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Bryant Automotive

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Bryant Automotive Reviews (1)

Review: My car was worked on by John at the Bryant automotive office in Bayville, NJ. I had many things fixed there, when leaving the office I still needed my timing cover gasket fixed. I told the gentlemen I planned on leaving the area for quiet sometime due to moving. He assured me I would be fine and to bring it somewhere if I saw anything leaking, I never saw any leaking. I ended up having a problem with my heat while away (feb 2013). I went to STS in Butler County, where they informed me of the over charges of different things on my bill. When I finally moved into my new place in Brielle, nj my car over heated. I brought it to a near by place that has always been good to family and friends. Tire Craft in point pleasant beach, NJ. The manager named [redacted] there informed me of the work done by Bayville was done wrong and called Bayville himself to address the issue for me. The manager John there, who worked on my car, remembered my car an admitted to not doing a good job. My fiance', Jared Glock, and step father, John Gilligan, went to Bayville for me to bring the statement from tire craft to start my refund process. John again admitted and apologized for the issue to my fiance' and step father and told them we will get a refund we are asking for except that he needed to send it to the main office. Not hearing from anyone, I went to bayville again asking about it. John said he will tell the main office I came in again and he was unsure why or when they would be getting to me. It has been several weeks now so I called the main office and a man named wayne got on the phone and had terrible customer service. He yelled at me immediately and hung-up on me. I called tire craft and spoke to [redacted] about it who then called wayne. [redacted] got the same reaction upon mentioning he was calling about my car. When wayne finally heard [redacted] out he didn't have much to say after except that he will call his bayville office now. This has been going on since about may 18th 2013Desired Settlement: I would like my refund for the improper work done. And wayne from the main office in jackson needs retraining on proper customer service.

NOTE: I never raised my voice I was trying to understand what he was saying and told him im just repeating what the 2 mechanic one of them being his mechanic told me.

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Description: Auto Repair & Service

Address: 4125 Springfield Jamestown Rd., Redding, California, United States, 96002

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