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August 4, 2015Black Rock Roofing will paint the shingles as soon as possible as per the owner's request for desired settlementDavid Bly Owner,Black Rock Roofing

Please have customer contact owner David B [redacted] .Will be happy to try and rectify any issuesMy information that I have does not match customers complaint,so I would ask homeowner to contact me directlyThank you

I have been contacted by telephone by the business ownerHe has also been on site to access the problemHe has admitted that there were errors in the work done that didn't protect the area between the gutter & the roof edgeA date has been set for the actual work for Oct5thCase will be closed upon satisfied completion Regards, [redacted]

Additional work/repairs that are needed are outside of the original workscope as originally contractedThe customer admits in his complaint that the problems are due to ice dams. Our contract clearly states our warranty: "Subject to exclusions & limitations, acts of God (i.e
severe storms, ice, gales, abuse, building movement, interior or subsequent damages & material)." However I will contact the customer on 9/21/to try to resolve this issue. Regards, David B

Please have customer contact owner David B** * ***.Will be happy to try and rectify any issuesMy information that I have does not match customers complaint,so I would ask homeowner to contact me directlyThank you

August 4, 2015Black Rock Roofing will paint the shingles as soon as possible as per the owner's request for desired settlement. David Bly Owner,Black Rock Roofing

I have been contacted by telephone by the business owner. He has also been on site to access the problem. He has admitted that there were errors in the work done that didn't protect the area between the gutter & the roof edge. A date has been set for the actual work for Oct. 5th. Case will be closed upon satisfied completion. 
Regards,
[redacted]