Bubble Bump Soccer

As stated in our terms & conditions of sale: All sales are finalNo returns / refunds will be accepted once the order has been placed and paid for Warranty of the product does not include any puncture or deflation of the ballsPVC repair kits are included in all ordersAny hardware (straps / buckles) that is defective will be replaced from us and will need to be installed or repaired by the customer Please contact us with any additional questions regarding returns http://www.bubblebumpsoccer.com/faq/ ====================================================== We are happy to have the customer ship back at their expense for us to inspect our product and repair as needed and ship back to the customer (At customer's expense)As noted, we do not accept returns or refunds, however, in this case, I"m happy to be accommodating and repair any leaks that the customer is experiencing ====================================================== Regarding any straps issues, again as noted, we are happy to have the customer ship back the product (at customer's expense) for us to inspect and repair as needed ====================================================== In either case, if the product has been used in any way (visible surface scratches, signs of use), we will need to charge for these repairs prior to shipping (at customer's expense) back to the customer ====================================================== If there are any other needs for repair, as noted in our warranty, we will send out additional repair kits / straps as needed to repair any additional holes that may / may not occur for a period of up to months after the initial purchase date

Dear Revdex.com, We have not received anything from this company since we bought the BubblesWe did receive extra pieces of plastic when we bought the bubbles which were supposed to be used for repairing the bubblesWe have been using these pieces of plastic to patch the holes but they act as only a short term solution for which we have to replace after every event once the hole opens againWe have had, on several occasions, other holes forming at separate locations on the same bubbles where the straps are attached the bubbles and so we see these repair kits as an insufficient solution to this problem regarding the flawed bubblesWe haven't received any indication that the supplier will send us anymore kits or replacement straps as we have requested that he does so on several occasionsIf the straps were to be sent to us we would have no way of attaching these to the bubbles as it would take skilled and experienced workers who have performed this before to complete the task Best Regards, [redacted]

As noted on our invoicing, there are no returns or refunds after purchasing our equipmentThese orders are all custom madeWith regards to our products with holes in themthese are an inflatable productJust like river rafts, etcwhen holes occur, our customers are informed and instructed to repair these holes with the repair kits that are included with each orderWe had agreed to send replacement straps to assist in the or bubbles that we were told were installed upside down which again, printed on our invoices, are to be installed by the customer It was clear our customer in FINLAND is not happy with our terms which were clearly stated when purchasing our productsI've attached a copy of our invoice to this report We are the leading #supplier of Bubble Bump Soccer equipment in the USA, and are the exclusive supplier to Naval bases, army, marines, colleges, schools, church groups and independent businesses across the countryWe would not have these customer if we delivered a product that was sub par I would hope that this resolves this complaint and you understand and appreciate the great work we do for our local and federal community If you have any questions, feel free to contact me directly on my cell [redacted] CEO Bubble Bump Soccer, LLC [redacted]

