Bubba's Handyman

RE: Complaint # [redacted] /BUBBA'S HANDYMAN I have rejected the explanation by BUBBA'SThey butchered the doggie door: did not sand the door before painting; took too much off the top of the door and the side; did not install the hinges properly; did not install the deadbolt correctly left a hug gap; the door was not fitted into the casing Everyone that has seen that door just cringed and they were all told it was done by the incompetents at BUBBA"S HANDYMAN SERVICEThey never took pictures of what they did, contrary to what the manager, the owner's wife statedI had to hire and pay another person to rip it out--- it was NOT fixableThey incorrectly installed light fixtures, I had to hire another competent person to redo what they did wrongThe BUBBA handyman admitted he put the first fixture up incorrectly and it had to redo it----he did not redo the 2nd one that was hung by the wire and not the chain----again incompetent and untrained workersAnd, they were never on time and highly unprofessionalThey are a scam and a rip offThey do not employ reputable and licensed workers for the jobThey entirely misrepresented what they advertisedThe men they sent out were not competent to do a good job for the huge amount of money they chargedThey are a scam company and the public should be aware of their very poor, incompetent, quality of work, I would give them an F- Sincerely, [redacted]

RE: Complaint # ***/BUBBA'S HANDYMAN
I have rejected the explanation by BUBBA'SThey butchered the doggie door: did not sand the door before painting; took too much off the top of the door and the side; did not install the hinges properly; did not install the deadbolt correctly left a hug gap; the door was not fitted into the casing.
Everyone that has seen that door just cringed and they were all told it was done by the incompetents at BUBBA"S HANDYMAN SERVICEThey never took pictures of what they did, contrary to what the manager, the owner's wife statedI had to hire and pay another person to rip it out--- it was NOT fixableThey incorrectly installed light fixtures, I had to hire another competent person to redo what they did wrongThe BUBBA handyman admitted he put the first fixture up incorrectly and it had to redo it----he did not redo the 2nd one that was hung by the wire and not the chain----again incompetent and untrained workersAnd, they were never on time and highly unprofessionalThey are a scam and a rip offThey do not employ reputable and licensed workers for the jobThey entirely misrepresented what they advertisedThe men they sent out were not competent to do a good job for the huge amount of money they chargedThey are a scam company and the public should be aware of their very poor, incompetent, quality of work, I would give them an F-.
Sincerely,
*** * ***

The customer called us on August 6, and said that she needed screens put in her windows, I told her we could take care of this for her today and do the screens while we were thereThis is what I
understood customer to say besides others in office that also heard conversation as it was on speaker phone because I was having a hard time understanding what the customer was saying or talking about for sureThere was nothing said about a window that was stuck while on the phoneI explained to customer that if we come out there is service call, unless we do work then we will waive or deduct the service callThe customer set an appointment up for august 6, @ 3:Yes I did state that we could take care of it that day because we were under the impression that is was putting replacement screen in windows. This is why tech was unaware of what was going on when he arrived, he thought it was for replacement screen also.Once we understood after seeing the issue we knew that the windows would have to be custom ordered due to the odd size of them, and that is what we informed the customer, that we could order them today but it would take weeks for new window to arriveAlso that the kitchen window that was painted shut was also glued shut with wood glue.Upon telling the customer that we would have to order the windows she asked where at I told her *** she said that she would deal with them herself, after which is when I told her that she owed us the service call of 75.00.And there are no minors that are employed hereMy tech had his nephew with him when he went by here

*** *** telephoned us on Feb4, and needed a doggie door installed, light fixtures installed and a kitchen faucet installed*** *** asked how much it would be for us to perform the work for her, I stated to her that it was per hour plus materials for of my guys to be out
thereShe agreed and scheduled an appointment for Feb7, @ 9:am. When we were late *** *** was telephoned and informed that we were running behind schedule, she stated that this would be fineWhen the work was completed on the day of feb7, 2015, it was not all completedOn the 7th (*** *** had purchased a slab door) we primed and painted the door (worker) while the other worker was hanging the chandelier type lights that she had purchased*** *** stated that she wanted back out there on Feb, 8, to complete the job.On Feb 8, 2015, *** *** had somewhere she had to be, we got done all that we could with the time frame. Then *** *** asked us to move some things for her up to the attic which we did as a courtesy, she was not charged for the hour that it took the guys to help her with this.*** *** was fully aware of the hourly rate that she was being chargedShe was completely satisfied when we left the job, now almost days later she has these complaintsThe job was done correctly what we performed, we went above and beyond and even worked a hour without getting paid to help her because she was saying she did not have the funds.As I stated *** *** was fully aware of our prices when the appointment was scheduled and also when she rescheduled for the next day Feb8, 2015.I am sorry *** *** feels this wayWe have done the work as specified by her while we where there. Thank-You, ***

Bubbas has done several projects for me at my rental homes and also my own home, he has always offered very nice service and pricesFriendly and cleanProfessional work

I would like a refund of the $service fee I was charged for services not renderedThank you

Bubbas Handyman Service cleaned out gutters and stabilized them more securely to the homeVery nice clean up, work and pricesEveryone was very friendly and helpfulBubbas has earned our businessThanks so much again

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The doggie door was DONE INCORRECTLY! The door was mangled, hung wrong, and did not fit the hinges---- the door was a complete failureThe original door had to be put back and I had to pay for another corrected installationThese men were incompetent, slow, and unprofessionalThis business is a scamThey hung light fixtures and both were hung incorrectly, I had to have them redone as well.BUBBA'S HANDYMAN service is a scam and I lost over 1,for work that had to be all redone due to the incompetent handymen!
Regards,
*** ***

Very nice service, good prices, clean and polite

The Revdex.com spoke with*** from this businessShe states that this was work that was almost completed, about minutes left and it would have been doneWhile the work was being done the individuals at the home because very ugly and upset finally telling the men working to leave the home at once
They have been paid for their time and the work they did in full

*** ***You followed them around step by step, you looked at everything after they were finished and said that everything was done good and working correctly*** made sure he did this with you before he leftI am sorry that you feel this way *** ***, you were not charged any extra for the extra time that we spent there to take things up top the attic for you which was a hour (112.50)You checked your door and doggie door to make sure they were working properly in which they didYes one of the lights they had to rewire it, but it was done correctlyYou were not charged for any more than you were told when you sent the appointment up, apparently you could have not had us back out there for the second day, if you were so disappointed in the work like you claimYou were charged for the time that they were they and no more the work was done correctly as it was inspected by you after it was completeYou had us out there for days workingThe door and doggie door were working fine as well as the lights that we didI am sorry we could not get to your sink installation but things do take time to be done correctly

We had a new kitchen floor installed by Bubbas Handyman Service, nice, professional work doneNice price and serviceEveryone was polite and cleanVery nice clean up after work was complete