Dear Revdex.com,In response to the complaint regarding ID #***We recently did a lot of work for this customer starting with taking down very large maple trees, the customer was very pleased with the outcome of this work doneWe were told by the customer that he planned on
finishing the backyard himself with topsoil that is on a large pile on the neighboring property because he said he could get it for freeHe then changed his mind and decided to have us grind out the stumps from the trees that were taken down, regrade, and add topsoil, which was the same free topsoil that he planned on using from the neighboring propertyWe offered to have screened, better quality topsoil brought in, but the customer chose not spend the extra $because he was able to use the free soil from the neighboring propertyAfter the contract was written up, we talked to the neighbors and they decided they were going to charge us for the topsoilThe customer was upset that the neighbor changed his mind, but was still okay with us using it The customer was aware of the quality of this topsoil because it is in a large pile right against the property lineThe customer even said in his statement “The topsoil that was used is sub par topsoilWe did exactly what was stated in the contract, and when we were finished he checked our work before the final payment and was pleased. The customer was told that the yard needed to be heavily watered in order to grow properly with summer approachingWhen I received the customers concerns over a month after the work was completed, we met and discussed the issues, I found that the ground was extremely dry and brought it to his attentionThe customer then proceeded to tell me they have not been watering the yard enough, which is exactly what I sawWith this being the case there was some spotting in the yard, but there was a lot more grass than dirt showingI offered suggestions on how to fix the spotting but the customer would not be understandingHe was only interested in discussing his concerns, if we completely redid the yard with the better qualify soil I offered him to begin with. In conclusion, we are very sorry that the customer is not happy with the outcome of his decisions, but we did everything the contracted statedThe customer was happy with all of the work that was done up until this point. We wish that this issue did not have to go this far, and again, we are very sorrySincerly,Representative of BSM Landscaping
Dear Revdex.com,In response to the complaint regarding ID #***We recently did a lot of work for this customer starting with taking down very large maple trees, the customer was very pleased with the outcome of this work doneWe were told by the customer that he planned on
finishing the backyard himself with topsoil that is on a large pile on the neighboring property because he said he could get it for freeHe then changed his mind and decided to have us grind out the stumps from the trees that were taken down, regrade, and add topsoil, which was the same free topsoil that he planned on using from the neighboring propertyWe offered to have screened, better quality topsoil brought in, but the customer chose not spend the extra $because he was able to use the free soil from the neighboring propertyAfter the contract was written up, we talked to the neighbors and they decided they were going to charge us for the topsoilThe customer was upset that the neighbor changed his mind, but was still okay with us using it The customer was aware of the quality of this topsoil because it is in a large pile right against the property lineThe customer even said in his statement “The topsoil that was used is sub par topsoilWe did exactly what was stated in the contract, and when we were finished he checked our work before the final payment and was pleased. The customer was told that the yard needed to be heavily watered in order to grow properly with summer approachingWhen I received the customers concerns over a month after the work was completed, we met and discussed the issues, I found that the ground was extremely dry and brought it to his attentionThe customer then proceeded to tell me they have not been watering the yard enough, which is exactly what I sawWith this being the case there was some spotting in the yard, but there was a lot more grass than dirt showingI offered suggestions on how to fix the spotting but the customer would not be understandingHe was only interested in discussing his concerns, if we completely redid the yard with the better qualify soil I offered him to begin with. In conclusion, we are very sorry that the customer is not happy with the outcome of his decisions, but we did everything the contracted statedThe customer was happy with all of the work that was done up until this point. We wish that this issue did not have to go this far, and again, we are very sorrySincerly,Representative of BSM Landscaping