Complaint: [redacted] I am rejecting this response because this company is clearly showing no regard for good business ethics or customer service This is precisely why we wanted to reach out to Revdex.com, to hopefully protect other companies from having to deal with these issues from this companyIs it acceptable, when running a business that sells inflatable products, to sell customers products that have holes in them, making them unusable straight out of the box? Since when has it become acceptable to sell products, take the customers money, deliver damaged goods that cannot be used and then take zero responsibilityIt's easy to hide behind your 'terms & conditions of sale' but it shouldn't be possible when you deliver unsatisfactory and an unusable product We have a written email from the company that states the following, "It's completely unacceptable to have these issues and not be able to generate revenue from balls that are broken." This was sent to us before they discussed the issue with their manufacturer in ChinaObviously the manufacturer did you want to help solve the issue for the supplier, who has since ***ged his stance on the subject and now refuses to help usThe suppliers view on this issue has ***ged, ours has notThis type of business and the service that they offer is totally unacceptable, which is why we are still seeking a full refund on all of the products we have bought from them To address the suppliers comments about having the opportunity to send all our balls back to China to be repairedThis could possibly be suitable solution, if it weren't for a few issues that we have with the offer which are: We are responsible for all shipping and handling costs? From our point of view this is totally unreasonable and totally unacceptableIf you sell a faulty product that needs to be repaired then why should this be at the expense of the customer? We have already paid in full for the balls that are now unusable due to faulty productionIf these faults are to be rectified then surely the manufacturer and/or the supplier is responsible for covering the shipping costs We have no idea as to how these will be repaired and to what standardWe have currently tried to patch up some of the holes in the balls, only for them to break at another point around where the straps are attached to the ballThis indicates that there is not only an issue with a few holes on the balls, but the whole area where the straps are connected to the ballsLike we have stated before, this is obviously a manufacturing flaw with the ballsTherefore we believe that it is not enough for these holes to be patched, but that the back segment of the balls, where the straps are attached, be replaced and these areas on the new segment be reinforced as a precaution for future use We cannot trust that once we send these off to China that we will ever see them againWith the level of service and communication we have received from this company so far, we do not trust that this order will be processed properly and we are fearful that we will ever see our balls againThis supplier has continually refused to deal with our issues that we have had so farFirstly the wrong name and email address was printed onto our balls and they accepted no responsibility for this mistake and offered little solution other than for us to wash the text off with petrolThey promised to find a sticker solution that we could attach to the balls but nothing has been done since then, no matter how many times we have asked for this issue to be addressedAfter we discovered that one of the straps was attached to the balls upside down and another broke the first time we used it (issues covered under the warranty)We were told that they could send us new ones that we are supposed to attach ourselves! We have continuously requested that this issue would be addressed and nothing has been doneIt's been over months and we are still waiting for new straps to come through the postNow we have the issues with the holes in the balls and our concerns are that if we send them to China we will receive the same level of unprofessional and unsatisfactory service that we have had so far This is a company that is only concerned with taking their customers money and who are not interested in offering any support to it's customersSo for those reasons we still believe that a full refund is the only acceptable solution to this problem Regards, [redacted]

I'm not sure what other information I can give you to confirm that [redacted] is refunding my accountWe appealed this decision and won as the customer had clearly used the product for an event with pictures and video on their own business [redacted] pageAlso, [redacted] had instructed that the customer was to return the product to us in the same condition as it was sent to themThese items were custom made for this customer and was brand newWhen we had received them, it was clearly used and damaged by the customer.Below is the email that was sent to me from [redacted] confirming my appear was won and the amount was going to be returned back to me as the customer was clearly falsifying the information.Hello Nathan C [redacted] , We have made a decision for the following appealTransaction Details------------------------- [redacted] [redacted] [redacted] -------------------------We have issued you a refund in the amount of $USD for this claimThe refund will be posted to your account within 3-business daysYou can find additional information and tips about buying and selling safely on our Business Resource Center at [redacted] Thank you for your cooperation and patience with our investigationSincerely,Protection Services

Complaint: [redacted] I am rejecting this response because:My money has been completely refunded by [redacted] and the seller is not providing any evidence that his appeal has been successful There has been no communication from [redacted] to me that this case is being appealed--why would they have refunded me in full if this was a possibility? To accuse me of falsifying information is just not true I disclosed to [redacted] and in this (Revdex.com) form that the balls were used-how else would I determine that they were of very low quality? I would like to seller to prove/provide evidence that we falsified information I'm happy to provide any evidence that you may need to substantiate my position Regards, [redacted]

I am happy to send some replacement straps as I've mentioned previouslyAs stated on invoicing and our website, you will be responsible for placing them on the bubblesRegarding holes and tears in the bubbles, this is not covered under warranty as we are dealing with an inflatable product In order for us to send you some replacement straps, we will just need a quantity of how many is needed(If more than straps is required, we will ask that you ship the broken straps back to us prior to us shipping the new straps to you.)

