Brussell Exterminating Service

Our property was sold by the owner and we have to move to a new location in JuneWe called to and cancelled the service and contractRegardless, we were charged $for both May and June even though no service was providedOn top of that we were charged another $for contract cancellationWe will avoid Brussell in the future and ask others to be beware of this company

I have requested that *** *** withdraw the review so that we may proceed with the complaint. Thank you

Our property was sold by the owner and we have to move to a new location in June30. We called to and cancelled the service and contract. Regardless, we were charged $159 for both May and June even though no service was provided. On top of that we were charged another $225 for contract cancellation. We will avoid Brussell in the future and ask others to be beware of this company.

Review: We've signed up with Brussells Exterminating Services in 2010, to help tackle a bed bug problem. The contract clearly states - "scope of service to be provided - initial service". Within the scope description it lists what type of service we are receiving clearly, and that we have prepaid the full amount for that. The company's salesperson was present to explain the contract fully and clearly to us, and we were told that this is the only service we would be receiving and this is the only payment that we would have to pay. We were extremely clear to the representative that we want to pre-pay 100% any costs involved ever, and using that as leverage we negotiated a 10% discount.

According to the contract, and the salesperson the contract was over, once the initial service is over - due to the "scope of service to be provided". It did not include any follow up appointments, or charges in "scope of service to be provided". This was additionally confirmed to us verbally, by the salesperson. If there were any other future charges, they would have been ALSO prepaid 100%, but we were told there would not be, and the contract agrees with that.

The service ended up being ineffective, and we've let the company know, as well as we've verbally asked for a refund. Afterwards they showed up to do one more additional visit, to check on their previous work. At first, we were appreciative of a follow up after an ineffective performance, until we found out that they would like to charge us more.

Unfortunately their own salesman was very clear that there would not be any further charges, since we've PREPAID 100% of everything, and it was not in the "scope of service to be provided", nor was it verbally explained to us that anyone else would be coming over.Desired Settlement: This has been a ridiculous experience, where a company is telling us two different things. The contract and the salesman on hand were very clear that there would be no other charges, and no other work down outside of "scope of service to be provided", unless we wanted it to be done. We've prepaid for the entire amount, and received a discount for a fully paid bill.

This company should be excited to receive this much money for ineffective service, with no negative reviews of every social site; instead of introducing a new interpretation to their contract, and asking for more money. If the "scope of service" included anything else in it, or if the salesperson told us that there would be further follow up charges, we would either have paid in full for all of those charges, and negotiated a deeper discount for always paying 100%, or simply would not have agreed to use the service.

Currently the company is seeking a payment for their unapproved visit, and cancellation fees. However, since everything was paid 100% in advance, when we've sent out a cancellation later early 2011, that should have been sufficient.

We would welcome a full refund for ineffective service, but would be fine with a solution that fits in within the contract, where the company would acknowledge that everything has been already paid for a long time ago.

Review: I have told this company repeatedly on numerous occasions I do not want to continue with there services but they continue to attempt to extort money from me through intimidation tactics, showing up at my home unannounced and erroneous billing statements. The original salesman and I agreed to do a month to month on demand contract after the first initial treatment and two subsequent treatments in which we saw no more evidence of infestation. I told him that I did not want to continue service then because I couldn't afford the monthly fee. Based on my budget then, [redacted] the salesman, agreed to put me on a month to month contract. We spoke on the phone and he assured me that it wouldn't be a problem. I utilized there services for about 4 months, only opting for on-demand treatment twice. It appears that [redacted] and the onsite tech [redacted] has since left the company. One year later, the new person who is currently running the operation is clueless and is requesting additional monies for continued service.

I also dislike the fact that Virginia (front office personnel) continuously sent technicians to my house without my knowledge. As the owner of the property, I never authorized them to enter my home and perform any inspection since the initial contract was signed in Jan. 2012. This is a bad business practice that is thoroughly distasteful. This is shady business practice in attempt to extort money from your customers. I have had enough.Desired Settlement: I want to be left alone. This contract has long expired without any desire from me to renew. I've made it clear several times.

Business

Response:

October 28, 2013

Dear **. [redacted],

I am in receipt of the complaint from October 6, 2013. I assure you that Brussell Exterminating Service is in no way trying to "extort money” from the complainant. The invoice we have submitted to the complainant, insisting on payment, is a legitimate request based on the contract that was signed by the complainant.

