B's Car Stereo Inc.

Just because a dealership is certified, does not mean they are certified to work on aftermarket remote starts. We are certified to work on remote starts, car audio, marine audio, video, and much more. our installers are MECP (mobile electronics certified professionals) which is backed by the cea (consumer electronics association) NMEA (national marine electronics association). [redacted] certified. and much more. How can a customer expect us to pay for a bill that we don't  know truely what was the cause of their problems. We don't mean to rude about this but really we don't have any proof other than a non qualified dealership saying what they be leave is the truth. We stayed well after closing waiting for this customer to show and they never did. We called them a number of times and never received a call back. They said they were bringing the vehicle here and we waited.

there was nothing wrong with my truck when I took into for the lift kit. for them to to tell that the screw was already broken is a straight up lie.should I just go up to small claims instead and file a law suit?

Upon the vehicle coming into the shop at 9 A.M. for the customers appointment, our tech performed a Walk Around to mark any lights not working or visible damage to vehicle to let customer aware of anything he may have overlooked so it can be fixed. The car was brought in at approximately 9:30...

A.M drivers front wheel was then removed to disassemble that sides strut assembly to perform the 2 inch leveling kit, and upon inspection of suspension the ball joint was found to be bad, and leaking grease. Grease was on the brake assembly from the bad ball joint also, further inspection our tech found a broken ball joint bolt and refused to work on vehicle any further. Performing a lift already changes the geometry of a suspension system, so to change the geometry on a broken suspension system could have lead to a SERIUOS accident and leaving us liable. The customer was called imediately, and informed of the problem found with the balljoint and informed it was not safe and we couldnt do lift kit untill the issue was fixed with the ball joint, my tech only got a voicemail, left a brief message, the customer called back within a couple hours. The customer said he only owned the truck for about 2 months and has an extended warranty not to do the job untill the dealership fixed the balljoint. The tech informed him with the wait on the returned call other jobs had been pulled in and had to be finished, and he should be able to pick vehicle up at the end of the day. The customer asked if it was ok to just leave it overnight?he was told it would not be an issue. The vehicle was reassembled by 5 P.M. the customer could have picked up vehicle anytime their after.

Very rude rick is the shop owner and no respect for customers has a dog running around the sales floor bit a small child! (not mine) would not help me until I final had to ask then he said he was to busy and would get some one to come up and help me and he left. sadly I had work done on my vehicle was there for 3 days for a simple remote starter and ended up having to go to the dealer ship to get fixed because the fried my cars computer! Money out of my pocket that they rick would not cover or even try to give any help for the problems.