Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Thank you [redacted] for letting us respond to Mr [redacted] We have attached the "iron clad" contract that Mr [redacted] mentions We agree that it is "iron clad" in that it shows we have a year warranty on his work, including plants/shrubs (middle of page 2)Therefore, he is obligated to honor this contractMr [redacted] can talk all he wants, but the fact of the matter remains that his company performed sub-standard work (we now have dead azaleas and it looks as if the evergreen trees are also dying)The water problem was not fixed and we have additional proof from another contractor that the mulch bed is now moving the water away from the french drains and into the area that is now flooding There is no 'spring' in our yardMoreover, we have had [redacted] nursery view the dead/dying shrubs in the area that is chronically wet, and they said it is no surprise because azaleas do not like chronically wet soilThey were amazed that a landscaper would not know this Please know that I have sent Mr [redacted] several emails and text messages (his preferred way to communicate) over the past month without even the courtesy of a responseHis mode of operation is that once he gets his money he fails to honor his commitmentThe proof is clearThis all points to incompetence on the part of Mr [redacted] 's businessMr [redacted] seems to always defer his position to 'I'll get my lawyer' in order to try to intimidate or bully usWe have responded in kind, and we will follow through with a lawsuit to make our yard rightWe spent way too much money (I have now learned the hard way) for poor quality workThank you
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] Thank you [redacted] for letting us respond to Mr [redacted] We have attached the "iron clad" contract that Mr [redacted] mentions We agree that it is "iron clad" in that it shows we have a year warranty on his work, including plants/shrubs (middle of page 2)Therefore, he is obligated to honor this contractMr [redacted] can talk all he wants, but the fact of the matter remains that his company performed sub-standard work (we now have dead azaleas and it looks as if the evergreen trees are also dying)The water problem was not fixed and we have additional proof from another contractor that the mulch bed is now moving the water away from the french drains and into the area that is now flooding There is no 'spring' in our yardMoreover, we have had [redacted] nursery view the dead/dying shrubs in the area that is chronically wet, and they said it is no surprise because azaleas do not like chronically wet soilThey were amazed that a landscaper would not know this Please know that I have sent Mr [redacted] several emails and text messages (his preferred way to communicate) over the past month without even the courtesy of a responseHis mode of operation is that once he gets his money he fails to honor his commitmentThe proof is clearThis all points to incompetence on the part of Mr [redacted] 's businessMr [redacted] seems to always defer his position to 'I'll get my lawyer' in order to try to intimidate or bully usWe have responded in kind, and we will follow through with a lawsuit to make our yard rightWe spent way too much money (I have now learned the hard way) for poor quality workThank you