Bruno's Precision Body Repair & Restoration, Inc.

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below:I never knew the information he was asking for was for a credit applicationI never even saw the applicationI'm years old that was the first time I've ever even looked at cars*** knew from the moment he brought me in to "talk" with him I didn't want my credit ranFurthermore, you said I signed it that's falseI can't sign something I never even sawWhen I tried to pursue this legally yall wouldn't even give me a copy of this "signed" credit applicationWhat you guys did and I'm sure still do is morally unacceptable and I want it fixed periodYou have no signed credit applicationYou didn't even have verbal permission I had a witness with me that can verify everything I'm sayingEven more so, *** let me drive that car off the lot without a license, that doesn't give permission to run my creditI never once said I was buying that car that's why I still have three voice mails on my phone of him begging me to come take it
Regards,
*** ***

Thank you for the opportunity to respondThe recall and the needed repair are clearly separate issues and in no way relatedThe failed part is not covered under any factory warranty or recallThis issue started when *** *** brought this car into First Team Hyundai on April 16, with
clear instructions to only perform Recall work, which we did completeTwo weeks later, a EPS light did comeback on due to a calibration issuewhich is not unusual with these computer componentsWe took care of this at no charge.At that time we did notice a noise in the Steering Shaft and told Ms*** on April 30, about the concern and quoted a repair priceShe told us that she would have her dealer, *** *** take care of this under her warranty.She returned on May 18, asking about the noise again, the same issue that we brought to her attention on April 30, She repeated the same claim that she would have her dealer, *** *** take care of this under her warranty.Since Ms*** purchased this car from another dealer just a few months ago and this issue came up within weeks of her purchase, we would suggest checking with her dealer for any assistanceFirst Team was not the selling dealer nor the warrantor and has no responsibility whatsoever for Ms***'s concernHer issue is completely with her selling dealer.Thank you again for the opportunity for respond, however this issue is not the responsibility of First Team in any wayAgain, we are not the Selling Dealer or the warrantorWe are a third party that in good faith pointed out a possible safety concern that most probably should have been caught before she purchased this car

This is clearIt shows that the two payment options are credit card or debit cardWith his choice of using a credit card that would seem to negate his argument of a problem making payments on a certain dateI did confirm with *** that he printed and gave Mr*** a copyUnfortunately there is no resolution since He is asking for terms that do and did not exist

Attached is the agreement

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Once again I told you guys not to run my credit in the first place thats why this time you avoided the part about the signed credit application I NEVER gave consentYou guys asked me questions that you guys said were "basic customer information" that you weren't going to run my creditYour employees lied to me the same way you're trying to cover up your employees mistakeIt's very simple to call the bureau you ran my credit through and have them remove itInstead, you wish to argue with me about something that you wasn't there forI have a witness that was there that I asked you guys would you like to talk to to verify my informationYour manager *** told me that when he didn't find the "signed" credit application that he would handle my issueThen when I called back and he didn't have one because thete never was a signed one he lied too*** never once told me that it was a credit applicationWhy dont you attach that signed credit application? You guys do this to people and expect them to just deal with it.
Regards,
*** ***

On July 22, Mr*** attended our off site sale at the Salem Civic CenterHe was assisted by *** ***They drove an automobile and then proceeded to do the paperwork necessary to purchase a carOne of those items was an application for creditOn that application Mr*** provided
Mr*** with a detailed amount of information, such as, income, work history, living arrangements, etcOnce that information was collected and the application was signed we proceeded to access his credit and submit his loan for approval to three lenders Unfortunately at that time his loan was not approved, shortly thereafter we renegotiated his loan with one of the lenders that declined his loan originally and obtained an approval.I understand Mr***’s concern about the number of inquiries affecting his credit scoreThe CFPB report that multiple inquires for credit while trying to obtain an auto loan with in a short period of time only count as zero to one inquiry *** This should not affect his score as he is claiming.If there is anything else I may assist you with please feel free to contact me.Sincerely,*** ***First Team Automall

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. if you look clearly per what they just sent, it is not clearit does show pmt options however, the tablet distorted my signature and cut if off so it is not a legal signatureThen, apparently what I did sign was payment option which does not state and is not stated clearly automatic payment deduction. under payment option 2, it mentions this but my signature is not on option and no bank information is there. they are stating the argument of making payments on a certain date, however this was never my argument, it was all along that I did not agree to automatic payments and it was not presented this way and when I asked if there would be a monthly bill received I was told yes and this was not true. Also on one of their message it states, "this is clearIt shows that the two payment options are credit card or debit card." per their wordsOn the actual agreement, which says retail installment contract, first of all why was this not presented to me that dayI did receive papers but this was not includedWhen the tablet was presented to me, there was nothing to read only a box to signthey are also stating I am asking for terms that do and did not exist, however apparently they do not exist on this paperwork eitherThey are still missing the point of I did not agree to this and it was presented under pretenses and according to the agreement they say I signed, I did not sign option where this does state auto debit. If payment option is an auto payment option, why is it not worded as a electronic automatic deduction, like option 2. these options are worded very differently and again I was not presented this and the time of signing.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowYou keep referring to the insurance estimate, but on both accounts, when I brought the car in for an estimate with First team, and again when I brought the car in for collision repair, both times I was assured that if there were any other problems with the car, they would be addressed and taken back to the insurance company to make an adjustment in the claim estimateand this did happen but it only addressed the estheticsi repeatedly told the ins adjuster, and your collision team that there was something else wrong with the car- i.enoises weird funky things handling, is why I kept pushing for an alignment...is why I came myself, before the insurance got it together on paper to see if the car was safe to drive.and *** said to me, "if there is anything else going on with the vehicle, we will know that when we get in there to replace everything." He even hinted that this was always the caseThis was a double ended collision on a unibody cari was hit at an angle from behind really hard from a short distance, and pushed-with foot on the brake into the guys bumper in front of metwo hits, one after another affecting a belt and pully system in this special transmissioni would like to see specific crash ratings and results on theses types of accidents, as to how your collision team should have addressed this crash.and I would like to see in writing some laws in my state that you are following in accordance with the insurance company/ies that you deal wth.I still think it was First Team Subaru that dropped the ball hereI am eating the difference by paying for a transmission and the rental carI guess you are a big enough company that it does not matter if one customer never returns
Regards,
*** ***

