After reviewing the floor leveling project, BTS recommended to homeowner not to make the expense because the concrete slab had cracked and to level would be costlyThe homeowner was given direction by another flooring company they would not install laminate flooring if not level and they would not
attempt to, so homeowner felt they had to move forward with leveling concreteBTS invested days to work on concrete leveling using mortar & grinding of floor, as homeowner mentions above the many attempts made and days invested resulted in getting floor within standard for laminate install. Homeowner hired BTS to appy coats of paint to interior walls in living & dining room, after reviewing finished product customer was concerned about the shading, BTS responded shading was caused by diffrent lighting & quality of paint.BTS has record of all calls made to our store & cell phones, the comment made by homeowner of "never answer phone" is incorrect.After completing work to be done BTS workers called the store for direction because homeowners had left home unattended, BTS instructed workers to secure home and leave to next job.*** ***BTS FLOORS & REMODELING INC
My husband and I hired this company to remove old flooring and install 20" tile in the living, family, 2 Bth, 3 BR, entry and hall. At the recommendation of the installer we chose epoxy grout instead of cement grout because we would not need to reseal in the future. Because it was recommended by the installer we , I believe, had the expectation that they knew how to install it.
During the installation we would point out many times that the tile was not level. No matter how many times this was pointed out, as days went by we still had problems with tiles not being level. Some tiles are still not level, not spaced properly, dirt in grout, pieces of spacers in grout.
The grout was a different problem. As I said dirt, foreign objects in the grout. The epoxy grout was not cleaned properly as they installed it and so left a thick haze on all the tile. The did come back and clean it and did remove some, but we are still on our hands and knees scrubbing it off. We will have to re-grout at some point in the future since the grout is not even with the tile, some is cracked. In some places there is no grout. This I found yesterday when I was cleaning the floor after painting the room. We didn't see it before because it was under the furniture.
I would not recommend this company for tile work. I can't say about anything else they do, but I wouldn't take a chance on them.
After reviewing the floor leveling project, BTS recommended to homeowner not to make the expense because the concrete slab had cracked and to level would be costlyThe homeowner was given direction by another flooring company they would not install laminate flooring if not level and they would not
attempt to, so homeowner felt they had to move forward with leveling concreteBTS invested days to work on concrete leveling using mortar & grinding of floor, as homeowner mentions above the many attempts made and days invested resulted in getting floor within standard for laminate install. Homeowner hired BTS to appy coats of paint to interior walls in living & dining room, after reviewing finished product customer was concerned about the shading, BTS responded shading was caused by diffrent lighting & quality of paint.BTS has record of all calls made to our store & cell phones, the comment made by homeowner of "never answer phone" is incorrect.After completing work to be done BTS workers called the store for direction because homeowners had left home unattended, BTS instructed workers to secure home and leave to next job.*** ***BTS FLOORS & REMODELING INC
My husband and I hired this company to remove old flooring and install 20" tile in the living, family, 2 Bth, 3 BR, entry and hall. At the recommendation of the installer we chose epoxy grout instead of cement grout because we would not need to reseal in the future. Because it was recommended by the installer we , I believe, had the expectation that they knew how to install it.
During the installation we would point out many times that the tile was not level. No matter how many times this was pointed out, as days went by we still had problems with tiles not being level. Some tiles are still not level, not spaced properly, dirt in grout, pieces of spacers in grout.
The grout was a different problem. As I said dirt, foreign objects in the grout. The epoxy grout was not cleaned properly as they installed it and so left a thick haze on all the tile. The did come back and clean it and did remove some, but we are still on our hands and knees scrubbing it off. We will have to re-grout at some point in the future since the grout is not even with the tile, some is cracked. In some places there is no grout. This I found yesterday when I was cleaning the floor after painting the room. We didn't see it before because it was under the furniture.
I would not recommend this company for tile work. I can't say about anything else they do, but I wouldn't take a chance on them.