[redacted] Complaint ID: [redacted] Nathan C***Bubble Bump Soccer Fort Collins, CO [redacted] Dear Nathan C***,I received notice that the credit we discussed yesterday has completed and posted to your accountAs we also discussed, here is a breakdown of the events that took place leading up to your account being creditedOn 4/27/you buyer opened up case [redacted] and requested that we reverse the transactionThe buyer was initially awarded the claim but this was done in error as the item was custom made and should not have been covered under [redacted] 's buyer protection policyAn appeal was processed and was granted in your favor but there was a delay in the approval process for the credit to your account but that was resolved this morningI apologize for any inconvenience this may have caused and I'm glad I could resolve this for youIf you have any further questions please feel free to call us directly at [redacted] .Sincerely, [redacted] Business Support Supervisor [redacted]

I'm sending you this email to check your email as I'm forwarding our correspondence (email) from *** that specifically talks about this incident and how it was won in my favorPlease review and let me know if you have any questionsthanks(I'm also copy / pasting it here as text in this email)Dear Nathan C***,I received notice that the credit we discussed yesterday has completed and posted to your accountAs we also discussed, here is a breakdown of the events that took place leading up to your account being creditedOn 4/27/you buyer opened up case *** and requested that we reverse the transactionThe buyer was initially awarded the claim but this was done in error as the item was custom made and should not have been covered under ***'s buyer protection policyAn appeal was processed and was granted in your favor but there was a delay in the approval process for the credit to your account but that was resolved this morningI apologize for any inconvenience this may have caused and I'm glad I could resolve this for youIf you have any further questions please feel free to call us directly at ***.Sincerely, ***Business Support Supervisor*** ** *** ***SCREENSHOT: ***

