Hello,Our system does not allow modification of orders so it is impossible for us to change items on the orderThe incorrect item was mistakenly orderedWe shipped the correct items that were submitted at the time of the orderYou may return them as per our return policy with a 20% restocking fee
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again the business owner is not being honestI happen to be a programmer and webmaster, and build websites exactly as they haveIt is a fact, as a web store administrator, you can log into the backend and make any type of changes to an orderIncluding changing the product and the cost to the customerThe relevance here is to show that the business owner has consistently been dishonestWe are again, for the third time requesting a shipping return slip to be emailed, and requesting a full refund.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We inspected the photo that was sent to us and verified it is the same colors as pictured on our websiteSince the color matches the color posted on the site the item falls under our standard return policy wich can be found
here ***
We spoke on the phone a few hours agoAs per our phone conversation it was stated that the order was shipped on Monday 1/*/and will arrive on Monday 1/**/It was shipped via *** tracking number *** The email address you provided on your order was incorrect as you
provided ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The order was shipped by *** tracking number *** and it shows it was delivered on 3/**/and left at the front doorA claim was started with *** on 4/*/*** denied this claim stating the package receipt was acknowledged by the customerThis is sometimes done in error and we
will follow up with ***As a one time courtesy we will issue a full refund for your order while this claim is pending
UPC barcode dictates the product identityIf the UPC barcodes are identical on both boxes the item is the samePackaging may change from time to time to make the product look more appealing but the product inside is the sameYou may return the product and we will waive any restocking fees,
however since the correct product was sent we are unable to cover return shipping costs
We received your returns and processed the refunds on March ***The total value of merchandise returned that we were able to accept was We emailed you on March *** in regards to an order you returned from NovemberWe are unable to accept it as it was past our day grace return period
Most of the merchandise you returned was actually past this day period however we deceided to accept the returns and issue refunds for orders up to days old After our 20% restocking fee that is listed on the website that applies to all returns you were issude a total refund of this was processed on March *** and went back to the original form of payment for each seperate order
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It doesn't matter how you sent us the wrong orderThat was just a suggestion to something that you statedThe fact of that matter is you have sent us the wrong product and we are requesting a full refund of which you have refusedTherefore we have no option but to take even further actionAs we have no other options but to take it there.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I originally called and spoke with a woman there, she agreed with me that the color does not match the color that is on the website. This color is. brown however the color on the website is a black color base that turns into a reddish blonde. I have pictures to prove that. The lady asked me to email the pictures and I did. This guy is disputing everything and is not going to support anything his customer says or that his colleague says either.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The Outre Synthetic U-Part Lace Front Wig - HONEY (futura) DR425 was not availalbe and it was refunded back to your card for the amount of 19.22. It may take 2-3 business days for this credit to post back to your account. A simple email to our company would easily solved this question. The...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again the business owner is not being honest. I happen to be a programmer and webmaster, and build websites exactly as they have. It is a fact, as a web store administrator, you can log into the backend and make any type of changes to an order. Including changing the product and the cost to the customer. The relevance here is to show that the business owner has consistently been dishonest. We are again, for the third time requesting a shipping return slip to be emailed, and requesting a full refund.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
If they would have responded to my messages. I would not have contacted Revdex.com. I also want to thank the Revdex.com for helping me out because I saw another person's complaint on here BEFORE I made a complain because I didn't want to take a chance of waiting 20 DAYS for . refund or no response through e-mail ! Revdex.com:
I have reviewed the response made by the business in reference to comvplaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,Our system does not allow modification of orders so it is impossible for us to change items on the order. The incorrect item was mistakenly ordered. We shipped the correct items that were submitted at the time of the order. You may return them as per our return policy with a 20% restocking...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because The hair on the mannequin's crown is a brown color... However the hair on the ponytail is an off black color. The hair on the ponytail is clearly darker than the hair on the mannequin. At any rate, even the hair on the ponytail from your site, is nowhere close to the hair color of the ponytail that I received. The shade of brown is substantially lighter. You cannot argue that. Even if it does appear to be a number 2 on your website it is. It appears to be more of a number 8 from what I received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
If there is an issue with our products send pictures to [redacted] if the product looks defective we can issue a return label to have it return at no cost to you. The restocking fee does not apply to defective products.
