Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Either this President is clueless to what goes on in his business or the lying is institutional I have attached the email to confirm the registration for the free gift card which this Business "President" denies When I clearly asked " [redacted] ***s" if he needed the gift card registration number, he dodged the issue by placating and saying that I would receive an electronic link after the test drive I emailed "***" the next day to which I received no reply These people would have never honored their advertisement unless a complaint with the Revdex.com was submitted Regards, [redacted]
As I explained, we don't contest her claim and we would have respectfully credited her card back regardless when she came back to cancel, even though she had taken the initiative to call it in and cancel before she had come in, as per documents that we have that I sent you previously, her signature was on every document that we do prior to sale and given there were miscommunication regarding running her card, she would have been credited the charge without any questions asked, so again my sincere apology for my sales departments miscommunication and shortcoming in her case and no harm has been intended and done! my offer still stands if she would like to call me or come down and visit with me I can extend that personally, sincerely,*** ***
Dear Revdex.com:Customer had never mentioned or indicated regarding the $Gift card when she was here on the last day of March ( an incentive that must be claimed otherwise we have no way of knowing that the customer was brought in from that medium) although after an investigative research we found
out that she had come through *** ( a medium that is different and no affiliation with gift card incentives)! But at this point I have arranged to get her a Gift Card by my management team so we can rectify the situation.respectfully,*** ***, President
Dear Mr***I have come across Mrand Mrs*** complaint before your email and I left a message for them to call me to try to resolve this if at all possible! I attached a copy of their repair order and the condition report that Mrs*** had signed at the time that she had dropped of their
vehicle, which indicates condition of their vehicleAs you can see on the attached repair order service advisor's recommendation was to send to body shop because of prior impact which was denied by themwe even did a temporary fix with no charge as it indicates on the repair orderI can only go by what I see in what was documented and that's exactly why I called them to give them the opportunity to come in and explain their side! At this point I'm more than willing to try to resole their issue and find an amicable solutionBut before going any further I need them to immediately retract all of their negative reviews that they posted before any further consideration. *** ***, Dealer principal and General manager,
I would like them to show where I authorized them to place a $hold on my card because I did not authorize them to, verbally or writtenAnd you can review them footage in the lobby to confirm thatWhen he brought my card to me I asked "why did you swipe my card for $I didn't authorize you to swipe my card at all for money only for my credit report" his response was "I swiped the card because the banks were going to close and I thought we had a deal"You can check the video tapes to confirm thatI NEVER authorized them to take money off my cardAnd I returned the following day to get copies of all papers I signed and to take my insurance card and my registration that they failed to give me back the night before.And *** pulled me outside to try and sell me a car knowing damn well he committed fraud on my credit card the night before.An oil change is not a solution to someone committing fraudulent transactions on someone's card!I just got off the phone with Revdex.com and I was told to email my response to this email to be added to be sent to the dealer.Thanks*** ***
Gift card received but dealership never accepted responsibility for their deceptive tactics
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr***,I'm responding to Mrs*** *** complaint (you have her as ***) , First of all let me express that I regret that *** had to go through the sales experience that left her with such a negative impression, And secondly explain and not so much contest her
claim, because we are responsible to make sure that we treat and explain the sales procedure to everyone regardless of the circumstance! with that said we had a special event, run in conjunction with an outside management company by invitation only going on, when she came in and trying to purchase a vehicle or at least what our documents show ( as per attached documents)! she had attempted to purchase and negotiate an automobile from us and trade her existing vehicle for about a couple of hours and with the $down payment, while she was waiting to go to finance office to finalize the final contract and the dmv paperwork, she was given advise by her friend companion since the vehicle she was attempting to purchase had the CVT transmission ( new tranny that just about most manufacturers now days produce that is modified improved version of automatic tranny) isn't a viable option, that's when she expressed that she needed time to think about the deal and mutually agreed to leave a $deposit with the sales crew, on her credit card until next day! Given that she came back next day and had changed her mind about the deal and asked us to return the deposit which was cancelled by her in the first place! Again I wish we could have done more to have her feel comfortable regardless weather she was buying from us or not, after all we have been here as a community dealer and take a pride in treating all people fair with or without their attempt to purchase! I would be more than happy to have her reach out to me and maybe I can give her a free oil change or so and personally apologize to her and just maybe she realizes that I'm very sincere in my claim and hopefully this would be a water under the bridge!sincerely, *** ***,GM
On Tuesday May 16, customer came in requesting for an oil change to be performed on her vehicle at that time the vehicle had 49,milesDuring vehicle’s write up, customer brought up a transmission concern stating that her vehicle had a hesitation when trying to accelerateCustomer
