure they stay safe while surfing the web or chatting with friendsAgain, we apologize for any inconvenience that this has caused you and please let us know if we can assist you furtherIf you have any further questions you can contact our manager T** *** directly at ###-###-####If you would like to forward emails to us to look into the publisher further, please forward them to ***@scalablecommerce.com so we can investigate furtherSincerely, Kids Live Safe Support Team "Protect What Matters Most"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11633379, and find that this resolution is satisfactory to me
Regards,
S*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11469013, and find that this resolution is satisfactory to me
Regards,
V*** ***
Dear M*** ***, First off, we sincerely apologize for any association we have with you receiving the emails that you describe. We do not do any emailing directly from our company and work with 3rd party publishers once somebody has legally opted in to receive emailsHowever, we DO NOT
authorize or intentionally work with any publisher who would be sending content about “sex and Russian dating sites”, so it’s entirely possible that we are dealing with a non-compliant publisher. I contacted you on the phone number that you listed (###-###-####) to discuss this matter further in hopes that you could assist in trouble shooting the issue. I have immediately emailed all of our publishers your email address (***@gmail.com) and asked them to add you to their blacklist (meaning stop emailing you) This process can sometimes take up to business days as these publishers go through a “scrubbing” or cleaning process once a week. Per my message, I would also recommend that you unsubscribe from any emails that you are receiving. By law, publishers must provide unsubscribe links in each email, an unsubscribe link from the specific email content and also one from the publisher themselves. I would recommend that you unsubscribe from both links in each email to further assist in the process of stopping the emails. If you continue to receive emails after days once you have done this, please don’t hesitate to forward me the emails at ***@scalablecommerce.com so that I can investigate further. I am confident that by adding you to the blacklist that I can ensure that shortly you will not be getting any additional emails from any publisher who is associated with our company. However, regarding other emails like the “Russian dating sites”, I strongly recommend you unsubscribe directly from them It is possible that a non-compliant publisher has gotten a hold of your email address and is not following the rules. If you follow everything that I have advised above we can narrow the source of the issue, assuming it persists. If you would like to discuss this matter further, please contact me directly at ###-###-####. Again, we apologize for the inconvenience and are committed to helping get this resolved as soon as possibleT** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12206344, and find that this resolution is satisfactory to me
Regards,
P*** ***
Dear L***,
We are sincerely
saddened that you believe our intentions at Kids Live Safe are anything but
genuine and apologize for the inconvenience that you describedWe are very
proud of the service that we offer and are helping thousands of parents and
grandparents all over the country
take a more proactive role in helping their
families stay safe.
Our sign up process
makes it very clear that we give access to our information and tools for a
day trial for $to preview the benefits and determine if a member wants to
continue for the price of $per monthWe reiterate all of the terms and
conditions of the membership on the confirmation page of the signup process and
also on a welcome email sent to every member post sign-upOn each of those pages we explain that the most
effective way to cancel the membership is to contact our member support
department at 1-800-301-and also give customers an option to email us at [email protected] We offer very extensive Member Support and our
support department is open days a week from a.mto p.mpacific standard
time to ensure that members have many hours per day to cancel their accounts or
get member support from our friendly, trained staff We also allow
members to cancel within our integrated voice response system if a member calls
after hours or is unable to reach a member support representative during hours
of operation
It is true that there
are free sites that provide some of the information that we offer, however we
go much furtherOne of the key features of our membership is our ability to
create a mile protection zone around a member’s home addressThis allows us
to monitor new sex offender activity and send immediate email alerts when a new
sex offender registers within this monitoring areaNot only are our members
able to monitor their own home, but can set up additional monitoring areas.
