Brussels Restaurant-Brasserie

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Contact Name and Title: Tony [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@bosakmail.com Mr ***'s vehicle was towed to us on 6-12-with a no start conditionThe mileage was 12,The technician looked at the vehicle and found that the engine was full of water and locked upIt had recently been raining and the car appeared to have gone through a very deep puddleThe technician removed the air filter to inspect and found it was full of waterThe air intake snorkel to the engine was full of water alsoThe only way for water to get into the air filter, is by going through water deep enough that it is sucked in through the air filter housingThe customer filed and insurance claim and the engine was replaced by Progressive Insurance with a motor they provided to us from one of their vendorsOn 10-12-the vehicle was brought back with 26,miles(Customer had driven the vehicle 14,miles since the engine was replaced) Customer stated he had a check engine light coming on and the engine hesitatedStored codes were presentLight never came on for us and the problem never occurredWe drove it almost milesCustomer took the vehicle back on 10-16-On 10-20-the customer came back with the check engine light onIt had 26,milesThe vehicle had active codes P0344, P1628, P0652, & PnowWe found the Camshaft Sensor and MAP sensor were shortedParts were replacedVehicle was driven miles and concern did not resurfaceAt the same visit we informed the customer that he had a brake pulsation causing the vehicle to shake when brakingThe Brake Pads and Rotors are warrantied for month 12k miles from the manufacturerThe customer did not want to pay for the repair, so we did not fix the pulsation at that timeCustomer flooded his car, and it caused the initial issueWe do not know the possibilities of future issues the vehicle may have due to it being floodedThe manufacturer and our Dealership can not be held responsible for components going bad on a vehicle that has been floodedOur dealership cannot assist in replacing the vehicleWe recommend to the customer that if and when he encounters more issues with his car that could be flood re-lated, he should contact his car insurance company for possible coverage OFFER:

Initial Business Response / [redacted] (1000, 5, 2015/10/01) */ Contact Name and Title: Jose Sales Manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com On October we refunded the full amount of money down and unwound the sale of the Jeep Cherokee FWD that was sold to customer We tried to find him a 4xthat would fit his budgetThe lending institution countered with a lower amount financed, so we were not able to proceedWe offered a discounted price to get customer closer to his budget but still needed additional cash down, to which he refused OFFER:

Initial Business Response /* (1000, 5, 2017/12/18) */
Contact Name and Title: Steven *** Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@bosakmail.com
To Whom it *** Concern:
Document outlines our original online discounted price of $minus $in Rebates= $36999++ AS
ADVERTISEDIt is stated that he came in on a price of $42K and also later states $so there seems to be some confusionIf you look at the bill of sale, $selling price minus $Simonize( That he wanted) it comes down to $44999++Take the Nav of $off of that and also take the $in rebates off and his actual selling price was $36904++His purchase price of $is $less than the online price was at that timeWe do believe that Rickey should NOT have paid half of the $NAV download in service a week or so laterThis was included in the original purchaseWe believe that *** is owed a refund of $for thatWhat he needs to look at is his sales tax, service contract, and interest as part of his overall total amount financedHe did not pay $more than the advertised price and that is clear with the Document 1, bill of sale, and finance contract which is all includedWe have also included disclosures that have been signed by the customer of his acceptance and approval of all numbers and documentsAgain, we do believe that he is owed $if he paid for half of the Nav install and this might have been confusion on our part in service the day he came in to have it installedIf you need any additional documentation to validate the transparency in this transaction, please let us know
Initial Consumer Rebuttal /* (3000, 7, 2017/12/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response
Firstly, there need be no confusion between the $42K and the $36,as I explained in my complaint - those were advertised prices for two different vehicles; namely, the vehicle I wanted to purchase and the vehicle I actually purchasedIt was advertised at $36,495; not $36,The salesperson told me one of the reasons it was "priced so low" was because of the small dent in the rear bumper - maybe that is the discrepancyRegardless of what documents have been conveyed, showing the advertisement in the response, I know what I saw and was "sold" on by the salesperson - $36,
The $for Simonize was sold to me as an add-on, which I do not dispute
You cannot take off the $for the NAV because it was included in the advertised priceThat brings us to $- $rebates = $purchase price, which is a $discrepancy
Then there is the matter of the salesperson offering me $for my trade in, which I accepted as part of the "deal" that I was SOLDWhen I asked about it prior to signing the bill of sale and finance contract, after I noticed it showed only $for traallowance; he told me that it had to be written that way in order to get the rebates offeredMore skillful dissuasion, which I believedI spoke with *** on the phone about this as wellHe said we would talk to the salesperson and get back to meAnother thing which I have still not received a call back onSide note: Don't say you are going to do something and then fail to honor your wordThis applies most acutely in customer service; which has been sorely absent from Bosak since the ink driedOne would naturally presume a "Sales Manager" to have at least enough integrity to know that
By the above calculations, there is a discrepancy of $
Lastly, there was no confusion in the service departmentI called *** a few days before bringing the truck in to get the Simonize put on and asked how to setup the NAVHe said it would be $more to pay for that softwareHe said he would check, but he was pretty sure it was not includedThen, when I brought it in I was told that they wanted to give me a discount for buying a new truck, so they reduced it to $Then the service rep said she would ask to see if they could split it with meWhen I came in to pick up the truck, they charged $So it is clearly NOT a mistakeIt was a willfully intended scheme to steal even more money from meAnd why is it, once it was "innocently noticed" that I am owed $297.50, that I did not receive a check or refund or even a phone call? I finally received a call back from Chris, even though I have been leaving messages for Steven for over a month, to schedule the Simonize coating to be buffed, because it made the surface of the truck resemble an orange peelHad my call been returned promptly, perhaps it would have been possible to buff it back to the original smooth surfaceI will likely be filing another complaint on that fiasco as I was told it came from the factory with that poor of a finish - highly improbable and it didn't look like that when I bought itThe reason I bring it up here is, I was in the dealership twice last week; either time provided ample opportunity to issue a refund of the $297.50, discuss the other discrepancies and etcYet again, Bosak failed miserably at even attempting to provide customer service in this regard - let alone customer satisfaction
This brings our total owing to me to $An apology is not out of the question either
Final Consumer Response /* (4200, 11, 2017/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept the apology and acknowledge the adjustment in the direction of the conversation toward reasonable customer serviceThank you
However, the proposed resolution is incomplete as it has not included the remaining discrepancy in the traallowance noted in my previous replySubtract the $"extra" NAV refund and the balance owing in our discussion is at $2,
As for the paint fiasco, the offer is reasonable and customaryOther than the fact that it was necessary for me to raise various complaints before it was initiatedIt should have been a simple matter of course; procedurally automatic
Final Business Response /* (4000, 13, 2018/01/02) */
We are not sure if our submission saved previously but the $trade Allowance was fully disclosed and signed in agreement by *** a number of timesThe Bill of Sale, Retail Installment Contract and Security Agreement, Application For Certificate of Title For A Vehicle and Customer Option Summary all fully disclose the $amount and include ***'s signatures