was asked if the transmission service (drain and refill) had ever been done elsewhere at the due mileage of 30,miles or months (as recommended on owner’s manual)Customer stated that her vehicle’s transmission had never been serviced before and requested the services that were due at 30,milesIn addition, service writer informed the customer of three open and active safety recalls on her vehicle and explained that performing those recalls on the same day as the 30,miles service would take approximately four to five hoursService advisor went over each of the services and inspections that would be performed on the customer’s vehicle and handed a copy of the approved repair order to the customer.Customer requested to be dropped off at her home and to be picked up the next day (May 17, 2017) at 12:00pmDuring tire inspection (part of the 30k service), tech noticed TPMS light was onTech inspected all tire sensors and found sensors were not registered (sensors were wiped out / no info)In addition, tech also found Cabin Filter dirty (not included on 30k service). Service advisor called customer to inform of recommended items to be replaced and or repaired and customer only approved on Cabin Filter at a discounted price(Phone call took place 05/16/at 1:33pm)Customer was picked up from her home and brought to the dealership at 12:00pm on May the 17thCustomer paid for the service that was done on her car with a 10% off discount and left dealership.(Vehicle left with 49,miles after road test that is part of 30k service)Approximately minutes after vehicle was delivered, customer called dealership stating her vehicle was vibrating at speeds over mphCustomer also stated vehicle wouldn’t turn onService advisor sent a tech to her home to jump start vehicle and bring it back to the dealershipUpon inspection tech found small rock caught between brake pad and rotor possibly causing to make noiseHowever no vibration was felt when tech drove vehicle back to dealership. As a third attempt to reassure vehicle was in safe conditions to drive, manager request for tech to go on test drive with customerTech and customer went on a road test for miles and found no noise or vibration on vehicle.When we informed her the battery didn’t pass the current test upon second inspection ( it didn’t show any deficiencies before otherwise we would have recommended the replacement the first time around) she then was showing discontent and blaming everyone here at the dealership for her failed battery, which must have happened after the fact(she even started the vehicle when she took delivery of her vehicle and everything was fine)When she called with her issues we didn’t hesitate to send two people to her place right away and make certain her vehicle was repaired properly and brought her car back with no reservation and reexamined the work that was done, so to make sure the work that we did wasn’t compromised due to human error and so forth!When I spoke to her after she had expressed her discontent and demanding $in damages due to her lost wages( not sure how she had determined that amount) that’s when I ended our meeting and realized she is not neither reasonable nor rationalI never asked why she didn’t speak any other languages to our service advisor, all I said that I can understand why she could have been having a miscommunication problems with my service advisor and I tried to shift the blame on us and express that if there is any communication problems it was because our advisor didn’t communicate effectively with her and that’s when she started mumbling very fast Spanish and saying she could have spoken Spanish! At the end not only she refused to sign the final paperwork for her second visit but abruptly she jumped across the desk and grabbed the paperwork from Advisor’s hand and ran to her car and sped in reverse in our busy driveway!!! I’m just thankful that she didn’t run over anyone that could have been a tragedy!! (she has our hard copy of service order, although we can generate another copy but not sure what she thought she could accomplish by doing that)As a community dealer we always strive to do an honest, ethical and fair business by offering competitive prices and superior service, and I can confidently tell you not only we offered her that but tried to accommodate her despite of her irrational demands and foul language to everyone here even myself, but at the end there isn’t anything more that I can offer!Respectfully *** ***, President
Please inform Mrs. [redacted] that contact [redacted] if in case she still hasn't received hers yet, we show that her name isn't in the list of recipients that are due gift cards any more ( her name was removed from the list, that only means that she should have received the gift card or they are processing it) by any case when she makes contact with them, she will know the status of the gift card. I again apologize for any inconvenience and please be in touch if there was any obstacles getting the gift card we will do our best for speedy resolution. Sincerely, [redacted], President.
AS my previous response, I left them a message to call me with an intention to try to resolve their issue. When Mr. [redacted] called me he was adamant that he wants to pursue the lemon law buy back on his vehicle and as I explained to him that's the option that I certainly Can't help him...
with! Thant has to go through Toyota dealership and if that's the fashion that he wants to go by resolving his problem then I can't help him. I was willing to sit down and have a civil resolution and try to help him, but when I'm repeatedly threatened that that's the manner that he wants to pursue this matter then I respect that and there is nothing further to talk about. If in case they would still like to have a balanced and civil meeting to try to resolve this matter I'm all for it, which was exactly what I had offered the very first time and even now. But they need to retract their negative review first and then realize by being aggressive and threatening to take legal action, not only we can't resolve anything but it's a conflict that we won't get anywhere. Please let me know if they would like to have a meeting in a manner that we can resolve this.sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if everything is resolved and the fixes/repairs are made on our vehicle. We will have a meeting with [redacted] in person in trying to resolve this issue. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, and then will delete the review.