Our members are also
able to set up Emergency Response Profiles for each one of their children
These digital profiles contain a child’s picture, personal information,
physical description, medical information as well as guardian contact
informationThese profiles can instantly be emailed to friends, family or the
police in case a child goes missing or is abducted; this assists parents and
law enforcement in the recovery of the child
Since sexual predators
are gaining access to our children via the internet our members are able to
utilize our award winning internet filter Net Nanny; this product alone retails
for $per yearThis internet filter allows parents to monitor their child’s
online activities to ensure that they stay safe while surfing the web or
chatting with friends
We contacted you today
to discuss this matter and left you a voicemessage. As I said on the message, we would be happy
to offer you some free access to our service so that you can get a better idea
of how valuable our service is without paying anything. If you have any
questions or want to take us up on our offer, please contact Tom Adams at
805-895-Again we apologize for any inconvenience and hope that this
response will help alleviate your concernsSincerely,
Kids Live Safe Member
Support"Protect What
Matters Most"
Dear L***,
Once again
I reached out to discuss this matter with you further by phone and left a
voicemail. I’m sorry that you thought
that my message sounded like “jargon”, that was clearly not my intentionTo
answer your questions, the information isn’t available on one webpage because
we have millions and millions of data records and it is necessary to narrow a
potential customer’s search before delivering results. I’m not sure what you mean by “ad wall sign
up”, we don’t’ have any advertisements during our sales process. The process takes pages and some time because
we continue to gather information from potential customers and narrow the search
data with the goal of delivering a more customized result; this simply takes
time to process. We don’t install any
adware viruses, our only goal is to educate the customer of our product offering
and terms of use in the sales sign up process.
We offer some free information to potential customers, for example many
people just want to find out if there are sexual predators in their specific
area but aren’t interested in paying an ongoing fee (thousands of people do
these searches monthly and thank us for offering this for free) We are very clear about our pricing disclosures
and after providing the free information about offenders in someone’s area we
inform potential customers about the ongoing payment options they have to get
extended services like email alerts, emergency profiles and net nanny online
protection software We do not do
anything with your personal information (name, address, email) so you will not
see any associated marketing from usTo clarify, we didn’t send you an email
about sex offenders in your area, that was sent by a publisher who you have a “relationship”
with. To further clarify, we work with many
different marketing publishers who have our “offer” and they send it to their
customers (the only way they can legally send this email to customers is if
they have opted in previously). You have
the legal right to opt out of receiving those emails at any time, either by
stopping the specific offer (Kids Live Safe in this case) or by telling the
publisher to no longer email you about any offers going forward. If you no longer want any emails, please opt
out of both links that must come in the marketing email you received. I have gone ahead and unsubscribed you from
receiving any additional emails about Kids Live Safe but please let us know if
you have any additional issues with that.
Again, we are not trying to cause any trouble or issue for people, we
are simply trying to educate people about a real risk that exists in our country
and give them an option to help protect their families at what we believe is a
fair rate. Again, we would like to offer
you some free service so that you can try our product and see the value for
yourself if you would likeIf you have any questions or want to take us up on
that offer please don’t hesitate to contact me at ###-###-####. Thanks,
***
Dear ***, We apologize for the trouble that you document here. We have attempted to contact the phone number on file to discuss this matter further. We have already issued refunds for an account that appears to have been set up by you; with all due respect, we don’t and can’t set up
accounts for people so we have no way of knowing how this account was set up without talking to you further. Obviously we want to make sure you are satisfied with an outcome and there are several options that we havePlease contact our manager at ###-###-#### and we can discuss this matter further. Thanks, ***
Dear S***, We apologize for the inconvenience that you describe in your complaint. Our company has very detailed digital archives of every members profile and we don’t see any reach outs to our company until after the day trial expired for you; in fact you signed up for your day
trial on July 29th and we ultimately billed you for $on August 12th (we attempted to charge you on August 6th per our agreement but the transaction didn’t successfully process). Regardless, we have decided to issue you the desired $refund to go with your previous refund of $so that you have been refunded the full $29.97. If you have any additional questions feel free to contact me at ###-###-####. Thanks, Member Support Manager Tom Adams
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11893062, and find that this resolution is satisfactory to me
Regards,
M*** ***
Dear C***,
We sincerely apologize
for the inconvenience that you describe in your documented complaint. I attempted to contact you today on the phone
number that you provided to discuss this matter further. I do notice that you called us on 12/and
spoke with our representative
Felipe. He
explained to you that you had signed up for our membership on February 9th
of this year. He also explained that we
send out a courtesy welcome email that reiterates all of our membership terms
and conditions and we can see that you opened and read that email. When members open and read that welcome email
we don’t contact them by phone to further describe the terms because they are
very clear in our sign up process and in that emailPer our terms and
conditions, we charged you $per month as that is our monthly fee for the
membership benefits that we provide. For
example, we began monitoring your address the day you signed up (NClark
Road, Richmond, Il, 60071) and sent you subsequent emails detailing new sex
offender activity within a mile radius of your home as part of your member
benefits. Felipe issued you a refund of
the most recent charge of $to attempt to satisfy you
Although you ended your
call with Felipe without asking for more refunds, he asked you when you hung up
if he had satisfied your needs on the call (this is our protocol on every call). Because you hung up prior to answering yes to
that question, Felipe asked for his supervisor Jason to contact you to make
sure you were satisfied. Jason contacted
you and left you a voicemail explaining that if you needed any additional
support to contact us back. The next
thing that happened with your account was that we received a Revdex.com complaint
All to say, we are happy
to attempt to help you further as that is always our goal. I only documented the details above so that
you are aware of the system notes that we have on our side and to inform you
that we were charging you on purpose because we figured you were aware of our
membership terms and that you were happy with the protection that Kids Live
Safe was offering you. Please contact me
back on my direct line at ###-###-#### so that we can discuss possible resolution
options ASAP. Thanks,
T** ***
Thank you for taking the time to discuss
this matter further with me on the phone this morning. As discussed, at the end of your conversation
with the representative he did refund both of the charges of $29.97 and per our
conversation we believe that this matter is resolved. After...
