[redacted] has spoken with her Financial Aid Advisor, Associate Dean of Student Services, Dean of Student Services and Registrar and the issue has been resolved Sincerely, [redacted] Executive Assistant-Educational Services
I am writing to address the complaint filed by our former studentBryant & Stratton College has been educating students since and takes great pride in the personalized service we provide our studentsThe College takes complaints of this nature very seriously and has addressed this student’s concerns belowIn her complaint, the student asserted that she discovered that she had been sent to collections by our College but indicates she should not have a balance with the schoolIn her complaint she claims that she withdrew prior to starting classes, and that she mailed back all of her booksIn speaking with the campus they indicated they have notes that confirm the student did communicate that she would not be attending classes for the term prior to her attending classesThe campus had reversed all tuition and fee charges however, the bookstore has no record of the books ever being returned to themThe campus has indicated that based on the student’s situation, they have offered to reverse the charges from the books, even though they have no record of the books being returnedThis will clear the student’s balance with the CollegeThey will then remove her account from collectionsWe expect this resolution will meet with the satisfaction of our former student
In an attempt to clarify this response, we offer the following information as our interpretation of Ms [redacted] ’s complaint to the Revdex.com Ms [redacted] indicates that she was locked out of her scheduled courses However, it is important to note, Ms [redacted] was not intentionally locked out Occasionally it is necessary to reset passwords as a means of security through “ [redacted] Web Access” In response to her concern on 2/9/ [redacted] ***, Senior Academic Advisor, left a voicemail message for Ms [redacted] regarding the password reset process Mr [redacted] followed the voicemail message up with an email to her personal email On 2/18/Mr [redacted] offered to walk Ms [redacted] through gaining access to her scheduled courses when she could get in front of a computerShe stated that she does her school work on Saturdays and would not be willing to sit in front of a computer until then All log in issues have been resolved and Mr [redacted] will continue to reach out to her for any additional support that Ms [redacted] may require Currently, Ms [redacted] does not owe a balance to the college If Ms [redacted] were to withdraw prior to the end of the term which is, significantly past the add/drop period for the semester, her aid and loans will be prorated leaving her a balance owed to the college Related to Ms [redacted] ’s concerns regarding the College’s response to her email requests, Ms [redacted] indicates that Bryant & Stratton has been unresponsive As a student at Bryant & Stratton College each student receives a unique and easily identifiable email address with which they are advised to use as a means of communication with their instructors and the college staffMs [redacted] utilizes her personal email as a means of communicating with her deans and instructors at Bryant & Stratton Online Education The practice of using one’s personal email is discouraged as personal email addresses often cannot be identified and are frequently sent to spam folders On 2/Mr [redacted] spoke with Ms [redacted] and sent the email login directions to her personal email account as requested However, Ms [redacted] indicated that she did not agree with the procedure to use her student email to resolve the communication issues Ms [redacted] also indicated that she has emailed various departments with no response Instructor [redacted] , as referenced in the Revdex.com complaint, sent Ms [redacted] an email on 2/regarding her concerns and her advisor has sent four emails thus far for the Winter Semester on: 1/28/2015, 1/28/2015, 2/9/2015, 2/9/and 2/17/(email and phone message) Ms [redacted] has not responded to any of the communication sent to her by advisor We would be more than willing to speak with Ms [redacted] at any time regarding her experience throughout her time at the college Ms [redacted] can contact our office at ###-###-####, [redacted] ***’s extension Mr [redacted] will facilitate further discussions
I am writing in response to your request for information related to complaint number [redacted] Bryant & Stratton College (College) has been educating students since and takes great pride in the personalized service we provide our studentsThe College takes complaints of this nature very seriouslyUnder the governing federal record retention regulations CFR 668.24, the school was required to maintain records of this type for three years from the end of the award year in which the student last attended the institution and as such, we it appears that we no longer have a complete file on this studentWhat we have been able to determine from the records available, is that the student was enrolled in our Online Campus March term and began attending his session one coursesWe are also able to determine that the student was withdrawn from school at the start of his session two courses in May A review of the records available, tell us that the student may have attempted to withdraw from school sometime during session one but it is unclear as to whether or not he intended to withdraw from just his session one courses or from the full termThe balance due on his account is for the tuition charged by the College during the termThe student was provided with a copy of the College Catalog that includes the Tuition Refund Schedule notifying students that all tuition for students residing in New York State is earned in full at week four of the termThis amount was reduced by a minimal amount for students aid earned during his time at the College and calculated using the Title IV student aid calculation rulesAs a sign of good faith, the limited records available, and the age of this debt, the College is willing to forgive the full balance outstanding
I am outside counsel for Bryant & Stratton College, and I am responding on its behalf to the letter you sent to Bryant & Stratton College in which you include a complaint you received from [redacted] dated September 5, 2015, relative to a commercial email she received that advertises my clientBryant & Stratton College investigated the matters set forth in your letter and contacted its vendor relative to the email over which Ms [redacted] complainsBryant & Stratton College’s investigation revealed that Bryant & Stratton College did not send the email in question, and its vendor has no record of sending the emailHowever, Bryant & Stratton College does engage in email marketing campaigns and contracts with third parties to disseminate emails in that regardThus, if you or Ms [redacted] have an electronic copy of the email then I would appreciate it if you would send it to me so that I may conduct a further investigation with my client, determine my client’s exact involvement, and make recommends as neededIn all events, please know that Bryant & Stratton College does not send commercial emails, and does not authorize vendors to send commercial emails, that appear to be sent from and to the email recipientNor does Bryant & Stratton College send or authorize the sending of unlawful commercial emails that would mislead consumersTo the contrary, Bryant & Stratton College seeks to truthfully advertise its services and communicate its offerings to consumers as clearly and effectively as possibleOtherwise, Bryant & Stratton College would not have achieved the success and brand recognition it has todayLikewise, Bryant & Stratton College and its vendors are CAN-SPAM compliant, and comply with opt-out requests from consumers who seek to cease receiving emails advertising Bryant & Stratton CollegeIn that respect, Bryant & Stratton College added Ms [redacted] ’s email address ( [redacted] @***.com) to its global suppression list on about September 8, Therefore, she should have ceased receiving emails at that email address by nowBryant & Stratton College will globally suppress any additional email addresses she would like to provide so that she does not receive future emails at those addresses eitherI trust that this response resolves the matters in your letter and the complaint attached to itBryant & Stratton College does not admit any liability and reserves all rightsPlease call or email me if you have any questions or would like to discuss furtherSincerely, Ari RCounsel for Bryant & Stratton College
Revdex.com spoke to [redacted] at business and the following was relayed: We have received paymentsPayments are processed within 24-hours of being receivedRegarding the work study, freshmen students are eligibleHe never finished his applicationIf there are other payments that have been made that are not posted, then we have not received them or they would have been processed Please find the dates and payment amounts from Mr [redacted] As I mentioned, payments are processed within 24-hrs of being received $25.00-8/26/ $15.99-9/22/$8.02-10/29/ $13.37-12/15/ $10.00-12/15/ $25.50-2/2/ TOTAL: $in payments Let me know if you need anything further Thanks, ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In reference to complaint # [redacted] , Mr [redacted] stated that he felt that Bryant and Stratton College’s administration misrepresented information, specifically in regard to a possible work study position available on campus, and in regard to not receiving money back as a part of his student loan Mr [redacted] enrolled at Bryant & Stratton College for our Spring semester He did complete a Federal Work Study eligibility calculation on 5/23/and was notified of an open position on 6/9/14, by email from the Business Office (which is typically sent after the day new census date) This e-mail provided an electronic link thru which he was instructed how to apply for an open positionThis is the standard process for application to all positions with the CollegeThis step was never completed by the student In regard to receiving money back from his loans, Mr [redacted] ’s award letter for the Spring semester shows that he was never packaged to receive any loan money back in an excess loan payment for the Spring semesterMr [redacted] was awarded with additional grants from the College to help off-set out of pocket costs [redacted] signed an award letter on 4/30/showing his estimated financial aid and the $credit balance/balance owed to the school The reason Mr [redacted] ended up with a balance to the College was because he withdrew from all his Spring classes [redacted] indicated “work” was his reason for withdrawal, that he no longer wanted to pursue his Medical Assisting degree anymore, and he believed that the College’s credits would not transfer Mr [redacted] signed off on the withdrawal form during that meeting with his academic advisor His lending library books were returned on 6/23/and the charges were reversed off of his student account t the time of his withdrawal, he was responsible for 100% of tuition charges/fees due to his last date of attendance Mr [redacted] signed a financial obligation sheet prior to his enrollment describing financial consequences to withdrawing and the return of Federal funds in accordance with Federal Aid policy After the withdrawal was processed, the R2T(Return to Title IV– a process required by the federal government when a student withdraws) funds calculation indicated that based on his last date of attendance, Mr [redacted] was eligible to keep all of his PELL and a small portion of his SUB loan only, leaving him with the remaining balance of $5,owed to the school Relative to Mr [redacted] ’s statement indicating that he has been making payments to the College, I invite him to contact Ms [redacted] at ###-###-#### for further assistance We are aware of and have recorded the payments made to Mr [redacted] ’s account balance Please let us know if we can provide any additional information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am writing to address the complaint filed by our former studentBryant & Stratton College has been educating students since and takes great pride in the personalized service we provide our studentsThe College takes complaints of this nature very seriously and has addressed this student’s concerns belowIn her complaint, the student asserted she withdrew during her first days of enrollmentBased on the NYS tuition refund calculation policy, the full amount of tuition charged was earned by the College, leaving the student with a balanceThe student was unhappy because the College would not release her transcripts to her because she had this balanceThe campus was able to reach out to the student and offer to provide her with copies of both her HS transcripts and her Bryant & Stratton College transcriptsThey further explained to the student that the balance she had with the college was not in collections and had been written off in early The student was satisfied with the resolution
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11890440, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.When I started at Bryant Stratton I requested to take more classes in each semester and was told that wasnt possible and in the next semesters I was assigned only classes per semesterThen when I filed bthis complaint they offer me to take up to courses per semesterI feel cheated and used for my money and my shooling was dragged out as long as possible to charge me moreI dont feel I learned anything and at the current pace I wait until saturday and do all my weekly assignments in a few hours this isnt even close to full time Im now willing to forfit all my credits in return of all my financial aid of course excluding the refunds I recievedI was offered the above option they posted I was considering it but upon talking to my aid advisor being in the associates program raises tuition to around per semester this school has taught me very little and is only out for the moneyRegards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [The campus director at the [redacted] Campus [redacted] responded to my complaintHe answered none of the posing issues that I outlined in my complaintHe jumped right into issues that could make me look badI went to [redacted] PAL for an internship by the suggestion of [redacted] who was my career service directorShe knew that I would be working with at risk youth and doing Holiday Lights in the Park because I needed hoursShe agreedOne day before I was supposed to start she denied my internshipI was told numerous times by numerous different people I would not be graduatingI was a great student up until this and never had any serious problems After I went there to transfer I was so upset I just stopped attendingI called the week that classes ended to see where my bookstore money wasBryant and Stratton owes me $from my left over bookstore moneyI was told that my withdrawal paper work was sent through then I was told I was dismissed for my attenedance So I apparently got kicked out without any noticeWithin the time I was absent no one ever tried to contact me or see if I was coming back let along knowing that I was going to be dismissedI never received a letter or a notice about being dismissed which makes no sense I have three documents pertaining to the money that the college has receivedOne is a financial aid letter which I was giving when signing up for the fall semester The paper breaks down as follows Tuition: 8, Subsidized Loan: 2,Unsubsidized Loan: 1,then an Additional Unsubsidized loan for My Grants: PELL 2,TAP 2,We paid in cash We have a paper off my account information off the Bryant and Stratton College student success Account Summary by Term which states: I paid $for books, paid them $130, owe them a graduation fee of $then it states they took $from my Subsidized loan they took zero dollars from my unsubsidized loan and they took 2,from TAP Leaving me with a term balance of $3, The last document I have is an award package that I also got off of the Bryant and Stratton student success States they took $from my subsidized loan, zero from my unsubsidized loan, took 2,from TAP and stating that we paid them $ I have been in contact with my bank on October the college should have disbursed 1,the bank is showing zeroThe bank has a graduation date of Dec 22nd On Nov 19th one day before they dismissed me the college confirmed my graduation date with the bank for Dec 22nd The school never once told the bank I was dismissed and I am in a grace period on my loan The school has played with my loan money they either took all my loan money, or they took $of my loan money or they took $of my loan moneyI have done the math countless times and the balance they are saying I owe makes no sense with the money they receivedI have talked to my bank and they have no idea what is going onI want my money situation fixed I want my bookstore money and I want my transcriptsMy life is on hold due to thisI can get my transcripts after I pay my balance and they will not be receiving any more of my moneyThey have caused a mess with my loans and I would really like this to be resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not spoken to anyone from the school about this matter since I have filed this complaintNobody has spoken to meThis is a lie and adds to the complete unprofessional manner of this schoolThis "resolution" is appalling and can not even be considered a resolution Regards, [redacted]
Revdex.com spoke to [redacted] at business and the following was relayed:The phone number we had on file for her was no longer in serviceI tracked down a good number for herShe did speak to the dean and she did get her refundThis has been resolved
Per the Bryant & Stratton College Financial Aid Department the complaint/issue for [redacted] *** has been resolved The parents of [redacted] *** are satisfied with the resolutionThank you
I am writing to address the complaint filed by our former studentBryant & Stratton College has been educating students since and takes great pride in the personalized service we provide our studentsThe College takes complaints of this nature very seriously and has addressed this student’s concerns belowIn her complaint, the student asserted that she was alerted to issues with her financial aid caused by an issue with the student’s tax filing status for the tax year that the College was unable to resolveThe student indicated that she was not alerted to the issue until she contacted the College to inquire on the status of her account It was at this time that she was advised of the unresolved issues with her aid tied to her tax filing status, leaving a balance on her accountFinancial aid is tasked by the Department of Education to resolve any conflicting information in a student’s financial aid application prior to allowing Federal funding to pay to a student’s account One conflict that comes up most often is when a married student files taxes using the Head of Household filing status on their IRS tax returnsThere are very limited situations where a married couple may file as anything other than married filing jointly or married filing separatelyThe instances where this is allowed are very specific and the student must be able to document that they meet these conditionsThe campus was correct in not making any financial aid payments for the award year based on the tax year information for which they were unable to resolve the conflict Because we did not follow up with the student on a timely basis to request this additional information, we will take responsibility for this error and eliminate the student’s balance with the College We expect this resolution will meet with the satisfaction of our former student
This communication is in response to the letter of complaint sent to Bryant & Stratton College on January 3, (Reference ID [redacted] )The complainant has requested to be removed from the College’s contact list Effective immediately, the complainant’s name has been stricken from the prospective student database However, it is very important to note that marketing and digital media agencies employed by colleges routinely purchase lists of students who are qualified to be considered for enrollment If this unknowingly occurs, and the complainant is contacted again, she should contact [redacted] The subject line should read: Prospective student- DO NOT CALL Ms [redacted] , New York State Marketing Director, will respond immediately should this concern arise in the future.Sincerely,Beth [redacted]
June 11, 2015Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115Dear *** *** ***:I am responding to your correspondence dated June 8, with ID ***.There was a glitch in our computer system that caused some invoices to not be sent out on a regular basis
This has since been resolved and the student should be receiving statements on a regular basis.It is important to note that our policy is to have payments due in full prior to a student exiting the college We have provided this student the courtesy to pay with installments without incurring interest The student can contact the college business office anytime for further assistance.Thank you for the opportunity to respond to this concern Please contact me if I might be of further assistance.Sincerely,Lisa M***Campus Director
[redacted] has spoken with her Financial Aid Advisor, Associate Dean of Student Services, Dean of Student Services and Registrar and the issue has been resolved Sincerely, [redacted] Executive Assistant-Educational Services
I am writing to address the complaint filed by our former studentBryant & Stratton College has been educating students since and takes great pride in the personalized service we provide our studentsThe College takes complaints of this nature very seriously and has addressed this student’s concerns belowIn her complaint, the student asserted that she discovered that she had been sent to collections by our College but indicates she should not have a balance with the schoolIn her complaint she claims that she withdrew prior to starting classes, and that she mailed back all of her booksIn speaking with the campus they indicated they have notes that confirm the student did communicate that she would not be attending classes for the term prior to her attending classesThe campus had reversed all tuition and fee charges however, the bookstore has no record of the books ever being returned to themThe campus has indicated that based on the student’s situation, they have offered to reverse the charges from the books, even though they have no record of the books being returnedThis will clear the student’s balance with the CollegeThey will then remove her account from collectionsWe expect this resolution will meet with the satisfaction of our former student
In an attempt to clarify this response, we offer the following information as our interpretation of Ms [redacted] ’s complaint to the Revdex.com Ms [redacted] indicates that she was locked out of her scheduled courses However, it is important to note, Ms [redacted] was not intentionally locked out Occasionally it is necessary to reset passwords as a means of security through “ [redacted] Web Access” In response to her concern on 2/9/ [redacted] ***, Senior Academic Advisor, left a voicemail message for Ms [redacted] regarding the password reset process Mr [redacted] followed the voicemail message up with an email to her personal email On 2/18/Mr [redacted] offered to walk Ms [redacted] through gaining access to her scheduled courses when she could get in front of a computerShe stated that she does her school work on Saturdays and would not be willing to sit in front of a computer until then All log in issues have been resolved and Mr [redacted] will continue to reach out to her for any additional support that Ms [redacted] may require Currently, Ms [redacted] does not owe a balance to the college If Ms [redacted] were to withdraw prior to the end of the term which is, significantly past the add/drop period for the semester, her aid and loans will be prorated leaving her a balance owed to the college Related to Ms [redacted] ’s concerns regarding the College’s response to her email requests, Ms [redacted] indicates that Bryant & Stratton has been unresponsive As a student at Bryant & Stratton College each student receives a unique and easily identifiable email address with which they are advised to use as a means of communication with their instructors and the college staffMs [redacted] utilizes her personal email as a means of communicating with her deans and instructors at Bryant & Stratton Online Education The practice of using one’s personal email is discouraged as personal email addresses often cannot be identified and are frequently sent to spam folders On 2/Mr [redacted] spoke with Ms [redacted] and sent the email login directions to her personal email account as requested However, Ms [redacted] indicated that she did not agree with the procedure to use her student email to resolve the communication issues Ms [redacted] also indicated that she has emailed various departments with no response Instructor [redacted] , as referenced in the Revdex.com complaint, sent Ms [redacted] an email on 2/regarding her concerns and her advisor has sent four emails thus far for the Winter Semester on: 1/28/2015, 1/28/2015, 2/9/2015, 2/9/and 2/17/(email and phone message) Ms [redacted] has not responded to any of the communication sent to her by advisor We would be more than willing to speak with Ms [redacted] at any time regarding her experience throughout her time at the college Ms [redacted] can contact our office at ###-###-####, [redacted] ***’s extension Mr [redacted] will facilitate further discussions
I am writing in response to your request for information related to complaint number [redacted] Bryant & Stratton College (College) has been educating students since and takes great pride in the personalized service we provide our studentsThe College takes complaints of this nature very seriouslyUnder the governing federal record retention regulations CFR 668.24, the school was required to maintain records of this type for three years from the end of the award year in which the student last attended the institution and as such, we it appears that we no longer have a complete file on this studentWhat we have been able to determine from the records available, is that the student was enrolled in our Online Campus March term and began attending his session one coursesWe are also able to determine that the student was withdrawn from school at the start of his session two courses in May A review of the records available, tell us that the student may have attempted to withdraw from school sometime during session one but it is unclear as to whether or not he intended to withdraw from just his session one courses or from the full termThe balance due on his account is for the tuition charged by the College during the termThe student was provided with a copy of the College Catalog that includes the Tuition Refund Schedule notifying students that all tuition for students residing in New York State is earned in full at week four of the termThis amount was reduced by a minimal amount for students aid earned during his time at the College and calculated using the Title IV student aid calculation rulesAs a sign of good faith, the limited records available, and the age of this debt, the College is willing to forgive the full balance outstanding