On January 23, 2012 Brussell entered into a contract with the complainant. The contract was for an initial pest control service, one follow-up visit and a service contract for 12 monthly visits. The salesperson recommended the monthly treatment as the home is in an environment that makes it susceptible to pest activity. It was not required to get the initial service.

The initial service way performed on January 24, 2012. The follow-up visit was performed a year later on February 3, 2013. The contract price of these two visits was $291.50. A follow-up service was completed on March 8, 2013, which Brussell did not charge for. The monthly contract started with a sendee on April 20, 2012. Another servicc was not completed until almost a year later, on March 15. 2013. The last service we completed for the complainant was on April 29, 2013 after which he then decided that he did not need the service any more. When we would not allow him to break the contract without penalty, he then stated that he had an agreement with the salesperson that would allow him to get out of the contract whenever he chose, without penalty. I reviewed the contract and found no such clause. I spoke to the salesperson who said he never made any such arrangement with the complainant,

In the end we are holding the complainant to the terms of the agreement. However, we did compromise and reduced the termination fee by more than two thirds.

I would like to state, for the record, the following:

1. The original salesperson has never left the employ of Brussell Exterminating Service and has spoken directly with the complainant

2. The current operations manager was the same operations manager in January 2012

3, Never at any time did a Brussell employee enter the home without authorization

I thank you for allowing Brussell to present our side to this issue. We pride ourselves on providing excellent service to all our customers and we will continue to do so.

Regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am

rejecting this response because: Their timeline is misconstrued, and the

contract was agreed to be on an on-demand basis which would explain why no

services were performed on a consistent basis. I was under duress at the time

due to a nagging tenant and needed services immediately. This last minute

agreement in which the salesperson, [redacted] assured me that it wouldn't be a

problem going on-demand was signed under false pretences. Hence, the reason, no

services were performed for a full year. Maybe information wasn't relayed back

to management to adjust the contract accordingly but this seem to attribute to

they’re business culture in general. If this was truly a 12 month agreement,

wouldn't a company wonder why the customer is not accepting services for a full

year. I know my budget now and I knew it then, I would not have been able to

afford continuous service at their rate of;

Review: Brussell Exterminating Service is charging me for a follow up inspection for termintes. The initial termite treatment included the follow up inspection. I was told that if I paid an additional $100 it would cover me for an additional treatment for 1 year if the termites were to return. I would not have to pay the full fee to have Brussell come out and treat again if I paid the $100 fee. Brussell sent technicians to my home twice to do the follow up inspection the following year without first confirming with me and without having spoken to me. I called them when I got the message that they had been to my house twice. I asked if their was a charge to have the inspection. I was told about the $100 fee and what that covered. I scheduled an appointment and had my house inspected and the Brussell technician did not see any new termite evidence. I was given a receipt with a zero balance and the technician said that the inspection was included in the initial payment. I got a call from Brussell and was told that I owed $106 (taxes included) for the follow up inspection. I told the woman I spoke with what the technician told me and that it was my understanding that the inspection was included in my initial treatment.Desired Settlement: I would like Brussell Exterminating Service to own up to the agreement and not bill for the follow up termite inspection. I don't want to ever do business with this company again.

PS

The technician was very nice and professional, however the day Brussell was scheduled to come out I was given a 2 hour time frame, from 1 pm to 3 pm. I was called a little before 1 pm and was told the technician would arrive about 3 pm and as she continued to talk she said it would be closer to 3:15 or 3:30. At about 2 pm I was called again and told that the technician was hung up and could they call me on Monday and reschedule( my appointment was on Saturday) I agreed. At about 4:40 pm Saturday the technician called me and asked if he could still come over, I agreed. Brussell called me on Monday and the same woman that told me I owed $106 asked me who came to my house and that two technicians were supposed to come. The Technician that didn't show had the correct bill. Brussell dosen't seem to be very organized and they keep very poor records. Why did I have to tell her which technician came to my house? Shouldn't they know who they are sending to my home. I am very unhappy with Brussell. When I had my initial termite treatment I told them I was going to report them to Revdex.com because they were trying to bill me for services I did not ask to have done. Not happy with Brussell. Please help. Thank you in advance.