listening to the call, I did not
appreciate the representative’s tone and we have counseled him for his
conduct. Please note that we go to great
lengths to ensure that our terms and conditions are extremely clear to avoid
any sort of customer confusion and situations like this. In addition to the multiple disclosures of
the pricing terms in our sales process, we also follow up every order with an
email confirming the membership is activated, also alerting the customer to
their future obligations if they do not cancel the ongoing protection
service. You explained that you did not
see the terms and conditions when you signed up from your cell phone, and
although they are the same for every “sales funnel”, we appreciate that they
can be smaller and more difficult to see when viewing from a mobile phone
device. We alert all members to make
sure to check their emails for a welcome email explaining all of the terms and
conditions and even inform customers to check their spam folders as some of our
emails will inadvertently end up there. Again,
please accept our sincerest apologies for this situation.
Member Support
Dear P[redacted],We attempted to contact you to discuss this matter with you as we were sorry to see that you weren’t satisfied. Long story short, we have refunded you the two charges that you complained about and you should see the $59.94 back in your account in the next few days. For your...
information, our signup terms and conditions are VERY clear and we explain that the membership is only $1 for 7 days but after that if you want to continue to receive the benefits that we offer the membership costs $29.97/mo. These terms and conditions are not only very clear throughout the signup process (before you put a credit card for payment) but we also immediately email the terms and conditions to members after they signup so that you are aware of all of the details….for example we sent that email to you at [redacted]@yahoo.com and we can see in our system that you opened that email, and many others that we sent you about sex offender data (that’s part of our product offering). So we’re not quite sure how you missed the terms and conditions of our membership, and when you contacted us you failed to press zero to speak to a representative so that’s why or system offered you a courtesy discount if you were interested in continuing with our service for a reduced price; had you elected to speak to a representative instead of cancelling your membership in our automated system, our team of member support representatives would have assisted you with your issue. Regardless, our sincere hope is that you will now be satisfied based on your request and our actions. Please contact our manager at ###-###-#### if you have any further questions or needs. Sincerely,KLS management Tell us why here...
Dear MrH***,
Per our nice phone conversation we have gone
ahead and refunded you those two charges of $to resolve your
concerns. As we discussed, we apologize
that the terms and conditions of our service were confusing to you. We go to great lengths to ensure that
they
are presented multiple times very clearly prior to you submitting your credit
card for payment and also in a follow up reiterated welcome email that we can
see in our system that you had opened.
