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Bryan Buchanan Auto Auction, Inc.

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Bryan Buchanan Auto Auction, Inc. Reviews (1)

Review: My husbands truck was repossed. When I called to get directions the girl was very rude. The next day we went to pick up the truck. When we paid the girl at the front desk, she was talking to her co-worker about the customer before us in a bad way. Then after we picked we noticed that there were several items stolen out of the truck, including the floor mats. I called Monday and talked to the same girl. She wouldn't let me speek to a supervisor. When I asked her questions, in a nice way she got very hatefull and directed me to the lean holder. The lean holder didn't steal anything. When you have a repossion. It doesn't always mean you are a bad person and don't want to pay your payment. Somethimes it happens that way. I feel that this company had no right to treat myself and my husband the way that they did and they shouldn't have taken anything from the truck until they new it was ready to be auctioned. We eneded up paying them $350 & $75 storage. I am beyond upset. [redacted]Desired Settlement: I would like to get my husbands glasses, floor mats and what ever else they stole. If not I would like reimbursement of $30 for the glasses that were baught at sale and new floor mats.

Business

Response:

To Whom lt May Concern,This letter is in regards to the attachecl letter we received from you about a complaint filed against ourcompany. No one in our company mistreated the customer. Our company serves solely as a storagefacility to the lienholder untll the time that the car needs to be sold. Therefore, we only collected S75for a storage fee. We did not collect $350 from the customer. That would have been collected by thelienholder.We have a signed statement frorn the customer from the time that the vehicle was picked up from ourlot. There was not a complaint at the time the vehicle was taken from our lot and we have not heard ofany complaint from the lienholder regarding this matter.No one that works for our Çompany would have removed any personal items from the vehicle. Ourcompany does not repossess vehicles. They are dellvered to us and we store them in a secure lot. Thevehicles and the personal property left inside are left in the same manner as they were when they weredelivered to us.Ronald BuchananOwner, Bryan Buchanan Auto Auctíon

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I did call the next day about the missing items. I will except their response because I have no proof but I would like them to know that we were very upset with how we were treated. Regards,[redacted]

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Description: AUTO AUCTIONS

Address: 1062 Mountain View Church Road, Montvale, Virginia, United States, 24122

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