We have utilized Charles Messina's services for heating and air conditioning So long as we live in their service area, we will never patronize anyone other HVAC businessThe technicians are professional, knowledgeable, and honest! I ALWAYS recommend their services to others Their pricing is often half the cost of other "highly visible" companies We're so thankful to have been referred to them:-)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was unable to type a response to Messina's response to my initial claim In the statement submitted by Messina, it stated that MrMessina spoke to me several times That is not true I can request phone records from my phone company that will show that he only called me once After I had another company assess the issue with my system, and inform me that the previous tech (Messina's tech) stripped the valve closed which caused my lines to become clogged I called several times Each time, I was told " [redacted] will return your call", or " [redacted] is at a wedding", and " [redacted] is at his granddaughter's Kindergarten graduation" He never returned my call after the first call How would I know his personal business like that if is was not told to me? Another point I would like to make is: They stated that they replaced parts in an attempt to "fix" my unit Initially, the tech said my system was completely rusted out Why would a company replace ANYTHING if the system is completely rusted out, and in need of replacement? When Mobile Air came out to look at my system, he noticed the valve was stripped closed That's when he cut the valve (because it was no good) and we noticed a thick oil like substance come out (it was not rust) I still have the valve as well that can show there's no rust, and the valve is stripped shut Again, I don't see why they would replace any parts, if the system was rusted and in need of replacing the parts were replaced in an attempt to cover the mistake the tech made initially Again, I'm not trying to get over on anyone I feel it would be ethical to at least pay the labor for the system I had to have installed On a side note, last year when I called to have my system serviced, I stated that I thought there was a leak in the system When the tech came out, he checked the pressure, then filled it with Freon I called the office and stated that I wanted the system checked for leaks because I did not want to have to pay $to refill it the following year I was told that they would note in their system that I would not be charged a service fee if I was out of Freon the following year Thank you [redacted]
We have utilized Charles Messina's services for heating and air conditioning So long as we live in their service area, we will never patronize anyone other HVAC businessThe technicians are professional, knowledgeable, and honest! I ALWAYS recommend their services to others Their pricing is often half the cost of other "highly visible" companies We're so thankful to have been referred to them:-)
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I was unable to type a response to Messina's response to my initial claim In the statement submitted by Messina, it stated that MrMessina spoke to me several times That is not true I can request phone records from my phone company that will show that he only called me once After I had another company assess the issue with my system, and inform me that the previous tech (Messina's tech) stripped the valve closed which caused my lines to become clogged I called several times Each time, I was told " [redacted] will return your call", or " [redacted] is at a wedding", and " [redacted] is at his granddaughter's Kindergarten graduation" He never returned my call after the first call How would I know his personal business like that if is was not told to me? Another point I would like to make is: They stated that they replaced parts in an attempt to "fix" my unit Initially, the tech said my system was completely rusted out Why would a company replace ANYTHING if the system is completely rusted out, and in need of replacement? When Mobile Air came out to look at my system, he noticed the valve was stripped closed That's when he cut the valve (because it was no good) and we noticed a thick oil like substance come out (it was not rust) I still have the valve as well that can show there's no rust, and the valve is stripped shut Again, I don't see why they would replace any parts, if the system was rusted and in need of replacing the parts were replaced in an attempt to cover the mistake the tech made initially Again, I'm not trying to get over on anyone I feel it would be ethical to at least pay the labor for the system I had to have installed On a side note, last year when I called to have my system serviced, I stated that I thought there was a leak in the system When the tech came out, he checked the pressure, then filled it with Freon I called the office and stated that I wanted the system checked for leaks because I did not want to have to pay $to refill it the following year I was told that they would note in their system that I would not be charged a service fee if I was out of Freon the following year Thank you [redacted]