We have reviewed the complaint [redacted] , filed with your officeI disagree with her assessment but will gladly work to help her cancel her service contract with [redacted] We sold her a pre-owned vehicle in and the service contractI do not recommend she cancel her contract with [redacted] though, especially since she recently used itI believe they covered the cost of a rental car plus the repairs to her ***Therefore, I am unsure of the basis of her complaint and find her requests to be unreasonableHowever, we are grateful for the services of the Revdex.com as you work to resolve complaints between local businesses and customers like herWe welcome any advice on how to reach a mutually agreeable resolution to this complaint.Warm regards,R.CB [redacted] General Sales Manager
--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Jun 18, at 9:AMSubject: Fwd: Complaint # [redacted] ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** *** < [redacted] >Date: Thu, Jun 18, at 9:AMSubject: Complaint # [redacted] ( [redacted] )To: "[email protected]" [redacted] ***Good Morning:I am in response to the above subject complaint (#10667475).As of yesterday, I have received a $check from Buchanan Auto Park My complaint has been resolved.Thank you for your assistance in this matter Have a great day[redacted] : [redacted] ***
Complaint: [redacted] I am rejecting this response because:We still have not received our moneyWe were told it takes to weeks for [redacted] to refund a checkI called [redacted] and they told me the dealership has to refund itI talked to the dealership and they said they are waiting for [redacted] to cancel it.When I talked to [redacted] they said it was canceled on aug.16thWe are at the end of September, they are still jerking us aroundThis has gone on long enoughThey only talked to us after you contacted themThis still is not resolved no matter what they told youThank you for all your help Regards, [redacted]
--------- Forwarded message ---------- sans-serif;">From: Revdex.com of Metro Washington DCDate: Thu, Jun 18, at 9:AMSubject: Fwd: Complaint # [redacted] ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Thu, Jun 18, at 9:AMSubject: Complaint # [redacted] ( [redacted] )To: "[email protected]" [redacted] ***Good Morning:I am in response to the above subject complaint (#10667475).As of yesterday, I have received a $check from Buchanan Auto Park My complaint has been resolved.Thank you for your assistance in this matter Have a great day[redacted] : [redacted] ***
My name is Kayla, I am the Business Development Manager at Buchanan Auto ParkI am writing you today to inform you that this issue between Buchanan Auto Park and the customer, Darren Thomas, has been resolved.You can reach me regarding any questions, comments, or concerns at anytime by responding to this email or by phone at [redacted] Thank you!Sincerely,Kayla F*Business Development ManagerBuchanan Auto Stores
We have reviewed the complaint [redacted] , filed with your officeI disagree with her assessment but will gladly work to help her cancel her service contract with [redacted] We sold her a pre-owned vehicle in and the service contractI do not recommend she cancel her contract with [redacted] though, especially since she recently used itI believe they covered the cost of a rental car plus the repairs to her ***Therefore, I am unsure of the basis of her complaint and find her requests to be unreasonableHowever, we are grateful for the services of the Revdex.com as you work to resolve complaints between local businesses and customers like herWe welcome any advice on how to reach a mutually agreeable resolution to this complaint.Warm regards,R.CB [redacted] General Sales Manager
--------- Forwarded message ----------From: Revdex.com of Metro Washington DCDate: Thu, Jun 18, at 9:AMSubject: Fwd: Complaint # [redacted] ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** *** < [redacted] >Date: Thu, Jun 18, at 9:AMSubject: Complaint # [redacted] ( [redacted] )To: "[email protected]" [redacted] ***Good Morning:I am in response to the above subject complaint (#10667475).As of yesterday, I have received a $check from Buchanan Auto Park My complaint has been resolved.Thank you for your assistance in this matter Have a great day[redacted] : [redacted] ***
Complaint: [redacted] I am rejecting this response because:We still have not received our moneyWe were told it takes to weeks for [redacted] to refund a checkI called [redacted] and they told me the dealership has to refund itI talked to the dealership and they said they are waiting for [redacted] to cancel it.When I talked to [redacted] they said it was canceled on aug.16thWe are at the end of September, they are still jerking us aroundThis has gone on long enoughThey only talked to us after you contacted themThis still is not resolved no matter what they told youThank you for all your help Regards, [redacted]
--------- Forwarded message ---------- sans-serif;">From: Revdex.com of Metro Washington DCDate: Thu, Jun 18, at 9:AMSubject: Fwd: Complaint # [redacted] ( [redacted] )To: [redacted] < [redacted] @myRevdex.com.org>---------- Forwarded message ----------From: [redacted] *** < [redacted] >Date: Thu, Jun 18, at 9:AMSubject: Complaint # [redacted] ( [redacted] )To: "[email protected]" [redacted] ***Good Morning:I am in response to the above subject complaint (#10667475).As of yesterday, I have received a $check from Buchanan Auto Park My complaint has been resolved.Thank you for your assistance in this matter Have a great day[redacted] : [redacted] ***
My name is Kayla, I am the Business Development Manager at Buchanan Auto ParkI am writing you today to inform you that this issue between Buchanan Auto Park and the customer, Darren Thomas, has been resolved.You can reach me regarding any questions, comments, or concerns at anytime by responding to this email or by phone at [redacted] Thank you!Sincerely,Kayla F
*Business Development ManagerBuchanan Auto Stores