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I am pasting the email we received from *** this morningDue to *** rules, I had to have the customer return the products back to us in the same condition it was sent outOnce received, I was advised by *** to open an appeal with additional evidence of usage.These items were custom made with *** *** logo & website on the equipmentAfter receiving the items back, we opened an appeal as it was very clear these items were used and damagedI also let *** know that on *** ***'s own *** page, it clearly shows use of the equipment on video and photos.It was very evident that *** *** had mislead *** and as a result, *** has issued us a refund finding in favor of Bubble Bump Soccer, LLC.Please remove all evidence of a negative feedback on our company profile.Thank you,NathanHello Nathan C*** ,We have made a decision for the following appeal.Transaction Details-------------------------*** *** *** ***
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We have issued you a refund in the amount of $USD for this claimThe refund will be posted to your account within 3-business days.You can find additional information and tips about buying and selling safely on our Business Resource Center at https://www.***-businesscenter.com/manage-your-business.Thank you for your cooperation and patience with our investigation.Sincerely,Protection ServicesOn Thu, May 14, at 4:PM, Nathan C*** wrote:To whom it may concern,We've been corresponding back and forthwith a disgruntled customer on this incident and although at this stage, *** has asked the customer to return the items to be inspected, this does not in anyway place the fault with us (Bubble Bump Soccer)Below is the letter from *** asking *** *** to return the items in it's ORIGINAL CONDITION (ie: unused and undamaged)This will be very difficult for *** *** to do, as it clearly shows in the attachments on this email that *** *** indeed used the equipment for a rental eventAfter taking the rental fees from the client, they then are claiming damages of the product and is seeking a refund through ***Their *** link which clearly shows usage: ***We also have evidence from the rental party that all the equipment was in working condition throughout the rentalWhat is interesting is *** *** has modified their equipment damage statement from their original submission (damaged bubbles, now damaged bubbles) and stating that it was unusable for the rental, however, speaking with the school that rented *** ***, no credit / refund was offered for the event for lack of ability to run the rental which clearly shows that *** ***'s accusations are falseAfter the event, it's been made known to me that *** *** took the equipment to a "3rd Party" to get a statement that the equipment is irreparableThat could very well be truewhich is not the fault of us, the manufacturerOur product is an inflatable suit players wear to play full contact soccer(www.BubbleBumpSoccer.com), and even though our products are strong, they are no indestructibleOur warranty clearly states that in the event of any holes / tears / rips, that these are NOT covered under warranty(For obvious inflatable reasons)We place these terms both on our website (Warranty) and also on our invoices which the customer saw in plain view when purchasing our products(Invoice attached)Their is no disputing from either party that the equipment was used by *** ***, so once we receive the equipment back, we have been asked by *** to submit photos back to them so that they will have photo evidence of it's usage and damage.I appreciate your time to review all the documents / attachments on this case and make your decision based on evidenceWe are a major supplier to the US Government, National Guard, Naval Bases, Air Force, Church organizations, Colleges and schools with a very strong reputation as a market leader in these products. DisputeThe buyer and seller have days to communicate directly to resolve an issue with this transactionAll disputed funds are held until the issue is resolvedIf both parties can't agree to a solution, either party can escalate this to a *** claim.EscalationThe buyer or seller asks *** to review the case and decide the outcomeWe make every effort to resolve the claim within days and restore funds to the rightful owner.Requiring your action*** requests more information from the seller to resolve the issueIf the seller doesn't respond within days, we close the case and restore funds to the rightful owner.Awaiting other party's response*** requests more information from the buyer to resolve the issueIf the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.Being reviewed by ***We review the information the buyer and seller have providedWe try to reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.Item returnThe seller or *** may decide to grant a full refund to the buyer if the merchandise is returnedOnce delivery is confirmed and the refund is processed, the case is closed.ClosedThis claim or case has been closedA closed dispute cannot be reopened or escalated to a *** claim.Disputed Amount: $3,USDBuyer reason(s):DamagedStatusWe contacted the buyer and let them know that you would agree to process a full refund if they return the merchandise to you in its original condition.The buyer will ship the item to this address:*** *** *** *** *** ** *** *** ***What happens nextThe buyer is required to provide tracking information confirming that they shipped the merchandise to you by May 23, If we don't receive this information, the claim will be closed and a refund will not be issued.Supporting documentsFiles (11)AddFiles uploadedFiled Type of Evidence File TitleApr 30, Other # 315-1.pngApr 30, Other # 315-4.pngMay 11, Additional Evidence *** Screenshot 2.pngMay 11, Additional Evidence *** Screenshot.pngMay 11, Additional Evidence Screenshot 3.pngMay 11, Additional Evidence 17622_826434297432243_877947542530796650May 11, Additional Evidence 11072050_826434290765577_633261398676592May 11, Other Screenshot 3.pngMay 11, Additional Evidence 1471105_826434307432242_5548464989829105May 11, Additional Evidence 10928985_826434304098909_337352533971466May 11, Additional Evidence 11138617_826434287432244_

I am aware of this customer. He he tried filing a refund through *** also, however, it was thrown out as there was plenty of evidence to show that this customer had used the equipment for an event and demanding a refund after. we supplied communication from the school
who rented this company along with video showing that the event ran smoothly for the night*** is very strict with compliance and told us it was very cut and dry this was a bogus claim. In addressing holes / deflation of the equipment as mentioned by this company, our website AND invoice (which is electronic) which our customers view under terms and conditions when purchasing, clearly states that being holes, rips and tears are not a covered item under warrantOur product is an inflatable product and playing a full contact sport, incidents can and will occur and it is up to the customer to patch them as they occur(Again, this is clearly stated on our website and invoice) we we are the largest supplier of this product here in the USA, and out track record is outstandingOur main clients are the U.SMilitary, government agencies, national colleges and church groups. It is unfortunate this customer is trying to take advantage of the system, purchase from us, use the product, and theDemand a refund. We are happy to send you a copy of the invoice which states our terms and conditions if neededFeel free lee to contact me directly with any questions you may have. Thank youNathan C***

Complaint: ***
I am rejecting this response because it does not solve our issues as we have stated beforeWhile we will accept replacement straps for the Bubbles (both orange) that were broken and installed incorrectly during the manufacturing of the bubbles, it does not resolve the issue we have with the other Bubbles that you sold usWe do not recognise your warranty regarding the holes and tears of the bubbles because we were clearly sold a poorly produced product that was clearly flawed from the beginningThis is highlighted in the fact that were broken before we could even use them and many more after the first time we used themIf there were holes in all of the bubbles when they were delivered to us would you still refuse to accept responsibility?
Regards,
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Complaint: ***
I am rejecting this response because:This matter has used my valuable time, and will therefore let the attached file documenting the refund that *** *** has supported in my favor--thank you to *** *** for doing the right thing. Just one thing to point out to MrC*** (I could generate a long list here)-going on a review site and rating your business is not defamation-far from it It is a good tool strategy for consumers to share information Now I know why I had to deal with this nonsense
Regards,
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Complaint: ***
I am rejecting this response because it does not address the issue we have been having and does not offer us an acceptable resolution to our problemThe suppliers warranty states that 'Warranty of the product does not include any puncture or deflation of the balls', but some of these balls were delivered to us with holes in themThis is unacceptableAnother balls broke at exactly the same place on the inside of the balls during their first time in use, and the rest very shortly afterThese did not occur from general wear and tear, misuse, or front punctures caused by sharp objects, which I assume are the issues not covered in the warrantyThey occurred from faulty manufacturing of the products, hence why two were already damaged before we could use themThe supplier himself acknowledged in an email to me that this was unacceptable:
(sent July 1st 2014) Thanks ***, I'll chat with the guys tonightIt's completely unacceptable to have these issues and not be able to generate revenue from balls that are brokenI'm assuming you have used and tested the othersof balls having problems isn't good at all.
I'll make sure to email you once I find out the best resolutionI'll be fighting to get these replaced for youWe have never needed to replace any balls from the hundreds of orders we've produced, but I can hear the frustration in not having a quality productIf we end up replacing these balls, that ends up being all the profit we made (25%) on your order, but I want to make sure you're looked after
This mail was sent before the supplier talked to the manufacturerSince his discussion with the manufacturer he has offered zero support for our company and refuses to take any responsibilityIssues regarding the straps of the balls that were manufactured upside down have also not been addressedIt is unacceptable that customers are sent poorly constructed products and are expected to fix them ourselves before we are even able to use themIn order for us to fix these it would mean that myself, with zero experience in working with inflated balls made of PVC, should be able to remove the faulty straps and attach the new straps that are connected to the balls, without damaging the material or compromising the structural integrity of the ballsThe supplier has taken no responsibility for the faulty products that he has delivered, and although he has spoke about supplying us with replacement straps, it has been over four months since we addressed the issue and nothing has been sent to us.
The other issue that has not fully been addressed is the issue with the wrong company logo and email address that has been printed on the ballsWe have asked the supplier repeatedly for a solution to this and although he has acknowledged that this was a manufacturing mistake, his only solution was that we should wash off the wrongly printed address with petroleumOf course from a marketing point of view this is not the solution that we were looking for and is just another example of the poor quality of product and service we have received from this company.
Unfortunately being across the other side of the world makes it very difficult for us to address these issuesWe understand that there can be issues with products that are manufactured in China, which is why we wanted to make our purchase from a trusted supplier in the USAUnfortunately this has not helped the issue and we find ourselves having paid a large sum of money for a faulty product that has been delivered to us already damaged, with incorrectly assembled parts and the wrong marketing information printedWe see no other suitable solution than a full refund for all products bought from this company and a hope that other companies do not have to go through the same experience that we have had.
Regards,
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First, *** *** has not "thrown out" anything The dispute is still open and would only ask MrC*** to provide evidence that *** *** has dismissed this matter It is true that I had to use the equipment to find out just how poorly constructed the units were Why would I request a refund for something that I had not used? Thank you for admitting that you had used the equipment as the original claim through *** had stated the product was DAMAGED.We are one of ***'s preferred merchants due to the large volume of sales we process through with themThere has been too many inconsistencies with allegations regarding the statements provided by *** ***. - Previously stated with *** that the equipment was damaged upon receiving the order- Previously stated (through Revdex.com statements provided by *** ***) that there were of items damaged, however, in most recent statement from *** ***, this is now of items damaged.MrC*** also claims that he has video of his equipment in use This may be true It is true that of the balls held up and we did indeed conduct the event However, of the balls purchased of them completely failed and of them developed severe leaks due to poor construction Note that this was after the first event that was only hours long I would like to ask MrC*** to share the alleged video clip We have taken snapshots from *** ***s own *** account showing the video of usage of the event held by *** *** clearly showing their usagePlease see attached. Additionally, the contact / school where *** *** had conducted the rental was initially in contact with us to conduct the event, so luckily in this case, we were fortunate enough to have first hand evidence of accountability of the rental that took place that night in questionWe have testimony from this contact / school and happy to provide evidence that the accusations of *** *** are indeed false, and that all items were being used through the entire rental period. MrC*** also claims that *** *** considers this to be a "Bogus Claim" Can you please provide evidence for this claim that *** *** is considering as bogus?- Please contact your *** representative / claims / resolution office. After sending MrC*** the attached photos of the complete blowout on of the balls I asked about the year Warranty and what the process was for this There has been no response other than his well published and understood terms and conditions There is no argument to be made about the terms and conditions policy, but my argument is based in areas:On Bubble Bump Soccer's website, the claim is made that the balls made TPU (which I bought) material is for high usage and more durable vsthe lesser material (PVC) They charge more for the TPU vsthe PVC of the balls failed completely within the first minutes of first usage (see attached) Obviously, the extra money spend for TPU material was a waste of moneyNo options or resolutions at all Rather than trying to work with me on this matter, all I get is "our terms and conditions state that etc..." MrC*** why even publish on your website that you have a warranty at all? The product is not what is described on your website and I find it to very misleading What about doing good business and taking care of your customers?We absolutely look after our customersThe vast majority of our customer base is the US Government, Military Bases, National Colleges and SchoolsWe are a preferred (and in many cases exclusive) national vendor with very strict quality guidelines on our productWe do refer (as I'm sure you do also when booking your events) to our terms and conditionsWe are not stating "Too Bad" as you have put it, we are simply abiding and standing by what we state in clear view on both our website and on your invoice. Our product is exactly as it is described on our website and if further clarification to areas you feel is misleading, feel free to contact us directly for clarificationOr if you feel more comfortable, we can further discuss through this Revdex.com forum.Additionally, MrC*** reports that he is the largest supplier of these balls in the USA I would like for MrC*** to substantiate this claim.We don't have any problems in substantiating all and any statements on our websiteI would like to know how this particular concern of yours will assist in your allegationsIt does appear that *** *** is grasping at any areas possible to assist in these claims. We have been in business for over years and have a long client list with some of the largest organizations in the Rocky Mountain Region In we have spent over $ 200,in new purchases I'm happy to document the multiple purchases that we make and show that we have great relationships with many suppliers Please, take a look at our record of disputes, for example Most of our dealings are with reputable companies that have been in business for many years that treat us fairly and provide good products I have to admit, I am fairly surprised that such a young company is saying to a proven business "too bad, refer to the terms and conditions"This is not how we treat our customers and I can prove it I'm sure *** *** is experienced in dealing with their customers and it also appears that *** *** is well versed in taking advantage of situationsIn this case, it's very clear that with the evidence provided by *** ***'s own rental booking and from *** ***'s own *** page showing through pictures and video, that these statements are absolutely and unsubstantiatedThrough *** ***'s own admission, they used our products, collected the rental booking fees, and are now looking to get credited back the purchase amount.At this point, I don't feel that *** *** is being honest with their statements and has shown to be inconsistent with their allegations of damage & usageAs reputable and professional as *** *** is stating about themselves, it's a pity that they feel that our standard terms & conditions don't apply to themWe work extremely close with charity groups and donate much of our time and energy supporting many groups around the country, and these allegations from *** *** is absolutely targeting our reputationWe have seen multiple online review submissions from *** *** to attempt to defame us and again is unfortunate that they feel this is justified

