B&T Tax Service

A MISTAKE WAS MADE ON OUR TAX RETURN . THE ERROR WAS THE TAX PREPARER PUT THE WRONG ACCOUNT # ON OUR DIRECT DEPOSIT FORM AND THE REFUND DID NOT GET TO OUR ACCOUNT .FRANCHISE OWNER [redacted] TOLD ME HE DID NOT KNOW HOW TO FIX THE ERROR AND I WOULD HAVE TO DEAL WITH THE IRS TO GET THE ERROR CORRECTED . HE TOLD ME HE WOULD REFUND THE FULL AMOUNT WE PAID TO HAVE THE TAX'S PREPARED.THAT WAS APPROX 6-7 WEEKS AGO AND WE HAVE NOT RECEIVED THE AMOUNT WE PAID . I SPOKE TO THE CORPORATE OFFICE AND THEY ADVISED EACH OFFICE IS A FRANCHISE AND THERE WAS NOTHING THEY COULD DO , IT WAS UP TO [redacted] TO REFUND THE AMOUNT PAID .