B.T.I./Mayflower Reviews (1)
When shopping for carriers to transport a car from Massachusetts to Texas, I was quoted a wide range of prices. After reviewing the bids and speaking to [redacted], I made the decision to work with one of the highest quotes as [redacted] assured me that the service would be top notch and if any issues arose, BTI and Mayflower would handle any issues or concerns.
Sadly, this turned out to be nothing but a bold faced lie.
During transport, the driver called and asked if I had seen the car prior to pickup. As I purchased it on Ebay, I had not and indicated such. The driver then implied that the car had many "bumps and bruises". This seemed suspicious, so I contact [redacted] to inquire as to how I should handle a car "IF" it was damaged during transport. [redacted] was very defensive which was the first red flag. After calming down, he told me that I could not refuse delivery as the car would then be taken back to a warehouse and I would be charged for storage until pick-up. He told me that upon receipt, I could then file a claim with Mayflower.
Upon delivery, I noticed damage to the car. I provided [redacted] and Mayflower with photos, documentation from the pick-up (the garage observed the driver make contract with the truck and my car), and their own document which indicated clearly that no dent was observed at pickup (despite numerous other observations).
In the end, Mayflower refused my claim because I did not fill out the their paperwork according to their procedures. The paperwork is ambiguous at best and no where does it say "to be completed by recipient". The driver mislead me saying that I would sign the document and then file a claim. [redacted] too mislead me as to how I was supposed to file a claim and handle the issue. When it came down to taking responsibility as he had promised, he did nothing of the sort. Even IF Mayflower had not mislead me, the simple fact that no dent was observed by their driver or their agent in the notes at pick up, but a dent was then observed at delivery means that Mayflower should take responsibility as [redacted] promised.
No only did I pay much more to utilize [redacted]'s services, but I did so because of what [redacted] promised. He didn't even attempt to keep that promise.
- in order to gain my business [redacted] promised that BTI would professionally handle any issue that arose during transport
- upon pick-up [redacted] noted all existing damage to the car prior to loading of my car
- during transport I received a suspicious call
- I then called [redacted] for instructions on how to proceed in case of damage
- [redacted] mislead me on how the process works and what protocol is involved
- Immediately upon receipt of the car, I e-mailed [redacted] with a description of the damage as well as before and after photos of the car
- I then filed a request for repair with Mayflower
- my request was denied not based on a lack of damage, but based on the manner in which I completed the paperwork
- an appeal was denied again for the same reasons