I am outside counsel for Bryant & Stratton College, and I am responding on its behalf to the letter you sent to Bryant & Stratton College in which you include a complaint you received from [redacted] dated September 5, 2015, relative to a commercial email she received that advertises my clientBryant & Stratton College investigated the matters set forth in your letter and contacted its vendor relative to the email over which Ms [redacted] complainsBryant & Stratton College’s investigation revealed that Bryant & Stratton College did not send the email in question, and its vendor has no record of sending the emailHowever, Bryant & Stratton College does engage in email marketing campaigns and contracts with third parties to disseminate emails in that regardThus, if you or Ms [redacted] have an electronic copy of the email then I would appreciate it if you would send it to me so that I may conduct a further investigation with my client, determine my client’s exact involvement, and make recommends as neededIn all events, please know that Bryant & Stratton College does not send commercial emails, and does not authorize vendors to send commercial emails, that appear to be sent from and to the email recipientNor does Bryant & Stratton College send or authorize the sending of unlawful commercial emails that would mislead consumersTo the contrary, Bryant & Stratton College seeks to truthfully advertise its services and communicate its offerings to consumers as clearly and effectively as possibleOtherwise, Bryant & Stratton College would not have achieved the success and brand recognition it has todayLikewise, Bryant & Stratton College and its vendors are CAN-SPAM compliant, and comply with opt-out requests from consumers who seek to cease receiving emails advertising Bryant & Stratton CollegeIn that respect, Bryant & Stratton College added Ms [redacted] ’s email address ( [redacted] @***.com) to its global suppression list on about September 8, Therefore, she should have ceased receiving emails at that email address by nowBryant & Stratton College will globally suppress any additional email addresses she would like to provide so that she does not receive future emails at those addresses eitherI trust that this response resolves the matters in your letter and the complaint attached to itBryant & Stratton College does not admit any liability and reserves all rightsPlease call or email me if you have any questions or would like to discuss furtherSincerely, Ari RCounsel for Bryant & Stratton College
Revdex.com spoke to [redacted] at business and the following was relayed: We have received paymentsPayments are processed within 24-hours of being receivedRegarding the work study, freshmen students are eligibleHe never finished his applicationIf there are other payments that have been made that are not posted, then we have not received them or they would have been processed Please find the dates and payment amounts from Mr [redacted] As I mentioned, payments are processed within 24-hrs of being received $25.00-8/26/ $15.99-9/22/$8.02-10/29/ $13.37-12/15/ $10.00-12/15/ $25.50-2/2/ TOTAL: $in payments Let me know if you need anything further Thanks, ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
In reference to complaint # [redacted] , Mr [redacted] stated that he felt that Bryant and Stratton College’s administration misrepresented information, specifically in regard to a possible work study position available on campus, and in regard to not receiving money back as a part of his student loan Mr [redacted] enrolled at Bryant & Stratton College for our Spring semester He did complete a Federal Work Study eligibility calculation on 5/23/and was notified of an open position on 6/9/14, by email from the Business Office (which is typically sent after the day new census date) This e-mail provided an electronic link thru which he was instructed how to apply for an open positionThis is the standard process for application to all positions with the CollegeThis step was never completed by the student In regard to receiving money back from his loans, Mr [redacted] ’s award letter for the Spring semester shows that he was never packaged to receive any loan money back in an excess loan payment for the Spring semesterMr [redacted] was awarded with additional grants from the College to help off-set out of pocket costs [redacted] signed an award letter on 4/30/showing his estimated financial aid and the $credit balance/balance owed to the school The reason Mr [redacted] ended up with a balance to the College was because he withdrew from all his Spring classes [redacted] indicated “work” was his reason for withdrawal, that he no longer wanted to pursue his Medical Assisting degree anymore, and he believed that the College’s credits would not transfer Mr [redacted] signed off on the withdrawal form during that meeting with his academic advisor His lending library books were returned on 6/23/and the charges were reversed off of his student account t the time of his withdrawal, he was responsible for 100% of tuition charges/fees due to his last date of attendance Mr [redacted] signed a financial obligation sheet prior to his enrollment describing financial consequences to withdrawing and the return of Federal funds in accordance with Federal Aid policy After the withdrawal was processed, the R2T(Return to Title IV– a process required by the federal government when a student withdraws) funds calculation indicated that based on his last date of attendance, Mr [redacted] was eligible to keep all of his PELL and a small portion of his SUB loan only, leaving him with the remaining balance of $5,owed to the school Relative to Mr [redacted] ’s statement indicating that he has been making payments to the College, I invite him to contact Ms [redacted] at ###-###-#### for further assistance We are aware of and have recorded the payments made to Mr [redacted] ’s account balance Please let us know if we can provide any additional information
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I am writing to address the complaint filed by our former studentBryant & Stratton College has been educating students since and takes great pride in the personalized service we provide our studentsThe College takes complaints of this nature very seriously and has addressed this student’s concerns belowIn her complaint, the student asserted she withdrew during her first days of enrollmentBased on the NYS tuition refund calculation policy, the full amount of tuition charged was earned by the College, leaving the student with a balanceThe student was unhappy because the College would not release her transcripts to her because she had this balanceThe campus was able to reach out to the student and offer to provide her with copies of both her HS transcripts and her Bryant & Stratton College transcriptsThey further explained to the student that the balance she had with the college was not in collections and had been written off in early The student was satisfied with the resolution
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 11890440, and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.When I started at Bryant Stratton I requested to take more classes in each semester and was told that wasnt possible and in the next semesters I was assigned only classes per semesterThen when I filed bthis complaint they offer me to take up to courses per semesterI feel cheated and used for my money and my shooling was dragged out as long as possible to charge me moreI dont feel I learned anything and at the current pace I wait until saturday and do all my weekly assignments in a few hours this isnt even close to full time Im now willing to forfit all my credits in return of all my financial aid of course excluding the refunds I recievedI was offered the above option they posted I was considering it but upon talking to my aid advisor being in the associates program raises tuition to around per semester this school has taught me very little and is only out for the moneyRegards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [The campus director at the [redacted] Campus [redacted] responded to my complaintHe answered none of the posing issues that I outlined in my complaintHe jumped right into issues that could make me look badI went to [redacted] PAL for an internship by the suggestion of [redacted] who was my career service directorShe knew that I would be working with at risk youth and doing Holiday Lights in the Park because I needed hoursShe agreedOne day before I was supposed to start she denied my internshipI was told numerous times by numerous different people I would not be graduatingI was a great student up until this and never had any serious problems After I went there to transfer I was so upset I just stopped attendingI called the week that classes ended to see where my bookstore money wasBryant and Stratton owes me $from my left over bookstore moneyI was told that my withdrawal paper work was sent through then I was told I was dismissed for my attenedance So I apparently got kicked out without any noticeWithin the time I was absent no one ever tried to contact me or see if I was coming back let along knowing that I was going to be dismissedI never received a letter or a notice about being dismissed which makes no sense I have three documents pertaining to the money that the college has receivedOne is a financial aid letter which I was giving when signing up for the fall semester The paper breaks down as follows Tuition: 8, Subsidized Loan: 2,Unsubsidized Loan: 1,then an Additional Unsubsidized loan for My Grants: PELL 2,TAP 2,We paid in cash We have a paper off my account information off the Bryant and Stratton College student success Account Summary by Term which states: I paid $for books, paid them $130, owe them a graduation fee of $then it states they took $from my Subsidized loan they took zero dollars from my unsubsidized loan and they took 2,from TAP Leaving me with a term balance