Regards,
[redacted] And [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Either this President is clueless to what goes on in his business or the lying is institutional. I have attached the email to confirm the registration for the free gift card which this Business "President" denies. When I clearly asked "[redacted]s" if he needed the gift card registration number, he dodged the issue by placating and saying that I would receive an electronic link after the test drive. I emailed "[redacted]" the next day to which I received no reply. These people would have never honored their advertisement unless a complaint with the Revdex.com was submitted.
Regards,
[redacted]
Dear [redacted],We have been an authorized Mitsubishi Dealership for last 33 years, not sure where Mrs. [redacted] got her information but we can't possibly sell or service new vehicles if we weren't one, in regards to her complaint regarding the defective exhaust( which she is referring to), it was...
never under warranty even at the time of visit when she brought in her car originally 14 months or approximately 20,000 miles ago in April of 2016, before she purchased the vehicle and had us inspect the vehicle so I'm not sure why she thinks that we didn't inform her in regards to the defects on her car! besides there was nothing wrong with anything else on the vehicle besides what is outlined in the attachment. We had outlined all that were wrong with the vehicle and the exhaust was never an issue otherwise would have been one additional item as it's our ethical and professional obligation to inform her regardless being under warranty or an item that customer pays to fix. Our service advisor has outlined in the attached document to list the series of events that occurred with this client's visits at El Cajon Mitsubishi at the original visit and the consequent visits for the oil changes and not sure what exactly we have missed at any point that we are accused of? But at any rate I will be more than happy to meet with them and rectify.Sincerely,[redacted], President
all vehicles can either use regular or synthetic blend, coupon send, was for regular blend and upgraded by customer to synthetic at the time of reception, and we gave the 15% discount for having brought in the coupon! I answered customer on a social site that I would like to offer him...
a complimentary regular blend oil change or as he wishs $25 back, My apologies for misunderstanding! [redacted], President
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Either this President is clueless to what goes on in his business or the lying is institutional I have attached the email to confirm the registration for the free gift card which this Business "President" denies When I clearly asked " [redacted] ***s" if he needed the gift card registration number, he dodged the issue by placating and saying that I would receive an electronic link after the test drive I emailed "***" the next day to which I received no reply These people would have never honored their advertisement unless a complaint with the Revdex.com was submitted Regards, [redacted]
As I explained, we don't contest her claim and we would have respectfully credited her card back regardless when she came back to cancel, even though she had taken the initiative to call it in and cancel before she had come in, as per documents that we have that I sent you previously, her signature was on every document that we do prior to sale and given there were miscommunication regarding running her card, she would have been credited the charge without any questions asked, so again my sincere apology for my sales departments miscommunication and shortcoming in her case and no harm has been intended and done! my offer still stands if she would like to call me or come down and visit with me I can extend that personally, sincerely,*** ***
Dear Revdex.com:Customer had never mentioned or indicated regarding the $Gift card when she was here on the last day of March ( an incentive that must be claimed otherwise we have no way of knowing that the customer was brought in from that medium) although after an investigative research we found
out that she had come through *** ( a medium that is different and no affiliation with gift card incentives)! But at this point I have arranged to get her a Gift Card by my management team so we can rectify the situation.respectfully,*** ***, President
Dear Mr***I have come across Mrand Mrs*** complaint before your email and I left a message for them to call me to try to resolve this if at all possible! I attached a copy of their repair order and the condition report that Mrs*** had signed at the time that she had dropped of their
vehicle, which indicates condition of their vehicleAs you can see on the attached repair order service advisor's recommendation was to send to body shop because of prior impact which was denied by themwe even did a temporary fix with no charge as it indicates on the repair orderI can only go by what I see in what was documented and that's exactly why I called them to give them the opportunity to come in and explain their side! At this point I'm more than willing to try to resole their issue and find an amicable solutionBut before going any further I need them to immediately retract all of their negative reviews that they posted before any further consideration. *** ***, Dealer principal and General manager,
I would like them to show where I authorized them to place a $hold on my card because I did not authorize them to, verbally or writtenAnd you can review them footage in the lobby to confirm thatWhen he brought my card to me I asked "why did you swipe my card for $I didn't authorize you to swipe my card at all for money only for my credit report" his response was "I swiped the card because the banks were going to close and I thought we had a deal"You can check the video tapes to confirm thatI NEVER authorized them to take money off my cardAnd I returned the following day to get copies of all papers I signed and to take my insurance card and my registration that they failed to give me back the night before.And *** pulled me outside to try and sell me a car knowing damn well he committed fraud on my credit card the night before.An oil change is not a solution to someone committing fraudulent transactions on someone's card!I just got off the phone with Revdex.com and I was told to email my response to this email to be added to be sent to the dealer.Thanks*** ***