Regardless, we want to make sure you are satisfied and we have honored
your request. If you have any additional
needs or questions don’t hesitate to contact me back at ###-###-####. Happy holidays,
Tom Adams
Dear V***,
Based on our phone conversation today and the fact that the
representative you spoke to earlier this morning had already refunded the
$charge you received based on a misunderstanding, it is clear that your
issue is resolved. Again, we apologize
for the confusion
regarding our billing terms, as discussed we try to make
those terms as clear as possible in our sign up process to avoid this exact
situation from happening. If you need
any additional assistance don’t hesitate to contact me on my direct line,
###-###-####. Thanks,
T** ***
Dear W*** ***, First off, we apologize for the inconvenience that your complaint with the Revdex.com documentsWe contacted you a left you a message about this situation. We’re saddened that you believe our intentions are anything less than genuine in our pursuit to arm
American families with information and tools to prevent tragedies associated with sex offenders. The conversation of “sex offender” is a very sensitive one, and we agree that the marketing language about sex offenders in your area can be troubling and concerning to see. Please be aware that we do not do any in-house marketing of our products and that we have marketing relationships with affiliate partners who have been given very specific approved, complaint email language to send out. Our marketing partners comply with all Can-Spam compliance laws and are not able to send out emails to people who have not legally opted in to receive them. Our product unfortunately does cost us money to provide the tools and information that we offer to our members. We do not “demand” anything from potential customers, we simply require certain information to provide the benefits that we offer (email address, zip code, and credit card are some of those pieces of information). We also go to great lengths to ensure that our members understand our terms and conditions so that there is absolutely no confusion about what we are offering and how much it costs, we do not want to deal with or cause customer confusion related to our membership termsPlease understand, we hear success stories all day long of people who have used our products to find and stop abuse, or avoid abuse altogether by getting educated about high risk people interacting with their children in their daily lives or online. Although the conversation isn’t fun, unfortunately in today’s world it is now a necessity to be informed and aware so that parents and loved ones can make a difference and stop abuse. We have blacklisted your email from our marketing partners. Please allow up to days for your information to be removed entirely. We are willing to give you free access to our service so that you can get the information you would like. Go to www.kidslivesafe.com and use test@kidslivesafe as your username and ***as your password. If you have any questions regarding how to access the data, don’t hesitate to contact our helpful member support team at ###-###-####. Again, we sincerely apologize if our marketing email has caused any emotional stress for your family, our intentions are exactly the opposite. Please let us know if you experience any other emails after the day period. Thanks for your understanding on this matter, Member Support
Dear J***,
We sincerely apologize for the obvious
misunderstanding that has occurred I
attempted to contact you and left you a voicemail explaining that we have
refunded you all charges except for the $fee. Please be aware that when you signed up for
our service by
putting your credit card in our system, we make our terms and
conditions very clear so that there are no surprises like this. We followed up your membership activation
with a welcome email that reiterates all of our terms and conditions, and that
was emailed to you at ***@gmail.com
on the day that you signed upRegardless, again, we apologize that this caused
you any issues and we will assume that by following your request for full
refunds that this complaint is resolved.
If you have any additional concerns, please don’t hesitate to reach me
at ###-###-####. Thanks,
T** ***
Dear J*** *** Per my voicemail message, we are in receipt of your complaint about emails and we sincerely apologize for any role our company has in this. Our company doesn’t do any email marketing in house, we hire 3rd party publishers to market our offers for us. These publishers
(mailers) are all required to follow email marketing laws which include unsubscribing customers who no longer want to receive emails. We have gone ahead and blacklisted all of the email addresses that you provided us with. Please understand it can take up to business days for a publisher to make sure your email address is removed (scrubbed) from their files. If you receive any emails about our products after this period, please forward me the email at ***@kidslivesafe.com. If you would like to discuss this matter further, please contact me directly at ###-###-####. Thanks for your patience regarding this issue. Sincerely, T** ***
Dear R***, Per our conversation today we have refunded your account the $that you requested. As we explained, we had no idea that you couldn’t access our site because our member support department did not hear from you. After talking with you, we did figure out one issue which
was that the password that you had saved was one digit different from what you had thought. However, the reset password feature which didn’t work for you, was indeed broken so we very much appreciate you alerting us to that issue. Our IT team is in the process of fixing that now. We assume that your issue is resolved based on our discussion but please don’t hesitate to contact me back at ###-###-#### if you have any additional issues. Thanks, Tom
Dear MrR***,
We sincerely apologize for the inconvenience you
are describing in your complaintWe attempted to contact you to explain the
problem but didn’t reach you so we left you a message. Per our voicemail, we had a database issue
that kept your email in one of our partner lists
and that is what created the
problem here. We have ensured as of