Initial Business Response /* (1000, 5, 2015/10/01) */
Contact Name and Title: Jose Sales Manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
On October 1.2015 we refunded the full amount of money down and unwound the sale of the Jeep Cherokee FWD that was sold to customer....

We tried to find him a 4x4 that would fit his budget. The lending institution countered with a lower amount financed, so we were not able to proceed. We offered a discounted price to get customer closer to his budget but still needed additional cash down, to which he refused.
OFFER:

Initial Business Response /* (1000, 5, 2015/11/04) */
Contact Name and Title: Tony [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@bosakmail.com
Mr [redacted]'s vehicle was towed to us on 6-12-15 with a no start condition. The mileage was 12,370. The technician looked at the vehicle and found...

that the engine was full of water and locked up. It had recently been raining and the car appeared to have gone through a very deep puddle. The technician removed the air filter to inspect and found it was full of water. The air intake snorkel to the engine was full of water also. The only way for water to get into the air filter, is by going through water deep enough that it is sucked in through the air filter housing. The customer filed and insurance claim and the engine was replaced by Progressive Insurance with a motor they provided to us from one of their vendors. On 10-12-15 the vehicle was brought back with 26,415 miles. (Customer had driven the vehicle 14,045 miles since the engine was replaced) Customer stated he had a check engine light coming on and the engine hesitated. Stored codes were present. Light never came on for us and the problem never occurred. We drove it almost 40 miles. Customer took the vehicle back on 10-16-15. On 10-20-15 the customer came back with the check engine light on. It had 26,478 miles. The vehicle had active codes P0344, P1628, P0652, & P2127 now. We found the Camshaft Sensor and MAP sensor were shorted. Parts were replaced. Vehicle was driven 40 miles and concern did not resurface. At the same visit we informed the customer that he had a brake pulsation causing the vehicle to shake when braking. The Brake Pads and Rotors are warrantied for 12 month 12k miles from the manufacturer. The customer did not want to pay for the repair, so we did not fix the pulsation at that time. Customer flooded his car, and it caused the initial issue. We do not know the possibilities of future issues the vehicle may have due to it being flooded. The manufacturer and our Dealership can not be held responsible for components going bad on a vehicle that has been flooded. Our dealership cannot assist in replacing the vehicle. We recommend to the customer that if and when he encounters more issues with his car that could be flood re-lated, he should contact his car insurance company for possible coverage.
OFFER: