B.T. Anderson Landscaping

I would like to address the concerns forwarded to me on the [redacted] pNo one with this company has at any time been rude, unethical, or unreliableQuite to the contrary I have video of Mrs [redacted] out of control on her property} telling her husband to shut up and attempting to interrogate anyone out there working instead of letting them workThis project did start off simple enough, but we had a tremendous amount of rain as the history shows, on a yard that had water problemsWe came in promptly and did the drainage phase and after several days waiting for it to dry, we were ready to complete the project, but were stopped by the [redacted] 's in order for them to make a change orderThey added over 5,in plants and mulch and wanted it done before the balance of the original contract was completedOne of the [redacted] s was headed to Belgium and the other to another part of EuropeShe demanded that I send a diagram in order for her to approve to get this done while they were goneI insisted I needed time to take measurements to do a drawing and she insisted} so I free handed one that she approved in writing and in emails, but then said "If I don't like it when I get back you can move things around, or just take some away"I let her know that was impossible and I said "Would you have a mason build a fireplace and then come home and say, take it down• I insisted we wait until they got back and did a walk throughWe did, and she once again said move forwardBy the time the ptants were available they were out of town for spring break and once again she said "lf I don't like it you can take them out"Meantime, weeks are passing byWe showed up to work after spring break and her husband on the day we were to work was pressure washing the rear fence line and it was too wet to workWe once again had to leaveAt this point I am very nervous about finishing and getting paidI have a file full of emails and text messages getting them to finally agree to the terms and completion as she had just said I no longer want the plants, forget itI let her know it was too late for thatWe were finally able to finish and get pa id in full from her husband She took days off of work to follow us around and video tape everythingThe drains have worked perfectly where installed throughout the entire process with rain fall coming down, if not, we could not have completed the jobI notice that you did not include a copy of the contract that the [redacted] 's signed, or emails, or textWe are licensed and insured and they were provided verification of both before work startedI am positive that you did not receive them because they do not support her claimsI am happy if needed to forward all to you in the interest of sharing all and letting the Revdex.com see what we have had to dea I withLaborers were not firedA sub-contractor quit and would not return the keys to the company truck so we had to call the police to force them to give the keys backThe whole time, Mrs [redacted] leaves her property, comes into the street videotaping and will not walk away although it did not involve herThe police officer even asked what her role was and she could only say homeowner, but would not leave the streetThose same two men drove nails into the truck tires that daySince when does anyone take it upon themselves to pay a sub-contractor outside of a signed contract and get upset that they are not reimbursed? We had no lega I obligation and the men lied about their hours and pay amountThe [redacted] 's contract was not with those men and they should not have paid them any moniesThe men lied to them about their wages and the hours that they were at the [redacted] 's houseWhen asked how the men were at their house for hours in three days the [redacted] 's had no answerAnother delay came when the [redacted] 's decided to irrigate the rear yard where the sod was to be installedAfter all had been prepped, we had to leave for almost a week for a company to install the irrigation when the sod could have been laid that dayThey since developed another water problem outside the area we worked on that they tried to blame on us, but were told by the irrigation company as well as us that it had nothing to do with the work that was performed and may be an underground springIn closing: The [redacted] 's with the Revdex.com as well as an online broker for contractors have made numerous unfounded claimsIt's interesting that you do not have a copy of the ironclad contract and damaging emails and text that they are embarrassed overThey paid in full for a job they were happy with and have no warranty issues that are not covered by the contractWe as a result have had to retain council in order to file a civil suit in Henrico Circult Court in order to protect our reputation There are consequences for making unfounded accusations about individuals and businesses [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you [redacted] for letting us respond to Mr. [redacted]. We have attached the "iron clad" contract that Mr. [redacted] mentions.  We agree that it is "iron clad" in that it shows we have a year warranty on his work, including plants/shrubs (middle of page 2). Therefore, he is obligated to honor this contract.
Mr. [redacted] can talk all he wants, but the fact of the matter remains that his company performed sub-standard work (we now have 4 dead azaleas and it looks as if the evergreen trees are also dying). The water problem was not fixed and we have additional proof from another contractor that the mulch bed is now moving the water away from the french drains and into the area that is now flooding.  There is no 'spring' in our yard. Moreover, we have had [redacted] nursery view the dead/dying shrubs in the area that is chronically wet, and they said it is no surprise because azaleas do not like chronically wet soil. They were amazed that a landscaper would not know this.  Please know that I have sent Mr. [redacted] several emails and text messages (his preferred way to communicate) over the past month without even the courtesy of a response. His mode of operation is that once he gets his money he fails to honor his commitment. The proof is clear.
This all points to incompetence on the part of Mr. [redacted]'s business. Mr. [redacted] seems to always defer his position to 'I'll get my lawyer' in order to try to intimidate or bully us. We have responded in kind, and we will follow through with a lawsuit to make our yard right. We spent way too much money (I have now learned the hard way) for poor quality work.
Thank you

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
Thank you [redacted] for letting us respond to Mr. [redacted]. We have attached the "iron clad" contract that Mr. [redacted] mentions.  We agree that it is "iron clad" in that it shows we have a year warranty on his work, including plants/shrubs (middle of page 2). Therefore, he is obligated to honor this contract.Mr. [redacted] can talk all he wants, but the fact of the matter remains that his company performed sub-standard work (we now have 4 dead azaleas and it looks as if the evergreen trees are also dying). The water problem was not fixed and we have additional proof from another contractor that the mulch bed is now moving the water away from the french drains and into the area that is now flooding.  There is no 'spring' in our yard. Moreover, we have had [redacted] nursery view the dead/dying shrubs in the area that is chronically wet, and they said it is no surprise because azaleas do not like chronically wet soil. They were amazed that a landscaper would not know this.  Please know that I have sent Mr. [redacted] several emails and text messages (his preferred way to communicate) over the past month without even the courtesy of a response. His mode of operation is that once he gets his money he fails to honor his commitment. The proof is clear.This all points to incompetence on the part of Mr. [redacted]'s business. Mr. [redacted] seems to always defer his position to 'I'll get my lawyer' in order to try to intimidate or bully us. We have responded in kind, and we will follow through with a lawsuit to make our yard right. We spent way too much money (I have now learned the hard way) for poor quality work.Thank you

I would like to address the concerns forwarded to me on the
[redacted]. p.1 1. No one with this company has at any time been rude, unethical,
or unreliable. Quite to the contrary I have video of Mrs. [redacted] out of control
on her property} telling her husband to shut up and attempting to...