today that your email has been removed from all of our marketing partners,
please give this process about business days while they all scrub you from
their lists. Again, we are sorry and appreciate
your patience on this matter as we pride ourselves on being very diligent about
the unsubscribe process. If you have any
other questions or needs don’t hesitate to contact me directly at
###-###-####. Sincerely,
T** ***
Dear *** ***, We sincerely apologize for the inconvenience that you reported to Revdex.com. We contacted you to discuss this matter with you and left you a voicemailWe work with many affiliate marketers that have customers in their databases who they frequently market to; it is
clear that at least one of our partners has you in their database. We only work with reputable marketers who follow all marketing laws and require “customers” to opt in to receive email offersWe have verified that your email address, ***@aol.com has been unsubscribed and is now on the suppression file which means that the affiliate partner who has your email address will be taking you off their list shortly; please be patient as it is possible that it can take up to business days for the marketer to "scrub" you from their list. Please let us know if you have any other email addresses where you are receiving our offer so that we can ensure those get removed alsoWe are sincerely saddened that you believe our intentions are anything but genuineWe are very proud of the service that we offer and are helping thousands of parents and grandparents all over the country take a more proactive role in helping their families stay safe Our service offers far more than some of the sites offering free information, although we refer customers who can't pay to them all the time I wanted to take a minute to highlight some of the services we provide to our membersOne of the key features of our membership is our ability to create a mile protection zone around a member’s home addressThis allows us to monitor new sex offender activity and send immediate email alerts when a new sex offender registers within this monitoring areaNot only are our members able to monitor their own home, but can set up additional monitoring areasOur members are also able to set up Emergency Response Profiles for each one of their childrenThese digital profiles contain a child’s picture, personal information, physical description, medical information as well as guardian contact informationThese profiles can instantly be emailed to friends, family or the police in case a child goes missing or is abducted; this assists parents and law enforcement in the recovery of the child. Since sexual predators are gaining access to our children via the internet our members are able to utilize our award winning internet filterThis internet filter allows parents to monitor their child’s online activities to ensure they stay safe while surfing the web or chatting with friendsAgain, we apologize for any inconvenience that this has caused you and please let us know if we can assist you furtherIf you have any further questions you can contact our manager T** *** directly at ###-###-####If you would like to forward emails to us to look into the publisher further, please forward them to ***@scalablecommerce.com so we can investigate furtherSincerely, Kids Live Safe Support Team "Protect What Matters Most"
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11633379, and find that this resolution is satisfactory to me
Regards,
S*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11469013, and find that this resolution is satisfactory to me
Regards,
V*** ***
Dear M*** ***, First off, we sincerely apologize for any association we have with you receiving the emails that you describe. We do not do any emailing directly from our company and work with 3rd party publishers once somebody has legally opted in to receive emailsHowever, we DO NOT
authorize or intentionally work with any publisher who would be sending content about “sex and Russian dating sites”, so it’s entirely possible that we are dealing with a non-compliant publisher. I contacted you on the phone number that you listed (###-###-####) to discuss this matter further in hopes that you could assist in trouble shooting the issue. I have immediately emailed all of our publishers your email address (***@gmail.com) and asked them to add you to their blacklist (meaning stop emailing you) This process can sometimes take up to business days as these publishers go through a “scrubbing” or cleaning process once a week. Per my message, I would also recommend that you unsubscribe from any emails that you are receiving. By law, publishers must provide unsubscribe links in each email, an unsubscribe link from the specific email content and also one from the publisher themselves. I would recommend that you unsubscribe from both links in each email to further assist in the process of stopping the emails. If you continue to receive emails after days once you have done this, please don’t hesitate to forward me the emails at ***@scalablecommerce.com so that I can investigate further. I am confident that by adding you to the blacklist that I can ensure that shortly you will not be getting any additional emails from any publisher who is associated with our company. However, regarding other emails like the “Russian dating sites”, I strongly recommend you unsubscribe directly from them It is possible that a non-compliant publisher has gotten a hold of your email address and is not following the rules. If you follow everything that I have advised above we can narrow the source of the issue, assuming it persists. If you would like to discuss this matter further, please contact me directly at ###-###-####. Again, we apologize for the inconvenience and are committed to helping get this resolved as soon as possibleT** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12206344, and find that this resolution is satisfactory to me
Regards,
P*** ***
Dear L***,
We are sincerely
saddened that you believe our intentions at Kids Live Safe are anything but
genuine and apologize for the inconvenience that you describedWe are very
proud of the service that we offer and are helping thousands of parents and
grandparents all over the country
take a more proactive role in helping their
families stay safe.
