I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Revdex.com:
For the record, I have no issues with Mr*** nor his company, except for the services rendered during the visit in question I offered to discuss terms with Mr*** in a professionally written letter shortly after the issues continued and offered to speak with him by phone The offer I suggested was 60% of his time and parts for a heating unit that was never fixed If he had met with me as I asked of course I would have considered his companyI made that clear in my initial letter I will meet with him in the spirit of cooperation but I cannot close this claim until we agree on price Here is more detail on the original matter
The amount billed to me was $517.22, and I paid $at that time. I offered to pay Mr*** 60% of the bill he presented but never received a reply by U.SMail, nor a return phone call. I did, however, continue to receive monthly statements for the amount owed with $10-11/month in interest attached to the account After reviewing his reply to this complaint, that he had staff with medical issues and how it delayed his reply, I can say that I recognize the challenges with running a small business His failure to respond could have been due to the daily demands on him and his company I remain willing to pay a price to defray Mr*** expenses, but cannot in good conscience pay the full amount plus intererst
We will chat this week and if we can agree on the amount I will update this case Thank you for your help
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
First of all I would like to apologize for the delay in responding to this My HVAC manager has been out with "major" medical issues It has taken some time to get a opportunity to talk with him about this
To give you some history on this system, it was installed in August of by
Bryant's The unit installed was not the quality system we normally install Not sure if price was a issue or not at that time as this was for a rental house This was years ago now
We went out on August and 31stfor the system not cooling and Mr*** was not charged for these calls The next time we went out was on 4/21/with the unit not cooling We found the thermostat wires loose at the outside unit and all the air filters totally clogged up This call was paid by Mr*** Next time we were called was on 5/8/for no a/c We found that the compressor was locked up and tripping the breaker We got the compressor replaced under warranty but the labor and freon was charged and paid for On 6/18/got yet another call and this time found the indoor blower was out This was the original indoor unit As I stated before we only changed the outdoor unit This bill was also paid On 6/21/no a/c again and this time it was the condensing fan motor bad We changed out, charged the system and checked operation
Now the work in question! On 10/26/we got a call that the heat was not working We found that the TXV valve was bad, changed and checked operation Everything was fine at this time On 11/7/we found that the reversing valve was stuck, we free'ed it up, checked system out and again all was fine at that time On 4/22/we did receive a payment of from Mr*** toward his outstanding bill It has been a year now since the original work was completed I feel this was long enough to let this bill go on so it was turned over to collections FYI: the interest rates we charge are the max allowed by VA state law I feel these charges are justifiable considering the work we done
If Mr*** would have contacted us regarding the replacement of this unit I know we would have taken into consideration all the past problems and would have helped him out on the cost of replacement We never go the chance
I am open to discussing the amount that is rightfully owed if Mr*** would like to call me direct My office number is ***. *** ** *** *
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Revdex.com:
For the record, I have no issues with Mr*** nor his company, except for the services rendered during the visit in question I offered to discuss terms with Mr*** in a professionally written letter shortly after the issues continued and offered to speak with him by phone The offer I suggested was 60% of his time and parts for a heating unit that was never fixed If he had met with me as I asked of course I would have considered his companyI made that clear in my initial letter I will meet with him in the spirit of cooperation but I cannot close this claim until we agree on price Here is more detail on the original matter
The amount billed to me was $517.22, and I paid $at that time. I offered to pay Mr*** 60% of the bill he presented but never received a reply by U.SMail, nor a return phone call. I did, however, continue to receive monthly statements for the amount owed with $10-11/month in interest attached to the account After reviewing his reply to this complaint, that he had staff with medical issues and how it delayed his reply, I can say that I recognize the challenges with running a small business His failure to respond could have been due to the daily demands on him and his company I remain willing to pay a price to defray Mr*** expenses, but cannot in good conscience pay the full amount plus intererst
We will chat this week and if we can agree on the amount I will update this case Thank you for your help
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
First of all I would like to apologize for the delay in responding to this My HVAC manager has been out with "major" medical issues It has taken some time to get a opportunity to talk with him about this
To give you some history on this system, it was installed in August of by
Bryant's The unit installed was not the quality system we normally install Not sure if price was a issue or not at that time as this was for a rental house This was years ago now
We went out on August and 31stfor the system not cooling and Mr*** was not charged for these calls The next time we went out was on 4/21/with the unit not cooling We found the thermostat wires loose at the outside unit and all the air filters totally clogged up This call was paid by Mr*** Next time we were called was on 5/8/for no a/c We found that the compressor was locked up and tripping the breaker We got the compressor replaced under warranty but the labor and freon was charged and paid for On 6/18/got yet another call and this time found the indoor blower was out This was the original indoor unit As I stated before we only changed the outdoor unit This bill was also paid On 6/21/no a/c again and this time it was the condensing fan motor bad We changed out, charged the system and checked operation
Now the work in question! On 10/26/we got a call that the heat was not working We found that the TXV valve was bad, changed and checked operation Everything was fine at this time On 11/7/we found that the reversing valve was stuck, we free'ed it up, checked system out and again all was fine at that time On 4/22/we did receive a payment of from Mr*** toward his outstanding bill It has been a year now since the original work was completed I feel this was long enough to let this bill go on so it was turned over to collections FYI: the interest rates we charge are the max allowed by VA state law I feel these charges are justifiable considering the work we done
If Mr*** would have contacted us regarding the replacement of this unit I know we would have taken into consideration all the past problems and would have helped him out on the cost of replacement We never go the chance
I am open to discussing the amount that is rightfully owed if Mr*** would like to call me direct My office number is ***. *** ** *** *