interrogate
anyone out there working instead of letting them work. 2. This project did
start off simple enough, but we had a tremendous amount of rain as the history
shows, on a yard that had water problems. We came in promptly and did the
drainage phase and after several days waiting for it to dry, we were ready to
complete the project, but were stopped by the [redacted]'s in order for them to
make a change order. They added over 5,000.00 in plants and mulch and wanted it
done before the balance of the original contract was completed. One of the
[redacted]s was headed to Belgium and the other to another part of Europe. She
demanded that I send a diagram in order for her to approve to get this done while
they were gone. I insisted I needed time to take measurements to do a drawing
and she insisted} so I free handed one that she approved in writing and in
emails, but then said "If I don't like it when I get back you can move
things around, or just take some away". I let her know that was impossible
and I said "Would you have a mason build a fireplace and then come home
and say, take it down11 • I insisted we wait until they got back and did a walk
through. We did, and she once again said move forward. By the time the ptants
were available they were out of town for spring break and once again she said
"lf I don't like it you can take them out". Meantime, weeks are
passing by. We showed up to work after spring break and her husband on the day
we were to work was pressure washing the rear fence line and it was too wet to
work. We once again had to leave. At this point I am very nervous about
finishing and getting paid. I have a file full of emails and text messages
getting them to finally agree to the terms and completion as she had just said
I no longer want the plants, forget it. I let her know it was too late for
that. We were finally able to finish and get pa id in full from her husband.
She took days off of work to follow us around and video tape everything. 3. The
drains have worked perfectly where installed throughout the entire process with
rain fall coming down, if not, we could not have completed the job. 4. I notice
that you did not include a copy of the contract that the [redacted]'s signed, or
emails, or text. We are licensed and insured and they were provided
verification of both before work started. I am positive that you did not
receive them because they do not support her claims. I am happy if needed to
forward all to you in the interest of sharing all and letting the Revdex.com see what
we have had to dea I with. 5. Laborers were not fired. A sub-contractor quit
and would not return the keys to the company truck so we had to call the police
to force them to give the keys back. The whole time, Mrs. [redacted] leaves her
property, comes into the street videotaping and will not walk away although it
did not involve her. The police officer even asked what her role was and she
could only say homeowner, but would not leave the street. Those same two men
drove nails into the truck tires that day. Since when does anyone take it upon
themselves to pay a sub-contractor outside of a signed contract and get upset
that they are not reimbursed? We had no lega I obligation and the men lied
about their hours and pay amount. 6. The [redacted]'s contract was not with those
men and they should not have paid them any monies. The men lied to them about
their wages and the hours that they were at the [redacted]'s house. When asked how
the men were at their house for 38 hours in three days the [redacted]'s had no
answer. 7. Another delay came when the [redacted]'s decided to irrigate the rear
yard where the sod was to be installed. After all had been prepped, we had to
leave for almost a week for a company to install the irrigation when the sod
could have been laid that day. They since developed another water problem
outside the area we worked on that they tried to blame on us, but were told by
the irrigation company as well as us that it had nothing to do with the work
that was performed and may be an underground spring. In closing: The [redacted]'s
with the Revdex.com as well as an online broker for contractors have made numerous
unfounded claims. It's interesting that you do not have a copy of the ironclad
contract and damaging emails and text that they are embarrassed over. They paid
in full for a job they were happy with and have no warranty issues that are not
covered by the contract. We as a result have had to retain council in order to
file a civil suit in Henrico Circult Court in order to protect our reputation.
There are consequences for making unfounded accusations about individuals and
businesses. [redacted]

Review: Paul A[redacted], who operates under several different Company Names - P&S landscaping, RVAoutdoor creations, RVA landscaping, BT Anderson landscaping to Name a few. He is operating under his sons contracting License. I contracted with him to do work at my house. It was the worst experience of my life. Excuses,lies, and then no communication. He took the deposit and second draw and never did the work. He didn't pay his employees and left all his tools and debris in front of my house for 2 months. started work and never came back once he got the 2nd draw. I found out later that he never paid his employees. Construction dumpster and debris in front of my house. He is crook, and a con man. He never fulfilled his contract and took a $15,00 he claimed was to get the material for the back and never came back. Dug trenches in my back yard, killed the grass and a tree and never came back or returned calls.

Review: This contractor ([redacted]) is highly unethical, rude, and unreliable. He took about 7 weeks to finish a fairly simple job, and we are already having problems 2 weeks after completion of the job. He will not return our messages. He wants your money, and then he is through with you. Does shoddy work, treats his workers poorly (he fired them in our driveway and to date has not paid them). Because they were laborers with little money, we paid them for their work (of course this was not refunded to us by Mr. [redacted]). He constantly berated us over text message, and phone calls saying it was our fault that the work was not completed. He hung up on us, and clearly has anger management problems. The police were called to our house while he was firing his employees. This has been the worst experience we have ever had with a contractor. Do not hire this person (he goes under several names, such as [redacted], etc). If you look on the [redacted], he has a very long rap sheet of complaints.Desired Settlement: He should not be in business any longer.

