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Bryan's Post Frame Construction, Inc.

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Reviews Bryan's Post Frame Construction, Inc.

Bryan's Post Frame Construction, Inc. Reviews (4)

Complaint ending in [redacted] customer name: [redacted] complaint ID ending in [redacted]. This transaction has been resolved and upon investigation of the transaction, did see that the return/credit had been bounced back due to an expired credit card expiration date which was on file for the customer and which we had originally refunded the amount to. We did speak with the customer directly and resolved the situation with providing proof of the old credit and resolution.

Thank you for providing us with the Customers response. We have offered a Full Refund and to have him even keep the item itself. We are completely sold out of the specific unit until the end of March. We would be willing to send him that product as soon as it arrives with free expedited shipping however, we cannot offer a product that we are completely sold out of. We have been more than helpful going back and forth with the customer to try and resolve the situation. Offering him a full refund and even to keep the item. He has been extremely difficult. A direct quote from the customer: "I've hope you've enjoyed playing your little "games" with me... now it'smy turn."We have never played any game with the customer and have gone out of our way to ensure he is satisfied including an immediate return and offering the item expedited as soon as it arrives. We have sold hundreds of this specific unit and this is the first unit we have ever seen with that distinct marking. We would LOVE to send a replacement if we had it or even send a different unit for him to try. I have even offered the customer a similar item that may be more expensive and he declined. I hope you understand we have offered money, exchange, every option possible and as the above statement clearly says its his turn to play games and be difficult. We would love to just come to a simple resolution. There are also around 8 other companies who sell the same if not similar product and we would love to give the customer a full refund and have an opportunity to purchase the item from a company who maybe has this item in stock for immediate delivery. Please let us know if there is any information you need and we would be more than happy to provide all information.

[redacted] complaint ending in [redacted]. I had responded to the customer personally this morning. He stated he received a "used" product which is completely impossible as we do not sell refurbished products from our facility to a customer paying regular price for an item. The item did not look used in...

the picture provided however, did have a small rust spot on the item (as if he got the item wet). We did offer for him to keep that item and we will ship him a brand new unit. We offered to ship him the same exact unit he originally ordered however, it is on back order and not in stock. I did then offer a FULL credit and for him to keep the original burner, which he declined and stated he wanted a product "overnighted" to him. A product in which we do not have to do that. I have twice already offered him all of his money refunded back to his account and he has declined to answer back, This item was was specifically purchased through [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not...

resolve my complaint. 
As of February 17, 2016 my bank indicates no record of a refund from this company.  Could you please provide me with information about when the company claims to have refunded my purchase price?
Regards,
[redacted]

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Address: 25754 N. 2150 E. Rd., Lexington, Illinois, United States, 61753

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