Gift card received but dealership never accepted responsibility for their deceptive tactics
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Mr***,I'm responding to Mrs*** *** complaint (you have her as ***) , First of all let me express that I regret that *** had to go through the sales experience that left her with such a negative impression, And secondly explain and not so much contest her
claim, because we are responsible to make sure that we treat and explain the sales procedure to everyone regardless of the circumstance! with that said we had a special event, run in conjunction with an outside management company by invitation only going on, when she came in and trying to purchase a vehicle or at least what our documents show ( as per attached documents)! she had attempted to purchase and negotiate an automobile from us and trade her existing vehicle for about a couple of hours and with the $down payment, while she was waiting to go to finance office to finalize the final contract and the dmv paperwork, she was given advise by her friend companion since the vehicle she was attempting to purchase had the CVT transmission ( new tranny that just about most manufacturers now days produce that is modified improved version of automatic tranny) isn't a viable option, that's when she expressed that she needed time to think about the deal and mutually agreed to leave a $deposit with the sales crew, on her credit card until next day! Given that she came back next day and had changed her mind about the deal and asked us to return the deposit which was cancelled by her in the first place! Again I wish we could have done more to have her feel comfortable regardless weather she was buying from us or not, after all we have been here as a community dealer and take a pride in treating all people fair with or without their attempt to purchase! I would be more than happy to have her reach out to me and maybe I can give her a free oil change or so and personally apologize to her and just maybe she realizes that I'm very sincere in my claim and hopefully this would be a water under the bridge!sincerely, *** ***,GM
On Tuesday May 16, customer came in requesting for an oil change to be performed on her vehicle at that time the vehicle had 49,milesDuring vehicle’s write up, customer brought up a transmission concern stating that her vehicle had a hesitation when trying to accelerateCustomer
was asked if the transmission service (drain and refill) had ever been done elsewhere at the due mileage of 30,miles or months (as recommended on owner’s manual)Customer stated that her vehicle’s transmission had never been serviced before and requested the services that were due at 30,milesIn addition, service writer informed the customer of three open and active safety recalls on her vehicle and explained that performing those recalls on the same day as the 30,miles service would take approximately four to five hoursService advisor went over each of the services and inspections that would be performed on the customer’s vehicle and handed a copy of the approved repair order to the customer.Customer requested to be dropped off at her home and to be picked up the next day (May 17, 2017) at 12:00pmDuring tire inspection (part of the 30k service), tech noticed TPMS light was onTech inspected all tire sensors and found sensors were not registered (sensors were wiped out / no info)In addition, tech also found Cabin Filter dirty (not included on 30k service). Service advisor called customer to inform of recommended items to be replaced and or repaired and customer only approved on Cabin Filter at a discounted price(Phone call took place 05/16/at 1:33pm)Customer was picked up from her home and brought to the dealership at 12:00pm on May the 17thCustomer paid for the service that was done on her car with a 10% off discount and left dealership.(Vehicle left with 49,miles after road test that is part of 30k service)Approximately minutes after vehicle was delivered, customer called dealership stating her vehicle was vibrating at speeds over mphCustomer also stated vehicle wouldn’t turn onService advisor sent a tech to her home to jump start vehicle and bring it back to the dealershipUpon inspection tech found small rock caught between brake pad and rotor possibly causing to make noiseHowever no vibration was felt when tech drove vehicle back to dealership. As a third attempt to reassure vehicle was in safe conditions to drive, manager request for tech to go on test drive with customerTech and customer went on a road test for miles and found no noise or vibration on vehicle.When we informed her the battery didn’t pass the current test upon second inspection ( it didn’t show any deficiencies before otherwise we would have recommended the replacement the first time around) she then was showing discontent and blaming everyone here at the dealership for her failed battery, which must have happened after the fact(she even started the vehicle when she took delivery of her vehicle and everything was fine)When she called with her issues we didn’t hesitate to send two people to her place right away and make certain her vehicle was repaired properly and brought her car back with no reservation and reexamined the work that was done, so to make sure the work that we did wasn’t compromised due to human error and so forth!When I spoke to her after she had expressed her discontent and demanding $in damages due to her lost wages( not sure how she