Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks to everyone involved for getting this resolved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have not yet received the "updated" current bill due by Oct 3rd in the mail box.Please either send me an email or update the online account created today Oct 3 2016 indicating where this credit was applied.Attach is the current bill I am seeing on the account, I dont see any where the credit was applied.Please get back to me asap at [redacted] or [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
On numerous occasions I had called BTU and spoke to them directly regarding the adjustment process, how large of a credit I should expect to see and when I should expect to see it. I have clearly outlined the situation in my original complaint.
Regards,
[redacted]
Our customer originally contacted BTU on February 17,2017 and was given the Public Works phone number. On March 6th, customer called to see if BTU had received the adjustment, BTU had not received anything from the City of Bryan (COB). BTU waived the late fees due to the pending...
credit. On March 9th, BTU received the credit amount from COB Public Works. The customer called BTU on March 10th and was not happy with the adjustment amount. BTU transferred the customer to Public Works. The process of determining if a credit should be given to a customer with a private leak is handled by COB Public Works. There is a standard "Water Statement Adjustment Policy" that is in place and followed by public works when determining amounts to credit for water adjustments. COB Public Works calculates the adjustment amount and notifies BTU of any credit that needs to be applied to the account. The credit was issued as it was calculated by the formula.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks to everyone involved for getting this resolved.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:I have not yet received the "updated" current bill due by Oct 3rd in the mail box.Please either send me an email or update the online account created today Oct 3 2016 indicating where this credit was applied.Attach is the current bill I am seeing on the account, I dont see any where the credit was applied.Please get back to me asap at [redacted] or [redacted]
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
On numerous occasions I had called BTU and spoke to them directly regarding the adjustment process, how large of a credit I should expect to see and when I should expect to see it. I have clearly outlined the situation in my original complaint.
Regards,
[redacted]
Our customer originally contacted BTU on February 17,2017 and was given the Public Works phone number. On March 6th, customer called to see if BTU had received the adjustment, BTU had not received anything from the City of Bryan (COB). BTU waived the late fees due to the pending...
credit. On March 9th, BTU received the credit amount from COB Public Works. The customer called BTU on March 10th and was not happy with the adjustment amount. BTU transferred the customer to Public Works. The process of determining if a credit should be given to a customer with a private leak is handled by COB Public Works. There is a standard "Water Statement Adjustment Policy" that is in place and followed by public works when determining amounts to credit for water adjustments. COB Public Works calculates the adjustment amount and notifies BTU of any credit that needs to be applied to the account. The credit was issued as it was calculated by the formula.