BSD Garage Door Services, LLC

Complaint: [redacted] I am rejecting this response because: we were not sold a brand new doorI have pictures of the door when I bought the house three years ago and pictures of the same exact door nowThey repaired the door and offered a warranty and will not call me back after repeated messagesThis is a statement from the company and they have not even been to my house to look at the doorThey are making up the part about the hammerThey have not talked to me or even looked at the door Sincerely, [redacted] ***

We sold the customer a brand new door The consumer has damaged the door and this is not my responsibility There is damage on the bottom like someone hit it with a hammer I cannot be responsible for these damages I can try to fix and/or replace the door for a cost

Complaint: [redacted]
I am rejecting this response because: we were not sold a brand new doorI have pictures of the door when I bought the house three years ago and pictures of the same exact door nowThey repaired the door and offered a warranty and will not call me back after repeated messagesThis is a statement from the company and they have not even been to my house to look at the doorThey are making up the part about the hammerThey have not talked to me or even looked at the door.?
Sincerely,
[redacted]

We sold the customer a brand new door.  The consumer has damaged the door and this is not my responsibility.  There is damage on the bottom like someone hit it with a hammer.  I cannot be responsible for these damages.  I can try to fix and/or replace the door for a cost.

Complaint: [redacted]
I am rejecting this response because: we were not sold a brand new door. I have pictures of the door when I bought the house three years ago and pictures of the same exact door now. They repaired the door and offered a warranty and will not call me back after repeated messages. This is a false statement from the company and they have not even been to my house to look at the door. They are making up the part about the hammer. They have not talked to me or even looked at the door. 
Sincerely,
[redacted]