had determined that amount) that’s when I ended our meeting and realized she is not neither reasonable nor rationalI never asked why she didn’t speak any other languages to our service advisor, all I said that I can understand why she could have been having a miscommunication problems with my service advisor and I tried to shift the blame on us and express that if there is any communication problems it was because our advisor didn’t communicate effectively with her and that’s when she started mumbling very fast Spanish and saying she could have spoken Spanish! At the end not only she refused to sign the final paperwork for her second visit but abruptly she jumped across the desk and grabbed the paperwork from Advisor’s hand and ran to her car and sped in reverse in our busy driveway!!! I’m just thankful that she didn’t run over anyone that could have been a tragedy!! (she has our hard copy of service order, although we can generate another copy but not sure what she thought she could accomplish by doing that)As a community dealer we always strive to do an honest, ethical and fair business by offering competitive prices and superior service, and I can confidently tell you not only we offered her that but tried to accommodate her despite of her irrational demands and foul language to everyone here even myself, but at the end there isn’t anything more that I can offer!Respectfully *** ***, President
Please inform Mrs. [redacted] that contact [redacted] if in case she still hasn't received hers yet, we show that her name isn't in the list of recipients that are due gift cards any more ( her name was removed from the list, that only means that she should have received the gift card or they are processing it) by any case when she makes contact with them, she will know the status of the gift card. I again apologize for any inconvenience and please be in touch if there was any obstacles getting the gift card we will do our best for speedy resolution. Sincerely, [redacted], President.
AS my previous response, I left them a message to call me with an intention to try to resolve their issue. When Mr. [redacted] called me he was adamant that he wants to pursue the lemon law buy back on his vehicle and as I explained to him that's the option that I certainly Can't help him...
with! Thant has to go through Toyota dealership and if that's the fashion that he wants to go by resolving his problem then I can't help him. I was willing to sit down and have a civil resolution and try to help him, but when I'm repeatedly threatened that that's the manner that he wants to pursue this matter then I respect that and there is nothing further to talk about. If in case they would still like to have a balanced and civil meeting to try to resolve this matter I'm all for it, which was exactly what I had offered the very first time and even now. But they need to retract their negative review first and then realize by being aggressive and threatening to take legal action, not only we can't resolve anything but it's a conflict that we won't get anywhere. Please let me know if they would like to have a meeting in a manner that we can resolve this.sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if everything is resolved and the fixes/repairs are made on our vehicle. We will have a meeting with [redacted] in person in trying to resolve this issue. I will wait for the business to perform this action and, if it does, will consider this complaint resolved, and then will delete the review.
Regards,
[redacted] And [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Either this President is clueless to what goes on in his business or the lying is institutional. I have attached the email to confirm the registration for the free gift card which this Business "President" denies. When I clearly asked "[redacted]s" if he needed the gift card registration number, he dodged the issue by placating and saying that I would receive an electronic link after the test drive. I emailed "[redacted]" the next day to which I received no reply. These people would have never honored their advertisement unless a complaint with the Revdex.com was submitted.
Regards,
[redacted]
Dear [redacted],We have been an authorized Mitsubishi Dealership for last 33 years, not sure where Mrs. [redacted] got her information but we can't possibly sell or service new vehicles if we weren't one, in regards to her complaint regarding the defective exhaust( which she is referring to), it was...
never under warranty even at the time of visit when she brought in her car originally 14 months or approximately 20,000 miles ago in April of 2016, before she purchased the vehicle and had us inspect the vehicle so I'm not sure why she thinks that we didn't inform her in regards to the defects on her car! besides there was nothing wrong with anything else on the vehicle besides what is outlined in the attachment. We had outlined all that were wrong with the vehicle and the exhaust was never an issue otherwise would have been one additional item as it's our ethical and professional obligation to inform her regardless being under warranty or an item that customer pays to fix. Our service advisor has outlined in the attached document to list the series of events that occurred with this client's visits at El Cajon Mitsubishi at the original visit and the consequent visits for the oil changes and not sure what exactly we have missed at any point that we are accused of? But at any rate I will be more than happy to meet with them and rectify.Sincerely,[redacted], President
all vehicles can either use regular or synthetic blend, coupon send, was for regular blend and upgraded by customer to synthetic at the time of reception, and we gave the 15% discount for having brought in the coupon! I answered customer on a social site that I would like to offer him...
a complimentary regular blend oil change or as he wishs $25 back, My apologies for misunderstanding! [redacted], President