Bubbles Below

Initial Business Response / [redacted] (1000, 12, 2014/04/22) */ Response to case# [redacted] The couple involved in this scuba dive first went to a pool and practiced their skillsThe garden pool we use is properly insuredThis private lesson takes about 1hr+30minAfter, the clients have the option of not continuing to the boat and simply paying $each for the pool diveThere was no discussion afterwards until they showed up to the store 2hrs later and asked if they could cancelEnough time had lapsed so that there was now more divers, which we would not have booked without believing the complaintent was goingOur minimum is The staff told them they were inside the cancellation timeThe vessel is 36ft and certified by the coast guard for diversThe seas certainly were not 5-10ftIf the seas were such, we would not go outWe have never advertised lush coral, this is HawaiiThe dive site was Sheraton caverns which is a known turtle site and all dive companies use it for their introductory boat divesHe got seasick so decided not to dive the second diveHis wife chose to stay with himHe signed a statement of understanding that there is no refund for seasicknessThere is no current at this destinationThere are plenty of fishThat all being true, if it will save his July honymoon memories in March the following year, we will refund him $which is the cost of the pool and the cost of one additional diver on the boat Initial Consumer Rebuttal / [redacted] (3000, 14, 2014/04/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I believe the business has the wrong couple in mindHere is why: 1) Our pool dive was the day before, NOT hours before 2) There were at least other divers with us (a family of 3, a couple, and a solo asian diver) NOT just others 3) We were good to go, but the swells were certainly 5-feet, going out to the first dive site, the skipper even said these are bigger than normal, water was going over the roof and into the boat 4) The dive site was NOT Sheraton Caverns, we never heard thatWe were taken to Yellowbrick Road 5) I did NOT get seasick, regardless, I am not asking for a refund due to seasicknessI am asking for a refund for advertisement, emotional distress due to negligence of your crew and for endangering our lives An LA lawyer stated I could even sue for punitive damages here in CA, but I do not wish to go that route if I don't have to; My wife and I just want a full refund of $as if that experience never happened and move on without dragging this out any longerPlease agree with us, thank you Final Business Response / [redacted] (4000, 16, 2014/04/30) */ -----Original Message----- From: [redacted] ( [redacted] @aloha.net) Sent: Tuesday, April 29, 11:AM To: [redacted] Subject: case # [redacted] To the Revdex.com, I have further reviewed the day at handIt is interesting that the Captain and the scuba instructors onboard the boat did not even remember the day as being memorable as to the roughness of the oceanI am not going to argue fantasies which have built up in Mr [redacted] mindHe obviously had a bad time, but didn't bother to even call us, put a hold on his credit card, or even communicate anything till months laterHe should have contacted us immediately or at least within the following several months to complainThere were other divers and some of them tipped on their credit card that day, so service must have been fineThis USCG Captain prides himself in safety as does [redacted] ***I will continue to extend a partial refund as services were given according to community standards in the scuba diving community as well as safe boating practices in the State of Hawaii Threatening us with a potential lawsuit is in poor tasteI will offer him 75% refund and be done with him and move on as wellPlease agree with us, Thank you, owner of Bubbles Below, [redacted] Marsh Final Consumer Response / [redacted] (2000, 18, 2014/05/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) Again, information givenTip was obviously given, since the workers pressured the customers for half the ride backEven provided a wooden vase to have us put cash in itTherefore not conclusive to the conditions of the seas, as they did try there best to compensate for the conditionsAnd, I DID already call and complain(Would you really have phone transcripts of every call the store receives?) And, I DID dispute the transaction via my Credit Card Services! Unfortunately, they do not handle these kind of disputes, as long as vendor showed them a signature (regardless if it was prior or after the service)I had no other idea, until recently to use Revdex.com Hawaii [redacted] was never even at the business nor, let alone at the port or on the boat, she was the mysterious owner that the instructor mentioned owned the private "professional" backyard poolI would suggest she be more involved in the day to day operations, so she can give rebuttals by her OWN experience, not what paperwork and employees would sayObviously, they would say what's favorable to the business, if they even recall, since having done hundreds of these since then (We have done none since then, so the memory is fresh in our heads)Right now we are arguing from first hand experience (mine and my wife) vsvague "telephone" stories and receipts (yours) But to get this over with already, a 75% refund is acceptable and decent enough for usConsider the other 25% a goodwill donation to your businessHow do we go about receiving the refund?