BSI Merchant Services Inc.

Initial Business Response /* (1000, 15, 2016/02/26) */
Hi Ms***,
We are looking into this issue and rest assure that we will take care of this
Initial Consumer Rebuttal /* (3000, 17, 2016/02/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The
reason I checked the no response is because I have tried for over a month to get someone from BSI Merchant Service to return my call/respond to my emailThe resolution for my company is that BSI Merchant Service refund our $Based on the lack of response from this business over the last month, I am absolutely sure that if I accept the above response that I will never hear from them againI just want my money and then this issue will be resolvedRegards, *** L***

Initial Business Response /* (1000, 5, 2015/07/08) */
We spoke with Mr*** alreadyWe are resolving the issue already
Initial Consumer Rebuttal /* (2000, 7, 2015/07/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanx for your helpThat was quick response
from themYes they called me at 4:pm and explained everythingThey agree to refund and send me a refund form to sign which I signed and send them back asapHope they will refund and deposit amount in my account
I have to wait till deposit comes
Thanx once again for help
Final Business Response /* (4000, 14, 2015/08/25) */
Account is still processing with our accounting department
Final Consumer Response /* (4200, 16, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is over a two monthsStill waiting for refundNeed confirmed refund dateIf they can takeout money in two days and then reply back that refund has been processed already but over two months still waiting for refund
They don't answer any email and respond to phone calls
Need confirmed refund date
Refund Requisition Form
*** 18/08/
iT IS OVER A MONTH NOW AND STILL DON'T SEE ANY REFUND***
No answer to emails
***@merchant-info.com (***@merchant-info.com)
22/06/
To: ***@hotmail.com
***@merchant-info.com
QUINCY MINI MART
XXXXXXXXXXXXXXXX
The following refund has been processed to your bank account on file
- Regulatory Fee ($4.95)
Please contact us at the phone number provided on your statement if you have any questions regarding this refund
Thank you
Merchant Services

Initial Business Response /* (1000, 5, 2015/06/23) */
As per our conversation, Rest assure that we will be working on your issue and make sure to come to a mutual agreement
Thanks & Regards,
BSI
Initial Consumer Rebuttal /* (3000, 7, 2015/06/23) */
(The consumer indicated he/she DID NOT
accept the response from the business.)
Today,6/23/was the first time this company has called me to try and resolve this issue in the months I've been calling themFOUR MONTHS! If they return/refund my $that they took without permission then I will consider the issue closed and settled.Right now all I have is one phone call saying they will return my funds so until that is actually done I do not accept their response
Final Business Response /* (1000, 16, 2015/07/10) */
Spoke with Mr***Notified Customer that check for full refund was sent out today

Initial Business Response /* (1000, 5, 2015/07/09) */
Spoke to Mr. [redacted] and we are working with them to resolve this issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm certainly ok with their initial...

response if they ultimately refund my money, which is the reason why I did not fully accept their response yet. Yes, I have spoken to a representative with BSI and have forwarded the necessary correspondence they requested. I'd like to keep this file open until refund is physically is received.
Final Business Response /* (4000, 24, 2015/07/29) */
We are just waiting for the check to clear from Accounting Sir.
Final Consumer Response /* (4200, 26, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Waiting on 2nd half check to be mailed and received. Please keep file open until check is received on my end.

Initial Business Response /* (1000, 15, 2015/07/09) */
We apologize for the delay. We are taking care of this issue. We will try our best to resolve this matter ASAP. We will be coordinating with the Customer.

Initial Business Response /* (1000, 5, 2015/06/18) */
As of June 12,2015 Customer has been refunded in full.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I only accept this response because the business refunded...

my money. It did take them well over a month to do it, and [redacted] screamed at me over the phone. I am still not happy with the way this company misrepresented itself. They do claim to be with the EBT office. I have saved messages proving this. We are a small family business, and can't afford to be taken advantage of like this. So, we did get our refund. I am grateful to God.

Initial Business Response /* (1000, 5, 2015/07/16) */
We have received the Refund Request Form for the Terminal from Mr. [redacted]. We are already processing his account.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the...

business.)
The company says they are processing our refund . We faxed our refund request on 7-8-15, tomorrow will be 2 weeks since that date. It does not take two weeks to process a refund.
This company,BSI, has taken our money and until they return it are guilty of theft. If I stole money from a business I would be arrested. This company is a scam- and they need to be shut down. No- I am not satisfied with their response.
By the way,it is interesting to me that they will respond to your organization,but will not reply to their"customers/victims".
Final Business Response /* (4000, 21, 2015/07/29) */
Rest assure that we are taking care of it Sir.
Final Consumer Response /* (4200, 23, 2015/07/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have seen no reason to believe they are taking care of refunding our money. They say they are- but nothing ever happens .

Initial Business Response /* (1000, 5, 2015/07/16) */
We are processing your account already Sir. Please bare with us.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I heard that response over 3 weeks ago per...

[redacted]. The only possible acceptable response is that they have credited back our account with a complete refund. If it takes this long to refund an account they did not provide any service for, they need to re-assess and adjudicate their policies.
Final Business Response /* (4000, 13, 2015/07/28) */
We are waiting for Accounting Sir. But it is processing.
Final Consumer Response /* (4200, 15, 2015/07/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Still waiting for reply from staff in office as I have already called twice this week.