While we do understand Ms*** frustration, we must again be clear that our firm has no control at all over the Collision EstimateThis is completely the jurisdiction and responsibility of her insurance company. We must againdefer to her insurance companyAgain, we understand her issue and how disappointed she isWe even asked her insurance company to consider that it might be related, they apparently have denied that request.With our regrets hearing the news that her insurance is denying the claimthis issue is not in anyway at all our responsibility and there is nothing more we can do Sincerely,David DillonFirst Team Auto Mall

Thank you for the opportunity to respondWhile we do understand Ms*** frustration and concern with her transmission failing after a Collision Repair, the two issues are separate and completely the area of responsibility of her insurance company.The entire collision damage
repair estimate process is tightly controlled by the insurance industryThey have specific policies and procedures that must be followed and that is what the Collision Repair Center at First Team Auto Mall has doneIt is truly unfortunate and understandably frustrating for Ms*** that in her own words "the insurance adjuster missed the crack", but that is where this issue istotally and completely in the hands of her insurance companyMechanical issues with a car that has had collision damage are not easily diagnosed through the Collision estimating process especially with less extensive damage such as bumpersAgain frustrating, but this does happen and her insurance is the correct party to pursue.We do understand Ms*** wanting to hold First Team responsible for the subsequent failure, however this is not under our control in any way. The insurance company responsible for the repair dictated the extent of those initial repairs and they must now address this concern. Sincerely, David DillonFirst Team Auto Mall

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I NEVER ONCE told them that I would have *** take care of it under warranty I told them I would check with them to find out if it was covered under warranty As of today, and several times trying to contact ***, I have not been able to have resolution from them either I find it VERY SUSPICIOUS that this issue did not arise until they did the recall work on my vehicle, especially with the low mileage on the car
Regards,
*** ***

We have already replied to this concern with the only answers available.Mr*** provided his information to us asking for car creditWe could not have accessed his credit without him providing his Social Security Number nor could we have sent in an application without his providing his employment and income informationHis intention was to see if car credit was available, and we performed the service requested.Thank you for the opportunity to respond

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not accept the offer for the following reason: they said pay for the coverage in full at the time of the purchaseIf I could have done this, I would not be filing this complaintFirst Team stated monthly payment options are available through auto pay, this has already been discussed and this is not acceptable to mein the response, First Team states that I continue on the agreement that I approved. I DID NOT approve this or I would not be filing the complaint. they said I could cancel the coverageI cannot cancel as it cannot be purchased after 60,miles and I have past that in mileagethey are asking for me to let them know what I would like to doI have asked them that and they are unwilling to work with me on a resolution. again I would like to reiterate I DID NOT agree to the auto pay and they DID NOT provide me a document stating that I agreed to this.
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
here is my response to MrDavid Dillon's response-Yes, I understand the process of the insurance and the parameters that your company has to meetWhen I took my subaru to First Team for an initial estimate, I was told by ***- "that this is a preliminary look, and when we get in there we will find out all the damage that has been done." when I dropped my car off for repairs, I was told the same thing by ***- that theses pieces of paper were estimates, and when the crew was able to pull everything apart they would then assess the full amount of the damage and if anything over what the Insurance Coestimate was needed, they would call the inscoand ask about an addition to the estimateThis actually happened but it was again, something cosmetic with the bumper.(another $200) I picked up my car late on a friday night and it was still screwy driving and still making noisesi had pushed for an alignment because(?? I dont know? I was hit and it wasn't acting this way before) so if I don't know whats wrong with it, I trusted the Experts to tell meSubaru only looked as far as the aesthetic damage even though I had asked several times about the noises and alignment, not knowing what was going on with the carI understand that the insurance estimate guy is not a car expert, he is not a car mechanic, nor is he someone who is in and out of cars like the guys at First TeamI was trusting First Team to do their job, not just follow some piece of paperI was trusting them to find all that was wrong with this car and take it up with the insurance so I could have my car fixedNow, because I drove away from your lot, the insurance is not going to pay for the transmission crack, which should have been assessed(by subaru collision) long before any external repairs were made, and addressed to the customer, and the insurance companyI was not told about further additions to the estimate until I paid the billSubaru Collision missed the major damage from this accident, but I was trusting Subaru to be thorough and complete, as they have been with my vehicle in the past Now I am paying out of pocket to repair my car Subaru can vouch for all the maintenance on this car, there was no crack before the accident.I am still driving a rental car, and I still don't have my car repaired to satisfactory condition.Everything is still out of pocket and very unsatisfactory

Thank you for the opportunity to respondThe issue here is how Mr*** will pay for the Extended Service Contract he chose to purchaseAs Mr*** and a representative from *** *** has explained to him, there are two choices:Pay for this coverage in full at time of
purchase.2.Monthly payment options are available through a Automatic Direct Pay from a Checking Account or a Credit/Debit CardAutomated billing is the only payment option.These are the only two options available to pay for this coverageMr.*** may make arrangements to pay in full for the contract or continue the agreement he approved and make monthly payments on time with Direct Automated PaymentsIf Mr*** does not want to continue to make payments as agreed, this coverage is cancellablePlease ask Mr*** to let us know what he would like to do.Again, thank you for the opportunity to respond