Dear Revdex.com, Thank you for bringing this to my attention and for the opportunity to provide the following response and supporting time line AIReS provides relocation services for Mr [redacted] as directed by his employer His employer provides his relocation policy to AIReS to follow and administer Here is the timeline for Mr [redacted] 's relocation: 3/6/Mr [redacted] was transferred his job and started work at his new location (not communicated to AIReS) AIReS had not been notified that Mr [redacted] was relocating and had not received the move authorization 3/28/Mr [redacted] 's first expense was submitted to AIReSAIReS reached out to his employer for authorization of Mr [redacted] ’s relocation 4/7/His employer notified AIReS of his move, provided a move authorization, and we contacted him on the same day, at which time AIReS counseled him that his company allows 7-business days to audit a submitted expense and that we just received the relocation authorization from his company 4/20/AIReS introduced a new contact Michael Young, to assist Mr [redacted] with his relocation as a direct result of Mr [redacted] ’s request He noted that he was not happy with the expense processing timeMichael Y [redacted] at AIReS provided updates to Mr [redacted] regarding the outstanding expense status 4/26/Mr [redacted] submitted an expense to AIReS for a home-hunting trip 5/4/– AIReS contacted Mr [redacted] and apologized for the delay and advised him expenses could take up to days AIReS questioned the home hunting trip expenses and the timing of Home Hunting Trip versus the Final Trip expenses because that affects how trips are coded for tax purposes 5/4/– Mr [redacted] advised to AIReS that he started work 3/6/and this later became his Final Trip per former AIReS counselingHis Home Huntin Trip was the week of 4/21/ when his wife joined him to find an apartmentMr [redacted] wasn’t sure when the household goods move would take place so took he the home hunting trip at that timeMr [redacted] stated that the former AIReS contact told him this was acceptable 5/22/– AIReS submitted expense to his employer for approval 5/23/– AIReS was advised that Mr [redacted] would not be eligible for home hunting trip lodging since he was already in temporary housing 5/26/Email was sent to Mr [redacted] advising that his home hunting trip expense was audited, and the result was to deny charges 6/9/– AIReS contacted Mr [redacted] with a summary of expenses that we not approved and explanations whyMr [redacted] responded in email stating his reasons contradicted what former AIReS contact told him He went on to say “Nowhere in the agreement is there any mention of the order in which the different aspects of the relocation package MUST be taken Nowhere does the agreement indicate that once Temporary Living expenses were engaged, all lodging would be classified as Temporary Living This has the appearance of additional requirements, neither written into the agreement nor provided subsequent to the agreement being executed, for the sole purposed of avoiding valid expenses otherwise described in the relocation package as covered expenses In fact I was told by the previous account manager that I had up to a year to take advantage of the home sale and house hunting portions of the relocation package since my home was in the process of being rebuilt after it was destroyed in Hurricane Sandy Having this explanation, we decided to use the house hunting trip to find an apartment for me before the Temporary Living provision ran out since construction on our home may not be completed within a year Now the story has changedOr did she think I was not going use Temporary Living for a year? The fact is this was discussed and incorrect information was provided by the AIReS account manager, indicating either she is incompetent or was equally unaware of such a requirement Given the lack of specificity in the written agreement and the misdirection and contrary guidance provided by the previous account manager, I am requesting the classification of lodging costs for House Hunting trip be reconsidered and reimbursed in a manner consistent with the written relocation package.” Mr [redacted] stated to the Revdex.com that letters to the new AIReS contact have gone unanswered for over monthsAs you can see by the time line this is not the case The time of Mr [redacted] ’s communication until he filed this complaint is days not two months 6/28/ - AIReS reached out to Mr [redacted] and asked him to follow up his expense contactHe said he would escalate to AIReS, NG and Revdex.com Reading his complaint he states he submitted valid expense reports that were rejected because AIReS implemented additional terms and conditions as to the specific order in which he had to take the temp living benefits These expense management policy and rules are set by his employer not AIReS and are covered during the initial consultation and provided to him by his employer The original AIReS contact told him that he has one year in which to utilize the benefits before they expire which is true and the industry standard AIReS takes customer complaints seriously and had performed a full internal investigation Actions to improve our service in the future are implemented with the team to ensure prompt responses to our customers Please consider this matter closed Respectfully submitted, Laura [redacted] C [redacted] / [redacted] Style Definitions */
