BTP Arms

Dear Revdex.com,First I apologize for not responding to this sooner Unfortunately every single email from the Revdex.com.org domain was being flagged as SPAM It would appear my secretary found one and due to international travel arrangements, I was not able to respond until now
After looking at this order, this customer purchased two of our MGrease Gun magazines We have produced over 250,of these magazines and currently three firearms manufacturers use this magazine as their OEM magazine The customer called on 9/and stated the 30rd magazines were "20-round" magazines, which is not the case He clearly bought the wrong magazines for his gun based on the complaint here, and had he explained this to our customer service this would have went a lot easier for all involvedSince the customer told a lie, claiming that the magazines he was sent were "20-round" magazines the return process was quite different The returned product was first opened by our mail room and then was turned over to our Q/A department, solely because of the claims made by the customer This resulted in a few extra delays as we wanted to ensure that there was not in fact an issue with the body of the magazines he was sent There were no issues found and the customer was issued a refund on 9/23/ Had he simply told us he ordered the wrong magazine, when the return was opened up, it would have resulted in a refund the same day We have a very clear policy for how to handle issues and his claim that was clearly not true was what caused this delayThe customer has had a refund posted for the purchase of the two magazines We also incurred costs as our contract for production of these magazines states that when we receive a complaint about the physical properties of the magazine, we need to have them laser scanned and compared against master drawings Had the customer not misled us, we would have been happy to have issued the refund much sooner

Money refunded in full
Return policy clearly stated on website
These mags are sold as reproduction mags.  Police officers have purchased.  We have sold many thousands.
[redacted] seems to be the only unhappy customer.  Lots of repeat purchases
Doris...

M.

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 Complaint: [redacted]
I am rejecting this response because:The item description states that these would work for my gun. However, upon reception, they would not lock into my gun. The description does not state that they would have to be modified to operate in my gun. I communicated this with the company and was told to send them back for a full refund. They did not actually give me a full refund, and were quite rude over the phone about it. It actually cost me $23 and I have nothing to show for it, while they have the merchandise back. So basically, I lost money for nothing. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
First of all I am not married nor have I ever been. The seller claiming my wife responded is just a blatant lie on their part making up things and my main complaint remains unsettled. They still have my review on their website edited by them and refuse to upload the unedited version or take it down, or even respond to anything about the edited review regardless of how many messages I have sent them about it. Also the company never answered my calls so they have no proof of a wife actually calling. The only way I could ever get a response from them was through messages and that was all. They are an unscrupulous company that tries shifty tactics and this is clear. Yes they did send me a refund for the rope but it took filing a Revdex.com complaint for just an $8 refund to happen when any other company at the first message simply wouldve asked the items be returned and a refund be given but instead it took message after message just to get them to even acknowledge there was any problem at all. Yes they did send me a replacement gas mask however I had to replace the eyepieces at my expense as they were so scratched up you couldnt even see through them. However again my main complaint is that they edited my review without permission and have yet to take it down or even acknowledge they edited it. Even my other reviews that were uploaded have yet to even be posted at all except for one very positive review. None of my reviews contained any profanity or any rude language at all. I pride myself on my honest reviews but instead of just sending me a message saying they would resolve the issues as they should have they instead chose to upload one positive review but then chose to edit and upload another review so that it would show only the positive parts of my review clearly completely altering what I said from being a somewhat negative review but stating how it was a good deal to editing my review to make it overwhelmingly positive which takes my review completely out of context and infuriates me to no end making me completely lose faith in this company as if that had not happened already given how they are trying to lie and cover it up. I do believe their customer's or potential customers deserve the right to know that I was shorted 200 meters of rope even though what rope  I received smelled of dead fish and looked worn and was sent a gas mask that had bugs inside of it. Any other business wouldve just simply said something along the lines "we apologize for the mixup please send the items back and we will refund you". I know as both a seller and customer that is really all it takes to do good business and have a repeat customer. I was more than willing to spend thousands with this company but given their conduct thus far I can only sadly say I will never do business with this company ever again and will certainly advise family and friends to go elsewhere. I mean honestly I wasnt asking anything outlandish. I wasnt trying to extort money or anything. I wouldve been more than willing to send both items back for refunds yet instead of it being a simple return process and me placing more orders they tried to throw me for a loop and post one my reviews edited to their liking while not even posting my other reviews simply because they were negative however none contained any profanity. It just speaks volumes about the company and to their dishonesty as a business.
Regards,
[redacted]