Our sign up process
makes it very clear that we give access to our information and tools for a
day trial for $to preview the benefits and determine if a member wants to
continue for the price of $per monthWe reiterate all of the terms and
conditions of the membership on the confirmation page of the signup process and
also on a welcome email sent to every member post sign-upOn each of those pages we explain that the most
effective way to cancel the membership is to contact our member support
department at 1-800-301-and also give customers an option to email us at
[email protected] We offer very extensive Member Support and our
support department is open days a week from a.mto p.mpacific standard
time to ensure that members have many hours per day to cancel their accounts or
get member support from our friendly, trained staff We also allow
members to cancel within our integrated voice response system if a member calls
after hours or is unable to reach a member support representative during hours
of operation
It is true that there
are free sites that provide some of the information that we offer, however we
go much furtherOne of the key features of our membership is our ability to
create a mile protection zone around a member’s home addressThis allows us
to monitor new sex offender activity and send immediate email alerts when a new
sex offender registers within this monitoring areaNot only are our members
able to monitor their own home, but can set up additional monitoring areas.
Our members are also
able to set up Emergency Response Profiles for each one of their children
These digital profiles contain a child’s picture, personal information,
physical description, medical information as well as guardian contact
informationThese profiles can instantly be emailed to friends, family or the
police in case a child goes missing or is abducted; this assists parents and
law enforcement in the recovery of the child
Since sexual predators
are gaining access to our children via the internet our members are able to
utilize our award winning internet filter Net Nanny; this product alone retails
for $per yearThis internet filter allows parents to monitor their child’s
online activities to ensure that they stay safe while surfing the web or
chatting with friends
We contacted you today
to discuss this matter and left you a voicemessage. As I said on the message, we would be happy
to offer you some free access to our service so that you can get a better idea
of how valuable our service is without paying anything. If you have any
questions or want to take us up on our offer, please contact Tom Adams at
805-895-Again we apologize for any inconvenience and hope that this
response will help alleviate your concernsSincerely,
Kids Live Safe Member
Support"Protect What
Matters Most"
Dear L***,
Once again
I reached out to discuss this matter with you further by phone and left a
voicemail. I’m sorry that you thought
that my message sounded like “jargon”, that was clearly not my intentionTo
answer your questions, the information isn’t available on one webpage because
we have millions and millions of data records and it is necessary to narrow a
potential customer’s search before delivering results. I’m not sure what you mean by “ad wall sign
up”, we don’t’ have any advertisements during our sales process. The process takes pages and some time because
we continue to gather information from potential customers and narrow the search
data with the goal of delivering a more customized result; this simply takes
time to process. We don’t install any
adware viruses, our only goal is to educate the customer of our product offering
and terms of use in the sales sign up process.
We offer some free information to potential customers, for example many
people just want to find out if there are sexual predators in their specific
area but aren’t interested in paying an ongoing fee (thousands of people do
these searches monthly and thank us for offering this for free) We are very clear about our pricing disclosures
and after providing the free information about offenders in someone’s area we
inform potential customers about the ongoing payment options they have to get
extended services like email alerts, emergency profiles and net nanny online
protection software We do not do
anything with your personal information (name, address, email) so you will not
see any associated marketing from usTo clarify, we didn’t send you an email
about sex offenders in your area, that was sent by a publisher who you have a “relationship”
with. To further clarify, we work with many
different marketing publishers who have our “offer” and they send it to their
customers (the only way they can legally send this email to customers is if
they have opted in previously). You have
the legal right to opt out of receiving those emails at any time, either by
stopping the specific offer (Kids Live Safe in this case) or by telling the
publisher to no longer email you about any offers going forward. If you no longer want any emails, please opt
out of both links that must come in the marketing email you received. I have gone ahead and unsubscribed you from
receiving any additional emails about Kids Live Safe but please let us know if
you have any additional issues with that.
