Bruno's Precision Body Repair & Restoration

Attached is the agreement

Thank you for the opportunity to respondThe recall and the needed repair are clearly separate issues and in no way relatedThe failed part is not covered under any factory warranty or recallThis issue started when [redacted] brought this car into First Team Hyundai on April 16, with clear instructions to only perform Recall work, which we did completeTwo weeks later, a EPS light did comeback on due to a calibration issuewhich is not unusual with these computer componentsWe took care of this at no charge.At that time we did notice a noise in the Steering Shaft and told Ms [redacted] on April 30, about the concern and quoted a repair priceShe told us that she would have her dealer, [redacted] take care of this under her warranty.She returned on May 18, asking about the noise again, the same issue that we brought to her attention on April 30, She repeated the same claim that she would have her dealer, [redacted] take care of this under her warranty.Since Ms [redacted] purchased this car from another dealer just a few months ago and this issue came up within weeks of her purchase, we would suggest checking with her dealer for any assistanceFirst Team was not the selling dealer nor the warrantor and has no responsibility whatsoever for Ms [redacted] 's concernHer issue is completely with her selling dealer.Thank you again for the opportunity for respond, however this issue is not the responsibility of First Team in any wayAgain, we are not the Selling Dealer or the warrantorWe are a third party that in good faith pointed out a possible safety concern that most probably should have been caught before she purchased this car

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again I told you guys not to run my credit in the first place thats why this time you avoided the part about the signed credit application I NEVER gave consentYou guys asked me questions that you guys said were "basic customer information" that you weren't going to run my creditYour employees lied to me the same way you're trying to cover up your employees mistakeIt's very simple to call the bureau you ran my credit through and have them remove itInstead, you wish to argue with me about something that you wasn't there forI have a witness that was there that I asked you guys would you like to talk to to verify my informationYour manager [redacted] told me that when he didn't find the "signed" credit application that he would handle my issueThen when I called back and he didn't have one because thete never was a signed one he lied too [redacted] never once told me that it was a credit applicationWhy dont you attach that signed credit application? You guys do this to people and expect them to just deal with it Regards, [redacted]

On July 22, Mr [redacted] attended our off site sale at the Salem Civic CenterHe was assisted by [redacted] ***They drove an automobile and then proceeded to do the paperwork necessary to purchase a carOne of those items was an application for creditOn that application Mr [redacted] provided Mr [redacted] with a detailed amount of information, such as, income, work history, living arrangements, etcOnce that information was collected and the application was signed we proceeded to access his credit and submit his loan for approval to three lenders Unfortunately at that time his loan was not approved, shortly thereafter we renegotiated his loan with one of the lenders that declined his loan originally and obtained an approval.I understand Mr [redacted] ’s concern about the number of inquiries affecting his credit scoreThe CFPB report that multiple inquires for credit while trying to obtain an auto loan with in a short period of time only count as zero to one inquiry [redacted] This should not affect his score as he is claiming.If there is anything else I may assist you with please feel free to contact me.Sincerely, [redacted] ***First Team Automall

Thank you for the opportunity to respondWhile we do understand Ms [redacted] frustration and concern with her transmission failing after a Collision Repair, the two issues are separate and completely the area of responsibility of her insurance company.The entire collision damage repair estimate process is tightly controlled by the insurance industryThey have specific policies and procedures that must be followed and that is what the Collision Repair Center at First Team Auto Mall has doneIt is truly unfortunate and understandably frustrating for Ms [redacted] that in her own words "the insurance adjuster missed the crack", but that is where this issue istotally and completely in the hands of her insurance companyMechanical issues with a car that has had collision damage are not easily diagnosed through the Collision estimating process especially with less extensive damage such as bumpersAgain frustrating, but this does happen and her insurance is the correct party to pursue.We do understand Ms [redacted] wanting to hold First Team responsible for the subsequent failure, however this is not under our control in any wayThe insurance company responsible for the repair dictated the extent of those initial repairs and they must now address this concernSincerely, David DillonFirst Team Auto Mall

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below here is my response to MrDavid Dillon's response-Yes, I understand the process of the insurance and the parameters that your company has to meetWhen I took my subaru to First Team for an initial estimate, I was told by ***- "that this is a preliminary look, and when we get in there we will find out all the damage that has been done." when I dropped my car off for repairs, I was told the same thing by [redacted] - that theses pieces of paper were estimates, and when the crew was able to pull everything apart they would then assess the full amount of the damage and if anything over what the Insurance Coestimate was needed, they would call the inscoand ask about an addition to the estimateThis actually happened but it was again, something cosmetic with the bumper.(another $200) I picked up my car late on a friday night and it was still screwy driving and still making noisesi had pushed for an alignment because(?? I dont know? I was hit and it wasn't acting this way before) so if I don't know whats wrong with it, I trusted the Experts to tell meSubaru only looked as far as the aesthetic damage even though I had asked several times about the noises and alignment, not knowing what was going on with the carI understand that the insurance estimate guy is not a car expert, he is not a car mechanic, nor is he someone who is in and out of cars like the guys at First TeamI was trusting First Team to do their job, not just follow some piece of paperI was trusting them to find all that was wrong with this car and take it up with the insurance so I could have my car fixedNow, because I drove away from your lot, the insurance is not going to pay for the transmission crack, which should have been assessed(by subaru collision) long before any external repairs were made, and addressed to the customer, and the insurance companyI was not told about further additions to the estimate until I paid the billSubaru Collision missed the major damage from this accident, but I was trusting Subaru to be thorough and complete, as they have been with my vehicle in the past Now I am paying out of pocket to repair my car Subaru can vouch for all the maintenance on this car, there was no crack before the accident.I am still driving a rental car, and I still don't have my car repaired to satisfactory condition.Everything is still out of pocket and very unsatisfactory

Thank you for the opportunity to respondThe issue here is how Mr [redacted] will pay for the Extended Service Contract he chose to purchaseAs Mr [redacted] and a representative from [redacted] has explained to him, there are two choices:Pay for this coverage in full at time of purchase.2.Monthly payment options are available through a Automatic Direct Pay from a Checking Account or a Credit/Debit CardAutomated billing is the only payment option.These are the only two options available to pay for this coverageMr[redacted] may make arrangements to pay in full for the contract or continue the agreement he approved and make monthly payments on time with Direct Automated PaymentsIf Mr [redacted] does not want to continue to make payments as agreed, this coverage is cancellablePlease ask Mr [redacted] to let us know what he would like to do.Again, thank you for the opportunity to respond