Business

Response:

I would like to address the concerns forwarded to me on the

[redacted]. p.1 1. No one with this company has at any time been rude, unethical,

or unreliable. Quite to the contrary I have video of Mrs. [redacted] out of control

on her property} telling her husband to shut up and attempting to interrogate

anyone out there working instead of letting them work. 2. This project did

start off simple enough, but we had a tremendous amount of rain as the history

shows, on a yard that had water problems. We came in promptly and did the

drainage phase and after several days waiting for it to dry, we were ready to

complete the project, but were stopped by the [redacted]'s in order for them to

make a change order. They added over 5,000.00 in plants and mulch and wanted it

done before the balance of the original contract was completed. One of the

[redacted]s was headed to Belgium and the other to another part of Europe. She

demanded that I send a diagram in order for her to approve to get this done while

they were gone. I insisted I needed time to take measurements to do a drawing

and she insisted} so I free handed one that she approved in writing and in

emails, but then said "If I don't like it when I get back you can move

things around, or just take some away". I let her know that was impossible

and I said "Would you have a mason build a fireplace and then come home

and say, take it down11 • I insisted we wait until they got back and did a walk

through. We did, and she once again said move forward. By the time the ptants

were available they were out of town for spring break and once again she said

"lf I don't like it you can take them out". Meantime, weeks are

passing by. We showed up to work after spring break and her husband on the day

we were to work was pressure washing the rear fence line and it was too wet to

work. We once again had to leave. At this point I am very nervous about

finishing and getting paid. I have a file full of emails and text messages

getting them to finally agree to the terms and completion as she had just said

I no longer want the plants, forget it. I let her know it was too late for

that. We were finally able to finish and get pa id in full from her husband.

She took days off of work to follow us around and video tape everything. 3. The

drains have worked perfectly where installed throughout the entire process with

rain fall coming down, if not, we could not have completed the job. 4. I notice

that you did not include a copy of the contract that the [redacted]'s signed, or

emails, or text. We are licensed and insured and they were provided

verification of both before work started. I am positive that you did not

receive them because they do not support her claims. I am happy if needed to

forward all to you in the interest of sharing all and letting the Revdex.com see what

we have had to dea I with. 5. Laborers were not fired. A sub-contractor quit

and would not return the keys to the company truck so we had to call the police

to force them to give the keys back. The whole time, Mrs. [redacted] leaves her

property, comes into the street videotaping and will not walk away although it

did not involve her. The police officer even asked what her role was and she

could only say homeowner, but would not leave the street. Those same two men

drove nails into the truck tires that day. Since when does anyone take it upon

themselves to pay a sub-contractor outside of a signed contract and get upset

that they are not reimbursed? We had no lega I obligation and the men lied

about their hours and pay amount. 6. The [redacted]'s contract was not with those

men and they should not have paid them any monies. The men lied to them about

their wages and the hours that they were at the [redacted]'s house. When asked how

the men were at their house for 38 hours in three days the [redacted]'s had no

answer. 7. Another delay came when the [redacted]'s decided to irrigate the rear

yard where the sod was to be installed. After all had been prepped, we had to

leave for almost a week for a company to install the irrigation when the sod

could have been laid that day. They since developed another water problem

outside the area we worked on that they tried to blame on us, but were told by

the irrigation company as well as us that it had nothing to do with the work

that was performed and may be an underground spring. In closing: The [redacted]'s

with the Revdex.com as well as an online broker for contractors have made numerous

unfounded claims. It's interesting that you do not have a copy of the ironclad

contract and damaging emails and text that they are embarrassed over. They paid

in full for a job they were happy with and have no warranty issues that are not

covered by the contract. We as a result have had to retain council in order to

file a civil suit in Henrico Circult Court in order to protect our reputation.

There are consequences for making unfounded accusations about individuals and

businesses. [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Thank you [redacted] for letting us respond to Mr. [redacted]. We have attached the "iron clad" contract that Mr. [redacted] mentions. We agree that it is "iron clad" in that it shows we have a year warranty on his work, including plants/shrubs (middle of page 2). Therefore, he is obligated to honor this contract.

Review: Received complaint via walk in.

Customer hired Paul Anderson with B.T. Anderson to install a patio. The contract was signed October 19, 2015 and $4,000 was paid upfront for work to begin. It's now January 19, 2016 and work still has not started. Mr. [redacted] has contact Mr. Paul Anderson several times to find out the status, but nothing has been done. In addition, Mr. [redacted] has reached out to the supplier ([redacted]) Mr. Anderson uses and has confirmed products/materials have not been ordered for his job.Desired Settlement: Full refund of $4,000