Please find the refunded amount from *** *** to my credit card--also have attached the file from *** *** (sent this before) indicating a refund--what else would you like to see?

I'm sending you this email to check your email as I'm forwarding our correspondence (email) from *** that specifically talks about this incident and how it was won in my favorPlease review and let me know if you have any questionsthanks(I'm also copy / pasting it here as text in this email)Dear Nathan C***,I received notice that the credit we discussed yesterday has completed and posted to your accountAs we also discussed, here is a breakdown of the events that took place leading up to your account being creditedOn 4/27/you buyer opened up case *** and requested that we reverse the transactionThe buyer was initially awarded the claim but this was done in error as the item was custom made and should not have been covered under ***'s buyer protection policyAn appeal was processed and was granted in your favor but there was a delay in the approval process for the credit to your account but that was resolved this morningI apologize for any inconvenience this may have caused and I'm glad I could resolve this for youIf you have any further questions please feel free to call us directly at ***Sincerely, ***Business Support Supervisor*** ** *** ***SCREENSHOT: ***

Complaint: ***
I am rejecting this response because we still haven't found a suitable solution to this problemWe have been delivered faulty goods that were either damaged upon delivery, or very shortly after (1st time of use)The company, although at first accepted responsibility by acknowledging that this was unacceptable, has now refused to resolve the situationThey are hiding behind a contract that says that they do not accept refunds which we believe to be null and void on the basis that there was clearly a malfunctioning flaw in the bubbles as soon as we got themIf this is acceptable behaviour then any company would be able to send whatever they wanted with no guarantee that it works based on a 'no refunds' policyWe believe that the company has a responsibility to ensure that their products at least work when they are taken out of their bags for the first time
We have emails to prove the ***ge of heart by the company with regards to accepting responsibility for their flawed products if required.
It is still our desire to be refunded in full for the bubbles we have bought from this company
Regards,
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Complaint ID: ***Nathan C***Bubble Bump Soccer Fort Collins, CO*** *** *** ***
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Dear Nathan C***,I received notice that the credit we discussed yesterday has completed and posted to your accountAs we also discussed, here is a breakdown of the events that took place leading up to your account being creditedOn 4/27/you buyer opened up case *** and requested that we reverse the transactionThe buyer was initially awarded the claim but this was done in error as the item was custom made and should not have been covered under ***'s buyer protection policyAn appeal was processed and was granted in your favor but there was a delay in the approval process for the credit to your account but that was resolved this morningI apologize for any inconvenience this may have caused and I'm glad I could resolve this for youIf you have any further questions please feel free to call us directly at ***.Sincerely, ***Business Support Supervisor*** ** *** ***

