Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We are processing your account already SirPlease bare with us Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I heard that response over weeks ago per ***The only possible acceptable response is that they have credited back our account with a complete refundIf it takes this long to refund an account they did not provide any service for, they need to re-assess and adjudicate their policies Final Business Response / [redacted] (4000, 13, 2015/07/28) */ We are waiting for Accounting SirBut it is processing Final Consumer Response / [redacted] (4200, 15, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still waiting for reply from staff in office as I have already called twice this week
Initial Business Response / [redacted] (4000, 7, 2015/07/08) */ Noted SirPlease send back the paperwork we requested as soon as you can Initial Consumer Rebuttal / [redacted] (4200, 5, 2015/07/08) */ I accidently noted the wrong amount on the complaintInstead of $being deducted from my account from this company, it was $Sorry about the misquoteI didn't realize it until I looked at my statement again (This is what showed on statement) 6/XX XXXXXXXXXXXXXX\ COIC Cardsvc Bancard services 249.00- CCD EBT TERMINA Final Business Response / [redacted] (4000, 15, 2015/07/20) */ Your account has bee forwarded to Accounting already Sir for processingWe are just waiting for it Final Consumer Response / [redacted] (4200, 24, 2015/08/07) */ I still have not received my $for equipment that was cancelled and /or never receivedI have been dealing with this for three months with no results from [redacted] , ***, or [redacted] They seem to talk and promise, but no resultsI believe this company should be investigatedThanks
Initial Business Response / [redacted] (1000, 15, 2015/06/22) */ Again I do apologize Ms [redacted] We will be working on your refund request Initial Consumer Rebuttal / [redacted] (3000, 21, 2015/08/04) */ BSI Merchant Services will not refund $that they debited from my checking account after sending the refund request form BSI will not refund my $after numerous calls,faxes and emailsThe refund request form states 7-business days, it was faxed on 12-17-[redacted] Sapp was the first to contact me from BSI and said we were approved to accept EBT at our convenience store in Roanoke ALI had applied with the State of Al, but no one else knew I had appliedBSI debited the $on 11-24-Since then I have faxed their refund request form on 12-17-and talked to ***, [redacted] , [redacted] , [redacted] and many more.They all say they will call me back after checking their records, no one calls backWe decided not to take EBT at our store and have no need for their servicesSomehow they got the information from the state department before we had even been inspected or confirmed to take EBT [redacted] sent me an email and [redacted] called the business to get information to set up accountIt was all done fraudulently and they have no right to keep the $fee I would like a refund in the amount of $that they fraudulently took from my checking account
Initial Business Response / [redacted] (1000, 15, 2016/01/08) */ We are looking into this case and rest assure that we will try our best to resolve this issue Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) how long does it take to respond to a refund for services I don't need? secondly how come nobody will return my phone calls? this is $we are talking about why is it necessary to not respond to my call over the last plus months so the response of we are trying to resove this issue is a poor response and I am being very polite!!!!
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Hi, We are looking into this issue. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I look forward to getting my money back. I hope BSI resolves this... quickly. Final Business Response / [redacted] (4000, 9, 2016/01/22) */ Rest assure that we are working on your issue. Final Consumer Response / [redacted] (4200, 11, 2016/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will rest assured when I get my money back. Let BSI's next response be a full refund. Talk is cheap.
Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We have received the Refund Request Form for the Terminal from Mr [redacted] We are already processing his account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company says they are processing our refund We faxed our refund request on 7-8-15, tomorrow will be weeks since that dateIt does not take two weeks to process a refund This company,BSI, has taken our money and until they return it are guilty of theftIf I stole money from a business I would be arrestedThis company is a scam- and they need to be shut downNo- I am not satisfied with their response By the way,it is interesting to me that they will respond to your organization,but will not reply to their"customers/victims" Final Business Response / [redacted] (4000, 21, 2015/07/29) */ Rest assure that we are taking care of it Sir Final Consumer Response / [redacted] (4200, 23, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have seen no reason to believe they are taking care of refunding our moneyThey say they are- but nothing ever happens
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Spoke with Ms [redacted] We agreed upon a mutual agreement to resolve this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] had contacted my Business associate as stated on their response and requested a copy of the refund request formHe said he was the person to handle this request but tried yet again to sale the services to usHe was informed that we where not interested and would like our money back that was wrongfully takenHe apologized for the inconvenience, and that he would take care of it and get us our money backHe did not give a time frame to when this matter would be resolved or that the check was to be mailed out and we have not heard from him since our conversationWe have tried to contact him last Friday four days after he first contacted us and got no answer we left a message as well as our personal cell numbers then called again today on Mondaywith still no response from [redacted] on if the refund check has been sentWe would like clarity on this matter that they intend send a refund check for the amount that was taken $to our business address via certified mail so there will be no question on whether it was sent and receivedAnd We would like their response to mention such actions and not just an open ended comment that "we agreed upon a mutual agreement to resolve this issue" Until we receive information on when we will be reimbursed by BSI I will not consider their response acceptable Final Business Response / [redacted] (4000, 9, 2015/07/21) */ Your account has be forwarded to accounting already for processingWe are just waiting Final Consumer Response / [redacted] (3000, 16, 2015/10/14) */ [redacted] with BSI Still has refused to contact us and BSI still has not sent a refund for the $that they wrongfully took from our business accountcome December this issue will reach the one year markAfter consulting my attorney he has suggested I launch yet another formal compliant with the Revdex.com against BSI before we spend well over the amount taken from us and making this issue bigger then it needs to belast message sent to [redacted] with BSI was on the 7th stating we still haven't received a refund and that this issue has carried on for to long and we where going to be discussing this problem with our attorney if we didn't here from him by that Friday giving him days to figure out what was going on with our refund request form and getting the refund paidit is now the 14th with still no response as [redacted] and BSI still continue to ignore our calls to this dateThey seem to only respond when we request action through the Revdex.comI hope this can be taken care of with out becoming more costly and time consuming then it already hasplease help us get our money back we are a small family owned business and as mentioned before this $was a lot to us in these economic times thank you
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ As of June 12,Customer has been refunded in full Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I only accept this response because the business refunded my moneyIt did take them well over a month to do it, and [redacted] screamed at me over the phoneI am still not happy with the way this company misrepresented itselfThey do claim to be with the EBT officeI have saved messages proving thisWe are a small family business, and can't afford to be taken advantage of like thisSo, we did get our refundI am grateful to God
Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We are processing your account already SirPlease bare with us Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I heard that response over weeks ago per ***The only possible acceptable response is that they have credited back our account with a complete refundIf it takes this long to refund an account they did not provide any service for, they need to re-assess and adjudicate their policies Final Business Response / [redacted] (4000, 13, 2015/07/28) */ We are waiting for Accounting SirBut it is processing Final Consumer Response / [redacted] (4200, 15, 2015/07/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still waiting for reply from staff in office as I have already called twice this week
Initial Business Response / [redacted] (4000, 7, 2015/07/08) */ Noted SirPlease send back the paperwork we requested as soon as you can Initial Consumer Rebuttal / [redacted] (4200, 5, 2015/07/08) */ I accidently noted the wrong amount on the complaintInstead of $being deducted from my account from this company, it was $Sorry about the misquoteI didn't realize it until I looked at my statement again (This is what showed on statement) 6/XX XXXXXXXXXXXXXX\ COIC Cardsvc Bancard services 249.00- CCD EBT TERMINA Final Business Response / [redacted] (4000, 15, 2015/07/20) */ Your account has bee forwarded to Accounting already Sir for processingWe are just waiting for it Final Consumer Response / [redacted] (4200, 24, 2015/08/07) */ I still have not received my $for equipment that was cancelled and /or never receivedI have been dealing with this for three months with no results from [redacted] , ***, or [redacted] They seem to talk and promise, but no resultsI believe this company should be investigatedThanks
Initial Business Response / [redacted] (1000, 15, 2015/06/22) */ Again I do apologize Ms [redacted] We will be working on your refund request Initial Consumer Rebuttal / [redacted] (3000, 21, 2015/08/04) */ BSI Merchant Services will not refund $that they debited from my checking account after sending the refund request form BSI will not refund my $after numerous calls,faxes and emailsThe refund request form states 7-business days, it was faxed on 12-17-[redacted] Sapp was the first to contact me from BSI and said we were approved to accept EBT at our convenience store in Roanoke ALI had applied with the State of Al, but no one else knew I had appliedBSI debited the $on 11-24-Since then I have faxed their refund request form on 12-17-and talked to ***, [redacted] , [redacted] , [redacted] and many more.They all say they will call me back after checking their records, no one calls backWe decided not to take EBT at our store and have no need for their servicesSomehow they got the information from the state department before we had even been inspected or confirmed to take EBT [redacted] sent me an email and [redacted] called the business to get information to set up accountIt was all done fraudulently and they have no right to keep the $fee I would like a refund in the amount of $that they fraudulently took from my checking account
Initial Business Response / [redacted] (1000, 15, 2016/01/08) */ We are looking into this case and rest assure that we will try our best to resolve this issue Initial Consumer Rebuttal / [redacted] (3000, 17, 2016/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) how long does it take to respond to a refund for services I don't need? secondly how come nobody will return my phone calls? this is $we are talking about why is it necessary to not respond to my call over the last plus months so the response of we are trying to resove this issue is a poor response and I am being very polite!!!!
