Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On Friday I submitted photos of the broken toddler bed to [redacted] via emailOn 2/ [redacted] I was informed that the product is no longer manufactured and the warranty had expired I emphasized that the convertible feature was not needed until my son aged into a toddler bedThe product was marketed and purchased because of the conversion settingsIf the company expected consumers to assemble the toddler bed and the other settings at the time of purchase to ensure there were no defects that was not communicatedIt appears there is a lack of understanding re: product use.I requested a final response from the manufacturer by Fri, 2/**I want a refund of the purchase price so I can replace the toddler bedSafety rails on a toddler bed are there by designThe potential for injury should be a factor to a reputable manufacturer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Purchased a 4-in-bed & had a piece break & am unable to contact them to get a replacement have to throw a decent bed away due to the lack of support
We communicated with the consumer and offered her a full refundWe will make a check to her to resolve this case
We are investigating this further with the consumer for resolution
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On Friday I submitted photos of the broken toddler bed to [redacted] via emailOn 2/ [redacted] I was informed that the product is no longer manufactured and the warranty had expired I emphasized that the convertible feature was not needed until my son aged into a toddler bedThe product was marketed and purchased because of the conversion settingsIf the company expected consumers to assemble the toddler bed and the other settings at the time of purchase to ensure there were no defects that was not communicatedIt appears there is a lack of understanding re: product use.I requested a final response from the manufacturer by Fri, 2/**I want a refund of the purchase price so I can replace the toddler bedSafety rails on a toddler bed are there by designThe potential for injury should be a factor to a reputable manufacturer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]