[redacted]
To whom it may concern,We've been corresponding back and forthwith a disgruntled customer on this incident and although at this stage, [redacted] has asked the customer to return the items to be inspected, this does not in anyway place the fault with us (Bubble Bump Soccer). Below is the letter from [redacted] asking [redacted] to return the items in it's ORIGINAL CONDITION (ie: unused and undamaged). This will be very difficult for [redacted] to do, as it clearly shows in the attachments on this email that [redacted] indeed used the equipment for a rental event. After taking the rental fees from the client, they then are claiming damages of the product and is seeking a refund through [redacted]. Their [redacted] link which clearly shows usage: [redacted]We also have evidence from the rental party that all the equipment was in working condition throughout the rental. What is interesting is [redacted] has modified their equipment damage statement from their original submission (3 damaged bubbles, now 2 damaged bubbles) and stating that it was unusable for the rental, however, speaking with the school that rented [redacted], no credit / refund was offered for the event for lack of ability to run the rental which clearly shows that [redacted]'s accusations are false. After the event, it's been made known to me that [redacted] took the equipment to a "3rd Party" to get a statement that the equipment is irreparable. That could very well be true... which is not the fault of us, the manufacturer. Our product is an inflatable suit players wear to play full contact soccer. (www.BubbleBumpSoccer.com), and even though our products are strong, they are no indestructible. Our warranty clearly states that in the event of any holes / tears / rips, that these are NOT covered under warranty. (For obvious inflatable reasons). We place these terms both on our website (Warranty) and also on our invoices which the customer saw in plain view when purchasing our products. (Invoice attached)Their is no disputing from either party that the equipment was used by [redacted], so once we receive the equipment back, we have been asked by [redacted] to submit photos back to them so that they will have photo evidence of it's usage and damage.I appreciate your time to review all the documents / attachments on this case and make your decision based on evidence. We are a major supplier to the US Government, National Guard, Naval Bases, Air Force, Church organizations, Colleges and schools with a very strong reputation as a market leader in these products. DisputeThe buyer and seller have 20 days to communicate directly to resolve an issue with this transaction. All disputed funds are held until the issue is resolved. If both parties can't agree to a solution, either party can escalate this to a [redacted] claim.EscalationThe buyer or seller asks [redacted] to review the case and decide the outcome. We make every effort to resolve the claim within 30 days and restore funds to the rightful owner.Requiring your action[redacted] requests more information from the seller to resolve the issue. If the seller doesn't respond within 10 days, we close the case and restore funds to the rightful owner.Awaiting other party's response[redacted] requests more information from the buyer to resolve the issue. If the buyer doesn't respond within the allotted timeframe, we close the case and restore funds to the rightful owner.Being reviewed by [redacted]We review the information the buyer and seller have provided. We try to reach a final decision quickly, but complex cases may take longer and require additional information from the buyer or seller.Item returnThe seller or [redacted] may decide to grant a full refund to the buyer if the merchandise is returned. Once delivery is confirmed and the refund is processed, the case is closed.ClosedThis claim or case has been closed. A closed dispute cannot be reopened or escalated to a [redacted] claim.Disputed Amount: $3,081.86 USDBuyer reason(s):DamagedStatusWe contacted the buyer and let them know that you would agree to process a full refund if they return the merchandise to you in its original condition.The buyer will ship the item to this address:[redacted]
What happens nextThe buyer is required to provide tracking information confirming that they shipped the merchandise to you by May 23, 2015. If we don't receive this information, the claim will be closed and a refund will not be issued.Supporting documentsFiles (11)AddFiles uploadedFiled Type of Evidence File TitleApr 30, 2015 Other # 315-1.pngApr 30, 2015 Other # 315-4.pngMay 11, 2015 Additional Evidence [redacted] Screenshot 2.pngMay 11, 2015 Additional Evidence [redacted] Screenshot.pngMay 11, 2015 Additional Evidence Screenshot 3.pngMay 11, 2015 Additional Evidence 17622_826434297432243_877947542530796650May 11, 2015 Additional Evidence 11072050_826434290765577_633261398676592May 11, 2015 Other Screenshot 3.pngMay 11, 2015 Additional Evidence 1471105_826434307432242_5548464989829105May 11, 2015 Additional Evidence 10928985_826434304098909_337352533971466May 11, 2015 Additional Evidence 11138617_826434287432244_58657685957389710 Attachments   Preview attachment 17622_826434297432243_8779475425307966509_n.jpgImage17622_826434297432243_877947...⇄ attachment 1471105_826434307432242_554846498982910592_n.jpgImage1471105_826434307432242_554...⇄ attachment 10928985_826434304098909_3373525339714662828_n.jpgImage10928985_826434304098909_...⇄ attachment 11072050_826434290765577_6332613986765925947_n.jpgImage11072050_826434290765577_...⇄ attachment 11138617_826434287432244_5865768595738976261_n.jpgImage11138617_826434287432244_...⇄ attachment 11156265_826434300765576_8624141919346240366_n.jpgImage11156265_826434300765576_...⇄ attachment [redacted] Screenshot 2.pngImage[redacted] Screenshot 2.pngPreview attachment [redacted] Screenshot.pngImage[redacted] Screenshot.pngPreview attachment Screenshot 3.pngImageScreenshot 3.pngPreview attachment Print Invoice - [redacted].pdfPDFPrint Invoice - [redacted].pdf