Dear Revdex.com, Thank you for bringing this to my attention and for the opportunity to provide the following response and supporting time line AIReS provides relocation services for Mr [redacted] as directed by his employer His employer provides his relocation policy to AIReS to follow and administer Here is the timeline for Mr [redacted] 's relocation: 3/6/Mr [redacted] was transferred his job and started work at his new location (not communicated to AIReS) AIReS had not been notified that Mr [redacted] was relocating and had not received the move authorization 3/28/Mr [redacted] 's first expense was submitted to AIReSAIReS reached out to his employer for authorization of Mr [redacted] ’s relocation 4/7/His employer notified AIReS of his move, provided a move authorization, and we contacted him on the same day, at which time AIReS counseled him that his company allows 7-business days to audit a submitted expense and that we just received the relocation authorization from his company 4/20/AIReS introduced a new contact Michael Young, to assist Mr [redacted] with his relocation as a direct result of Mr [redacted] ’s request He noted that he was not happy with the expense processing timeMichael Y [redacted] at AIReS provided updates to Mr [redacted] regarding the outstanding expense status 4/26/Mr [redacted] submitted an expense to AIReS for a home-hunting trip 5/4/– AIReS contacted Mr [redacted] and apologized for the delay and advised him expenses could take up to days AIReS questioned the home hunting trip expenses and the timing of Home Hunting Trip versus the Final Trip expenses because that affects how trips are coded for tax purposes 5/4/– Mr [redacted] advised to AIReS that he started work 3/6/and this later became his Final Trip per former AIReS counselingHis Home Huntin Trip was the week of 4/21/ when his wife joined him to find an apartmentMr [redacted] wasn’t sure when the household goods move would take place so took he the home hunting trip at that timeMr [redacted] stated that the former AIReS contact told him this was acceptable 5/22/– AIReS submitted expense to his employer for approval 5/23/– AIReS was advised that Mr [redacted] would not be eligible for home hunting trip lodging since he was already in temporary housing 5/26/Email was sent to Mr [redacted] advising that his home hunting trip expense was audited, and the result was to deny charges 6/9/– AIReS contacted Mr [redacted] with a summary of expenses that we not approved and explanations whyMr [redacted] responded in email stating his reasons contradicted what former AIReS contact told him He went on to say “Nowhere in the agreement is there any mention of the order in which the different aspects of the relocation package MUST be taken Nowhere does the agreement indicate that once Temporary Living expenses were engaged, all lodging would be classified as Temporary Living This has the appearance of additional requirements, neither written into the agreement nor provided subsequent to the agreement being executed, for the sole purposed of avoiding valid expenses otherwise described in the relocation package as covered expenses In fact I was told by the previous account manager that I had up to a year to take advantage of the home sale and house hunting portions of the relocation package since my home was in the process of being rebuilt after it was destroyed in Hurricane Sandy Having this explanation, we decided to use the house hunting trip to find an apartment for me before the Temporary Living provision ran out since construction on our home may not be completed within a year Now the story has changedOr did she think I was not going use Temporary Living for a year? The fact is this was discussed and incorrect information was provided by the AIReS account manager, indicating either she is incompetent or was equally unaware of such a requirement Given the lack of specificity in the written agreement and the misdirection and contrary guidance provided by the previous account manager, I am requesting the classification of lodging costs for House Hunting trip be reconsidered and reimbursed in a manner consistent with the written relocation package.” Mr [redacted] stated to the Revdex.com that letters to the new AIReS contact have gone unanswered for over monthsAs you can see by the time line this is not the case The time of Mr [redacted] ’s communication until he filed this complaint is days not two months 6/28/ - AIReS reached out to Mr [redacted] and asked him to follow up his expense contactHe said he would escalate to AIReS, NG and Revdex.com Reading his complaint he states he submitted valid expense reports that were rejected because AIReS implemented additional terms and conditions as to the specific order in which he had to take the temp living benefits These expense management policy and rules are set by his employer not AIReS and are covered during the initial consultation and provided to him by his employer The original AIReS contact told him that he has one year in which to utilize the benefits before they expire which is true and the industry standard AIReS takes customer complaints seriously and had performed a full internal investigation Actions to improve our service in the future are implemented with the team to ensure prompt responses to our customers Please consider this matter closed Respectfully submitted, Laura [redacted] C [redacted] / [redacted] Style Definitions */