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Hi, We are looking into this issue. Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I look forward to getting my money back. I hope BSI resolves this... quickly. Final Business Response / [redacted] (4000, 9, 2016/01/22) */ Rest assure that we are working on your issue. Final Consumer Response / [redacted] (4200, 11, 2016/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will rest assured when I get my money back. Let BSI's next response be a full refund. Talk is cheap.
Initial Business Response / [redacted] (1000, 5, 2015/07/16) */ We have received the Refund Request Form for the Terminal from Mr [redacted] We are already processing his account Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company says they are processing our refund We faxed our refund request on 7-8-15, tomorrow will be weeks since that dateIt does not take two weeks to process a refund This company,BSI, has taken our money and until they return it are guilty of theftIf I stole money from a business I would be arrestedThis company is a scam- and they need to be shut downNo- I am not satisfied with their response By the way,it is interesting to me that they will respond to your organization,but will not reply to their"customers/victims" Final Business Response / [redacted] (4000, 21, 2015/07/29) */ Rest assure that we are taking care of it Sir Final Consumer Response / [redacted] (4200, 23, 2015/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have seen no reason to believe they are taking care of refunding our moneyThey say they are- but nothing ever happens
Initial Business Response / [redacted] (1000, 5, 2015/07/13) */ Spoke with Ms [redacted] We agreed upon a mutual agreement to resolve this issue Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] had contacted my Business associate as stated on their response and requested a copy of the refund request formHe said he was the person to handle this request but tried yet again to sale the services to usHe was informed that we where not interested and would like our money back that was wrongfully takenHe apologized for the inconvenience, and that he would take care of it and get us our money backHe did not give a time frame to when this matter would be resolved or that the check was to be mailed out and we have not heard from him since our conversationWe have tried to contact him last Friday four days after he first contacted us and got no answer we left a message as well as our personal cell numbers then called again today on Mondaywith still no response from [redacted] on if the refund check has been sentWe would like clarity on this matter that they intend send a refund check for the amount that was taken $to our business address via certified mail so there will be no question on whether it was sent and receivedAnd We would like their response to mention such actions and not just an open ended comment that "we agreed upon a mutual agreement to resolve this issue" Until we receive information on when we will be reimbursed by BSI I will not consider their response acceptable Final Business Response / [redacted] (4000, 9, 2015/07/21) */ Your account has be forwarded to accounting already for processingWe are just waiting Final Consumer Response / [redacted] (3000, 16, 2015/10/14) */ [redacted] with BSI Still has refused to contact us and BSI still has not sent a refund for the $that they wrongfully took from our business accountcome December this issue will reach the one year markAfter consulting my attorney he has suggested I launch yet another formal compliant with the Revdex.com against BSI before we spend well over the amount taken from us and making this issue bigger then it needs to belast message sent to [redacted] with BSI was on the 7th stating we still haven't received a refund and that this issue has carried on for to long and we where going to be discussing this problem with our attorney if we didn't here from him by that Friday giving him days to figure out what was going on with our refund request form and getting the refund paidit is now the 14th with still no response as [redacted] and BSI still continue to ignore our calls to this dateThey seem to only respond when we request action through the Revdex.comI hope this can be taken care of with out becoming more costly and time consuming then it already hasplease help us get our money back we are a small family owned business and as mentioned before this $was a lot to us in these economic times thank you
Initial Business Response / [redacted] (1000, 5, 2015/06/18) */ As of June 12,Customer has been refunded in full Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) I only accept this response because the business refunded my moneyIt did take them well over a month to do it, and [redacted] screamed at me over the phoneI am still not happy with the way this company misrepresented itselfThey do claim to be with the EBT officeI have saved messages proving thisWe are a small family business, and can't afford to be taken advantage of like thisSo, we did get our refundI am grateful to God