Hello,Our system does not allow modification of orders so it is impossible for us to change items on the orderThe incorrect item was mistakenly orderedWe shipped the correct items that were submitted at the time of the orderYou may return them as per our return policy with a 20% restocking fee
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Once again the business owner is not being honestI happen to be a programmer and webmaster, and build websites exactly as they haveIt is a fact, as a web store administrator, you can log into the backend and make any type of changes to an orderIncluding changing the product and the cost to the customerThe relevance here is to show that the business owner has consistently been dishonestWe are again, for the third time requesting a shipping return slip to be emailed, and requesting a full refund.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
If you take a close look at the picture posted on our site for Feather Girl in color OPit is not black it is more a number Dark brown
We inspected the photo that was sent to us and verified it is the same colors as pictured on our websiteSince the color matches the color posted on the site the item falls under our standard return policy wich can be found
here ***
We spoke on the phone a few hours agoAs per our phone conversation it was stated that the order was shipped on Monday 1/*/and will arrive on Monday 1/**/It was shipped via *** tracking number *** The email address you provided on your order was incorrect as you
provided ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
The order was shipped by *** tracking number *** and it shows it was delivered on 3/**/and left at the front doorA claim was started with *** on 4/*/*** denied this claim stating the package receipt was acknowledged by the customerThis is sometimes done in error and we
will follow up with ***As a one time courtesy we will issue a full refund for your order while this claim is pending
UPC barcode dictates the product identityIf the UPC barcodes are identical on both boxes the item is the samePackaging may change from time to time to make the product look more appealing but the product inside is the sameYou may return the product and we will waive any restocking fees,
however since the correct product was sent we are unable to cover return shipping costs
We received your returns and processed the refunds on March ***The total value of merchandise returned that we were able to accept was We emailed you on March *** in regards to an order you returned from NovemberWe are unable to accept it as it was past our day grace return period
Most of the merchandise you returned was actually past this day period however we deceided to accept the returns and issue refunds for orders up to days old After our 20% restocking fee that is listed on the website that applies to all returns you were issude a total refund of this was processed on March *** and went back to the original form of payment for each seperate order
The items ordered are the items that were sentYou may return them for a refund as per our return policy
I was able to find your order placed on 12/*It was shipped on 12/* and will be delivered via *** on 12/*Your *** tracking number is ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
It doesn't matter how you sent us the wrong orderThat was just a suggestion to something that you statedThe fact of that matter is you have sent us the wrong product and we are requesting a full refund of which you have refusedTherefore we have no option but to take even further actionAs we have no other options but to take it there.Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
When I originally called and spoke with a woman there, she agreed with me that the color does not match the color that is on the website. This color is. brown however the color on the website is a black color base that turns into a reddish blonde. I have pictures to prove that. The lady asked me to email the pictures and I did. This guy is disputing everything and is not going to support anything his customer says or that his colleague says either.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
If you take a close look at the picture posted on our site for Feather Girl in color OP27 it is not black it is more a number 2 Dark brown.
The Outre Synthetic U-Part Lace Front Wig - HONEY (futura) DR425 was not availalbe and it was refunded back to your card for the amount of 19.22. It may take 2-3 business days for this credit to post back to your account. A simple email to our company would easily solved this question. The...
Revdex.com did not need to be involved.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Once again the business owner is not being honest. I happen to be a programmer and webmaster, and build websites exactly as they have. It is a fact, as a web store administrator, you can log into the backend and make any type of changes to an order. Including changing the product and the cost to the customer. The relevance here is to show that the business owner has consistently been dishonest. We are again, for the third time requesting a shipping return slip to be emailed, and requesting a full refund.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
If they would have responded to my messages. I would not have contacted Revdex.com. I also want to thank the Revdex.com for helping me out because I saw another person's complaint on here BEFORE I made a complain because I didn't want to take a chance of waiting 20 DAYS for . refund or no response through e-mail ! Revdex.com:
I have reviewed the response made by the business in reference to comvplaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,Our system does not allow modification of orders so it is impossible for us to change items on the order. The incorrect item was mistakenly ordered. We shipped the correct items that were submitted at the time of the order. You may return them as per our return policy with a 20% restocking...
fee.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because The hair on the mannequin's crown is a brown color... However the hair on the ponytail is an off black color. The hair on the ponytail is clearly darker than the hair on the mannequin. At any rate, even the hair on the ponytail from your site, is nowhere close to the hair color of the ponytail that I received. The shade of brown is substantially lighter. You cannot argue that. Even if it does appear to be a number 2 on your website it is. It appears to be more of a number 8 from what I received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
If there is an issue with our products send pictures to [redacted] if the product looks defective we can issue a return label to have it return at no cost to you. The restocking fee does not apply to defective products.