of $3, The last document I have is an award package that I also got off of the Bryant and Stratton student success States they took $from my subsidized loan, zero from my unsubsidized loan, took 2,from TAP and stating that we paid them $ I have been in contact with my bank on October the college should have disbursed 1,the bank is showing zeroThe bank has a graduation date of Dec 22nd On Nov 19th one day before they dismissed me the college confirmed my graduation date with the bank for Dec 22nd The school never once told the bank I was dismissed and I am in a grace period on my loan The school has played with my loan money they either took all my loan money, or they took $of my loan money or they took $of my loan moneyI have done the math countless times and the balance they are saying I owe makes no sense with the money they receivedI have talked to my bank and they have no idea what is going onI want my money situation fixed I want my bookstore money and I want my transcriptsMy life is on hold due to thisI can get my transcripts after I pay my balance and they will not be receiving any more of my moneyThey have caused a mess with my loans and I would really like this to be resolved Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have not spoken to anyone from the school about this matter since I have filed this complaintNobody has spoken to meThis is a lie and adds to the complete unprofessional manner of this schoolThis "resolution" is appalling and can not even be considered a resolution Regards, [redacted]
Revdex.com spoke to [redacted] at business and the following was relayed:The phone number we had on file for her was no longer in serviceI tracked down a good number for herShe did speak to the dean and she did get her refundThis has been resolved
Per the Bryant & Stratton College Financial Aid Department the complaint/issue for [redacted] *** has been resolved The parents of [redacted] *** are satisfied with the resolutionThank you
I am writing to address the complaint filed by our former studentBryant & Stratton College has been educating students since and takes great pride in the personalized service we provide our studentsThe College takes complaints of this nature very seriously and has addressed this student’s concerns belowIn her complaint, the student asserted that she was alerted to issues with her financial aid caused by an issue with the student’s tax filing status for the tax year that the College was unable to resolveThe student indicated that she was not alerted to the issue until she contacted the College to inquire on the status of her account It was at this time that she was advised of the unresolved issues with her aid tied to her tax filing status, leaving a balance on her accountFinancial aid is tasked by the Department of Education to resolve any conflicting information in a student’s financial aid application prior to allowing Federal funding to pay to a student’s account One conflict that comes up most often is when a married student files taxes using the Head of Household filing status on their IRS tax returnsThere are very limited situations where a married couple may file as anything other than married filing jointly or married filing separatelyThe instances where this is allowed are very specific and the student must be able to document that they meet these conditionsThe campus was correct in not making any financial aid payments for the award year based on the tax year information for which they were unable to resolve the conflict Because we did not follow up with the student on a timely basis to request this additional information, we will take responsibility for this error and eliminate the student’s balance with the College We expect this resolution will meet with the satisfaction of our former student
This communication is in response to the letter of complaint sent to Bryant & Stratton College on January 3, (Reference ID [redacted] )The complainant has requested to be removed from the College’s contact list Effective immediately, the complainant’s name has been stricken from the prospective student database However, it is very important to note that marketing and digital media agencies employed by colleges routinely purchase lists of students who are qualified to be considered for enrollment If this unknowingly occurs, and the complainant is contacted again, she should contact [redacted] The subject line should read: Prospective student- DO NOT CALL Ms [redacted] , New York State Marketing Director, will respond immediately should this concern arise in the future.Sincerely,Beth [redacted]
June 11, 2015Revdex.com, IncEuclid Avenue, 4th FloorCleveland, OH 44115Dear *** *** ***:I am responding to your correspondence dated June 8, with ID ***.There was a glitch in our computer system that caused some invoices to not be sent out on a regular basis
This has since been resolved and the student should be receiving statements on a regular basis.It is important to note that our policy is to have payments due in full prior to a student exiting the college We have provided this student the courtesy to pay with installments without incurring interest The student can contact the college business office anytime for further assistance.Thank you for the opportunity to respond to this concern Please contact me if I might be of further assistance.Sincerely,Lisa M***Campus Director