Again, we are not trying to cause any trouble or issue for people, we
are simply trying to educate people about a real risk that exists in our country
and give them an option to help protect their families at what we believe is a
fair rate. Again, we would like to offer
you some free service so that you can try our product and see the value for
yourself if you would likeIf you have any questions or want to take us up on
that offer please don’t hesitate to contact me at ###-###-####. Thanks,
***
Dear ***, We apologize for the trouble that you document here. We have attempted to contact the phone number on file to discuss this matter further. We have already issued refunds for an account that appears to have been set up by you; with all due respect, we don’t and can’t set up
accounts for people so we have no way of knowing how this account was set up without talking to you further. Obviously we want to make sure you are satisfied with an outcome and there are several options that we havePlease contact our manager at ###-###-#### and we can discuss this matter further. Thanks, ***
Dear S***, We apologize for the inconvenience that you describe in your complaint. Our company has very detailed digital archives of every members profile and we don’t see any reach outs to our company until after the day trial expired for you; in fact you signed up for your day
trial on July 29th and we ultimately billed you for $on August 12th (we attempted to charge you on August 6th per our agreement but the transaction didn’t successfully process). Regardless, we have decided to issue you the desired $refund to go with your previous refund of $so that you have been refunded the full $29.97. If you have any additional questions feel free to contact me at ###-###-####. Thanks, Member Support Manager Tom Adams
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11893062, and find that this resolution is satisfactory to me
Regards,
M*** ***
Dear C***,
We sincerely apologize
for the inconvenience that you describe in your documented complaint. I attempted to contact you today on the phone
number that you provided to discuss this matter further. I do notice that you called us on 12/and
spoke with our representative
Felipe. He
explained to you that you had signed up for our membership on February 9th
of this year. He also explained that we
send out a courtesy welcome email that reiterates all of our membership terms
and conditions and we can see that you opened and read that email. When members open and read that welcome email
we don’t contact them by phone to further describe the terms because they are
very clear in our sign up process and in that emailPer our terms and
conditions, we charged you $per month as that is our monthly fee for the
membership benefits that we provide. For
example, we began monitoring your address the day you signed up (NClark
Road, Richmond, Il, 60071) and sent you subsequent emails detailing new sex
offender activity within a mile radius of your home as part of your member
benefits. Felipe issued you a refund of
the most recent charge of $to attempt to satisfy you
Although you ended your
call with Felipe without asking for more refunds, he asked you when you hung up
if he had satisfied your needs on the call (this is our protocol on every call). Because you hung up prior to answering yes to
that question, Felipe asked for his supervisor Jason to contact you to make
sure you were satisfied. Jason contacted
you and left you a voicemail explaining that if you needed any additional
support to contact us back. The next
thing that happened with your account was that we received a Revdex.com complaint
All to say, we are happy
to attempt to help you further as that is always our goal. I only documented the details above so that
you are aware of the system notes that we have on our side and to inform you
that we were charging you on purpose because we figured you were aware of our
membership terms and that you were happy with the protection that Kids Live
Safe was offering you. Please contact me
back on my direct line at ###-###-#### so that we can discuss possible resolution
options ASAP. Thanks,
T** ***
Thank you for taking the time to discuss
this matter further with me on the phone this morning. As discussed, at the end of your conversation
with the representative he did refund both of the charges of $29.97 and per our
conversation we believe that this matter is resolved. After...
listening to the call, I did not
appreciate the representative’s tone and we have counseled him for his
conduct. Please note that we go to great
lengths to ensure that our terms and conditions are extremely clear to avoid
any sort of customer confusion and situations like this. In addition to the multiple disclosures of
the pricing terms in our sales process, we also follow up every order with an
email confirming the membership is activated, also alerting the customer to
their future obligations if they do not cancel the ongoing protection
service. You explained that you did not
see the terms and conditions when you signed up from your cell phone, and
although they are the same for every “sales funnel”, we appreciate that they
can be smaller and more difficult to see when viewing from a mobile phone
device. We alert all members to make
sure to check their emails for a welcome email explaining all of the terms and
conditions and even inform customers to check their spam folders as some of our
emails will inadvertently end up there. Again,
please accept our sincerest apologies for this situation.
Member Support
Dear P[redacted],We attempted to contact you to discuss this matter with you as we were sorry to see that you weren’t satisfied. Long story short, we have refunded you the two charges that you complained about and you should see the $59.94 back in your account in the next few days. For your...
information, our signup terms and conditions are VERY clear and we explain that the membership is only $1 for 7 days but after that if you want to continue to receive the benefits that we offer the membership costs $29.97/mo. These terms and conditions are not only very clear throughout the signup process (before you put a credit card for payment) but we also immediately email the terms and conditions to members after they signup so that you are aware of all of the details….for example we sent that email to you at [redacted]@yahoo.com and we can see in our system that you opened that email, and many others that we sent you about sex offender data (that’s part of our product offering). So we’re not quite sure how you missed the terms and conditions of our membership, and when you contacted us you failed to press zero to speak to a representative so that’s why or system offered you a courtesy discount if you were interested in continuing with our service for a reduced price; had you elected to speak to a representative instead of cancelling your membership in our automated system, our team of member support representatives would have assisted you with your issue. Regardless, our sincere hope is that you will now be satisfied based on your request and our actions. Please contact our manager at ###-###-#### if you have any further questions or needs. Sincerely,KLS management Tell us why here...