Bruno Electric, Inc.

Sorry for the late responseCase #***.Not sure what this Mrs.*** is taking aboutThese repairs where done over a year agoShe talks about us repairing an oil leak and about her invoice being $1600.00.We don't have any records of either us repair an oil leak or a invoice that
totaled $1600.00.We also don't have any records of us replacing the radiator a month later ? Mrs.***s did bring in her car to our shop on 4/24/for a no start problemAt that time we found that her car was out of fuelAfter I called her to explain what we had found on her vehicle, she then asked us to look at the a/c systemWe checked her a/c system and found a bad a/c blower resistor and a coolant leak at the radiatorWe informed Mrs.***s about the repairs needed and gave her Quote of $and she asked us to go forward with the repairs but after her approval we were to get a better price on the radiator and her invoice came out to $1049.66.Also we were never asked to save the old parts or asked to show the old radiatorWe received a call from her son on 4/26/2016.He was claiming the new radiator we replace a year ago was bad and was leaking coolantI picked his car that morning and check it for a coolant leakThe radiator was ok no leaks no problems with the radiator but what we did find was that the car had damage to the front bumper (we believe that the car was hit or maybe someone backed up into the front bumper and pushed the coolant reservoir into the power steering pump causing it to rub a hole into it) We picked up the vehicle and made the repair for them at no chargeLet me know if you need copies for the invoice'sPlease feel free to call me with any questions*** or cell at ***.Sincerely *** ***Poway Auto Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Hello,I did respond to the message from the merchant of my complaint on Aug 27 saying that we had resolved the issue, I was issued a refund and an apology. I am satisfied with how this was handled. Thank You,[redacted]Complaint ID [redacted]
Regards,
[redacted]

I've already contacted this customer and took care of this issue. Let me know if you have any other questions you can reach me at [redacted] thank you [redacted] Poway auto repair