Initial Business Response /* (1000, 15, 2015/06/22) */
Again I do apologize Ms. [redacted]. We will be working on your refund request.
Initial Consumer Rebuttal /* (3000, 21, 2015/08/04) */
BSI Merchant Services will not refund $298 that they debited from my checking account after sending the...

refund request form.
BSI will not refund my $298 after numerous calls,faxes and emails. The refund request form states 7-10 business days, it was faxed on 12-17-14.[redacted] Sapp was the first to contact me from BSI and said we were approved to accept EBT at our convenience store in Roanoke AL. I had applied with the State of Al, but no one else knew I had applied. BSI debited the $298 on 11-24-14. Since then I have faxed their refund request form on 12-17-14 and talked to [redacted],[redacted],[redacted] and many more.They all say they will call me back after checking their records, no one calls back. We decided not to take EBT at our store and have no need for their services. Somehow they got the information from the state department before we had even been inspected or confirmed to take EBT. [redacted] sent me an email and [redacted] called the business to get information to set up account. It was all done fraudulently and they have no right to keep the $298 fee.
I would like a refund in the amount of $298 that they fraudulently took from my checking account.

Initial Business Response /* (1000, 5, 2016/01/20) */
Hi, We are looking into this issue.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I look forward to getting my money back. I hope BSI resolves this...

quickly.
Final Business Response /* (4000, 9, 2016/01/22) */
Rest assure that we are working on your issue.
Final Consumer Response /* (4200, 11, 2016/01/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will rest assured when I get my money back. Let BSI's next response be a full refund. Talk is cheap.

Initial Business Response /* (1000, 15, 2016/01/08) */
We are looking into this case and rest assure that we will try our best to resolve this issue.
Initial Consumer Rebuttal /* (3000, 17, 2016/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
how long...

does it take to respond to a refund for services I don't need? secondly how come nobody will return my phone calls? this is $850.00 we are talking about why is it necessary to not respond to my call over the last 5 plus months.
so the response of we are trying to resove this issue is a poor response and I am being very polite!!!!

Initial Business Response /* (1000, 5, 2015/07/13) */
Spoke with Ms. [redacted] We agreed upon a mutual agreement to resolve this issue.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] had contacted my...

Business associate as stated on their response and requested a copy of the refund request form. He said he was the person to handle this request but tried yet again to sale the services to us. He was informed that we where not interested and would like our money back that was wrongfully taken. He apologized for the inconvenience, and that he would take care of it and get us our money back. He did not give a time frame to when this matter would be resolved or that the check was to be mailed out and we have not heard from him since our conversation. We have tried to contact him last Friday four days after he first contacted us and got no answer we left a message as well as our personal cell numbers then called again today on Monday. with still no response from [redacted] on if the refund check has been sent. We would like clarity on this matter that they intend send a refund check for the amount that was taken $298.00 to our business address via certified mail so there will be no question on whether it was sent and received. And We would like their response to mention such actions and not just an open ended comment that "we agreed upon a mutual agreement to resolve this issue" Until we receive information on when we will be reimbursed by BSI I will not consider their response acceptable.
Final Business Response /* (4000, 9, 2015/07/21) */
Your account has be forwarded to accounting already for processing. We are just waiting.
Final Consumer Response /* (3000, 16, 2015/10/14) */
[redacted] with BSI Still has refused to contact us and BSI still has not sent a refund for the $298.00 that they wrongfully took from our business account. come December this issue will reach the one year mark. After consulting my attorney he has suggested I launch yet another formal compliant with the Revdex.com against BSI before we spend well over the amount taken from us and making this issue bigger then it needs to be. last message sent to [redacted] with BSI was on the 7th stating we still haven't received a refund and that this issue has carried on for to long and we where going to be discussing this problem with our attorney if we didn't here from him by that Friday giving him 2 days to figure out what was going on with our refund request form and getting the refund paid. it is now the 14th with still no response as [redacted] and BSI still continue to ignore our calls to this date. They seem to only respond when we request action through the Revdex.com. I hope this can be taken care of with out becoming more costly and time consuming then it already has. please help us get our money back we are a small family owned business and as mentioned before this $298.00 was a lot to us in these economic times thank you.

Initial Business Response /* (4000, 7, 2015/07/08) */
Noted Sir. Please send back the paperwork we requested as soon as you can.
Initial Consumer Rebuttal /* (4200, 5, 2015/07/08) */
I accidently noted the wrong amount on the complaint. Instead of $149.00 being deducted from my account from...

this company, it was $249.00 Sorry about the misquote. I didn't realize it until I looked at my statement again.
(This is what showed on statement)
6/XX XXXXXXXXXXXXXX\ COIC
Cardsvc Bancard services 249.00-
CCD EBT TERMINA6897
Final Business Response /* (4000, 15, 2015/07/20) */
Your account has bee forwarded to Accounting already Sir for processing. We are just waiting for it.
Final Consumer Response /* (4200, 24, 2015/08/07) */
I still have not received my $249.00 for equipment that was cancelled and /or never received. I have been dealing with this for three months with no results from [redacted], or [redacted] They seem to talk and promise, but no results. I believe this company should be investigated. Thanks