Bryant & Sons, Inc

Thursday, August 27, 2015 Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Provide details of why you are not satisfied with this resolution.] Thursday, August 27, 2015 Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[*** *** statement is untrue. His technician *** did not discuss with my husband on July as to what condition the deck would be if power washed. Neither of the techs spoke to my husband prior to starting any work. The noise from the power washing is what made him aware they were there. The complaint stemmed from the July 23rd visit when the sealing and staining was done. The company rep *** said they would send someone out to evaluate the job and see what needed to be done to correct the problem. After numerous phone calls to Bryant's a technician arrived on Aug to re-seal and stain the deck that is when the conversation occurred with him and my husband. The technician stated if he resealed and stained it again it would look as it does now, at that point my husband told him if it’s going to look the same don’t bother he would call the office the tech said that would be the best thing. We were expecting to see someone who would address the issue not someone coming to repeat the processI did not hear back from anyone until *** *** called on August. In summation had he given me the courtesy of viewing the deck he would have seen what I was trying to explain to him. And that is (1) the deck wasn’t totally stained, there is a birds nest that was built an abandoned which is still in place. (2) in addition to the residue that is referred to as fuzz or as called by the person who did the stain and seal (wood pulp), the side railings appear to be a totally different wood due to acumination of roughness, discoloration, and globs of whatever product was used. It appears as though whatever product was used to power wash the siding on my house was also used to power wash my deck to give it that bleached out look. It’s hard for me to understand how he can make a judgment on a finished project that he has not viewed yet he tells me that he will re-stain and sealed the deck but I have to have the floor and rails sanded firstHe does not do sanding but his brother in law does and I can hire him

Revdex.com spoke with the business regarding this caseThis customer's home was powerwashed and water was sprayed into an electrical socketThe business uses low pressure was and homes are designed or should have covers on outside sockets to protect against water coming into themIn this case the
customer's socket did get water in it and instead of contacting the business directly hired an electrician before notify the business of the issueThe electrician replaced a GFI breaker in the homeWhile the outside socket might have gotten water in it from the business's job this did not cause the breaker inside the home to go badThe business went to the customer to talk about this and while their action did not cause this concern they offered the customer $as a gesture of goodwillThe customer declined the offer and began yelling at the techAt that time since the customer declined their offer the business feels this matter was addressed professional in the time frame they were given by the customer but cannot refund for work done by a business without the opportunity to see the issue first

When we arrived at Mrs***' property on July 15, our technician *** spoke to Mr*** prior to starting any work and explained to him that they had waited too long to have their deck properly treated after it was installed and that there was a very good possibility that the powerwashing
would "fuzz" or rough up the deck due to the prolonged weathering of the deck without proper protection. After explaining the probable outcome, Mr*** told our technician *** to proceed with the cleaning as scheduled.Unfortunately the deck did fuzz up like we explained prior to any work being started. This will over time be something that will lay down. Our owner *** *** spoke to Mrs*** and explained everything to her. He did offer that if she would like to have someone (we have a contact she can call or contract someone else) come out and sand the roughed up areas of wood, we would be more than happy to send our technician out at no charge to apply another coat of sealant for her even though we told Mr*** up front what the outcome of the deck would most likely be.At this time we are waiting to hear back from Mrs*** as to what she would like to do. Please let us know if you have any questions or require any more information.Thank You,Bryant's Powerwashing

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

To Whom It May Concern,This email is in reference to complaint #*** & complaint #***:All cleaning products that our company uses is environmentally friendly We use a citrus based solution that does have a small 3% by volume of chlorine that helps to remove any mold, algae, or
mildew off of the siding This amount is far less than you would find in a swimming pool We do not use bleach to do the cleaning No damage was done to any of the customers property by our cleaning process and to our knowledge both customers were very satisfied with the outcome of the cleaning.Please let us know if you need any additional information or have any other questions And for future reference, can you please email correspondence also to this email address, ***Thank You,TabithaBryant's Powerwashing

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am not satisfied with the response that no damage was done to my property. My "Exhibition Roses" were damaged by the Chemical when Bryant's said was perfectly harmless. I would like a full refund, which isn't nearly  enough to compensate for my loss.
Regards,
[redacted]

