Bryant's Cake, Candy & Chocolate Supplies

Purchased Styrofoam cake foams from storeWhile in the store I noticed signs saying food items were non returnableI was making a fake Halloween cake for a clientAfter making the purchase I decided to use different materials for the "dummy cake"I tried to return the cake forms with the original receipt and was informed they do not refund any itemsThey man offered to exchange the forms for a different item but since I am an artist not a baker I have no use for the cake forms I brought the forms back in the original bag, original receipt, perfect conditionNo where in a visible location are there signs saying all purchases are final or non returnable

From: [redacted] Cc: [redacted] Subject: Response to Complaint # [redacted] In response to this claim I offer this these pictures which clearly show our return policy at the front counter of the storeThe picture titled "Counter" shows a sign that is right in the middle of the sales counterPictures "Counter 1&2" show signs that are on the customer facing side of the cash registersPicture "Register Wall" show signs that are visible on the wall behind the cash registersThe "Purchase" series of photos show that all of the "Counter" photos were posted at the time of the initial transactionI'm sorry that we couldn't come to amicable terms on our return policy, but it is clearly stated in multiple places around the store.Thanks, [redacted]

Purchased Styrofoam cake foams from storeWhile in the store I noticed signs saying food items were non returnableI was making a fake Halloween cake for a clientAfter making the purchase I decided to use different materials for the "dummy cake"I tried to return the cake forms with the original receipt and was informed they do not refund any itemsThey man offered to exchange the forms for a different item but since I am an artist not a baker I have no use for the cake forms
I brought the forms back in the original bag, original receipt, perfect conditionNo where in a visible location are there signs saying all purchases are final or non returnable

I am very unhappy with the response from Bryant'sI did clearly see signs posted stating food items were not returnable but if signs were posted regarding other non returnable/ non refundable items they aren't clearly posted. I appreciate the snapped video footage from the store but in my opinion it does little to offer proof of properly displayed signage for the consumer and only validates that I did make a purchase from the business

From: *** *** Cc: ***Subject: Response to Complaint #***In response to this claim I offer this these pictures which clearly show our return policy at the front counter of the storeThe picture titled "Counter" shows a sign that is right in the middle of the sales
counterPictures "Counter 1&2" show signs that are on the customer facing side of the cash registersPicture "Register Wall" show signs that are visible on the wall behind the cash registersThe "Purchase" series of photos show that all of the "Counter" photos were posted at the time of the initial transactionI'm sorry that we couldn't come to amicable terms on our return policy, but it is clearly stated in multiple places around the store.Thanks, *** ***