To Whom It May Concern,On 10/10/2016 my company power washed Mr. [redacted] home.  Mr. [redacted] emailed my company late that day stating the issue that he had.  He didn't even our company the opportunity to respond to his complaint before he hired another company to come out and fix the problem...

with the electrical box.  Myself, Steve B[redacted], left numerous messages for Mr. [redacted] but was not able to get him on the phone, I finally left a detailed message explaining that my company uses a low pressure cleaning process.  We start at the top of the home and work our way half way down the house and then the water runs down the other half of the house.  We have been doing this same cleaning method for 18 years.  This cleaning process is no different than rain running down the home. As far as the other home Mr. [redacted] referenced, that customer had an outside outlet that did not have a cover box to protect it which was no fault from Bryant's.  If Mr. [redacted] would have waited to hear from our company, he would have been explained that the box would have air dried and been fine.  But obviously he was in a hurry to fix immediately without talking to my company.  Bryant's Powerwashing is not responsible for this charge at all.  This would be like having a dinner at [redacted] and you didn't like the food, so you go to [redacted] and then bill [redacted] for it.  In future, Mr. [redacted] should talk to original contractor before contracting another company.Sincerely,Steve B[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that it does not resolve my complaint.
Mr. B[redacted] analogy does not accurately resemble the facts and demonstrates that he is not listening to his customer.  In his analogy [redacted] and [redacted] both provide food services.  Bryant's powerwashing does not provide electrical services, so why would I ask a powerwashing company to fix electrical damage?  I gave Bryant's Powerwashing a day to respond and could not risk fire or further electrical damage or prolonged lapse in HVAC service resulting from this incident.  Sticking with Mr. B[redacted] food theme, here is closer version of that analogy: This would be like having a dinner at [redacted] and being satisfied by the food, but shortly after realizing that the food had caused food poisoning and reporting it that same day.  After waiting a day without response and going to the emergency room to get treatment the customer sends the bill for that treatment to [redacted].  The reality is that Mr. B[redacted] powerwasher was accidentally sprayed at point blank range directly at a power box on my home and caused damage that had to be repaired by an electrician a day later.  Accidents happen.  I completely understand that.  I am simply looking to be reimbursed for the damage caused by Bryant's Powerwashing.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
I read Bryant's Powerwashing response....I want to first clarify something....I never spoke to a tech let alone yell at one.  The guys that came to my house were professional and friendly. I told the secretary who answered the phone that. They were nice guys and I don't yell at anybody.  I only spoke to the owner after the incident. Secondly, I faxed the charges to the company.  They saw all the work that was done. Mr. B[redacted] told me he wasn't an electrician but has a friend who is an insisted that my inside socket was already bad. The electrician that came to house said that when the outside socket blew, it blew the inside one as well. Mr. B[redacted] cussed and yelled on the phone when I didn't accept his 100 dollar offer and hung up.  I thought speaking to the owner I would have the same courteous and respectful attitude that his techs and secretary have....that isn't the case. I reject what I have just read.

During our house exterior cleaning process, our company uses a soft wash cleaning process.  It is such a low pressure cleaning that our customers can leave the screens in their windows and there is not even any damage done to the screens. There is no way our cleaning would have caused the...

issues Mr. [redacted] is saying he has.  Especially the fact that he is saying the leaking has occurred days after the service was completed.  If water were to leak in, it would have occurred during the power-washing also not just after the work was completed when it rains.We have been in business for almost twenty years and have never caused the type of damage Mr. [redacted] is saying.Please let us know if you have any questions or need any additional information.

All cleaning products that our company uses is environmentally friendly.  We use a citrus based solution that does have a small 3% by volume of chlorine that helps to remove any mold, algae, or mildew off of the siding.  This amount is far less than you would find in a swimming pool....

 We do not use bleach to do the cleaning.  No damage was done to any of the customers property by our cleaning process and to our knowledge both customers were very satisfied with the outcome of the cleaning.Please let us know if you need any additional information or have any other questions.  And for future reference, can you please email correspondence also to this email address, [redacted]Thank You,TabithaBryant's Powerwashing